Julia was excellent- full of great ideas to help design our kitchen, professional, efficient and worked so hard with us to make it all come together. Fantastic service! Would recommend to everyone!
Zac is truly one of the best sales professionals we’ve ever worked with. He’s incredibly thoughtful, patient, kind, and creative — always going above and beyond to understand our needs and offer the best solutions. His attention to detail and amazing follow-up made the whole process smooth and enjoyable. We genuinely appreciate all his hard work and professionalism. Highly recommended!
Ive experienced so many problems with this store despite using an excellent tradesperson. Dealing with Julia and others we bought a Kitchen here through our builder and they try and charge on top for everything and make your life difficult. Did not supply the required shelving in the kitchen cabinet they designed and tried to charge extra for it. When asked, blame the end customer. Did not supply touch up pens and try to charge you extra for it... again blamed the customer for not 'reading the quote'... Even Wren whos quality of kitchens is not great supplied us with this. The whole service is terrible. Pushy on designs, slow on pricing, absolute battles around anything, we also bought doors, skirting and other supplies through this store via our builder and they are still requesting money for 2 pieces of glass shelf for the kitchen that should be supplied. I highly recommend you Avoid this store.
Great price, excellent service! Thank you.
Always great service here!
I went in as a new potential customer, having called ahead to ask if I could have an appointment to do a kitchen design- they told me that no appointment was necessary. I walked in with a baby, there were seven people in the showroom, I asked at the front desk- they were busy and nobody offered to help, I ended up walking out. When I got to my car I thought no give it a second go, turned back around and went to actively talk to people who were totally ignoring me. One young girl was helpful, but had to ask somebody else for advice who was uninterested.
I went in as a new potential customer, having called ahead to ask if I could have an appointment to do a kitchen design- they told me that no appointment was necessary. I walked in with a baby, there were seven people in the showroom, I asked at the front desk- they were busy and nobody offered to help, I ended up walking out. When I got to my car I thought no give it a second go, turned back around and went to actively talk to people who were totally ignoring me. One young girl was helpful, but had to ask somebody else for advice who was uninterested.
Terrible customer service and failure to follow up their mistakes. Inexperienced staff and arrogant management with a blame culture. Kitchen hasn’t been out right due to poor understanding and unrealistic approach.
Very helpful and friendly staff, always willing to go the extra mile to help. Even happy use their own vehicles to pick up items from other branches to complete an order and help me get the job done. Well done boys and girls, this is how it should be done.
Howdens - Twickenham is located at Unit 3A Rugby Rd, Twickenham Trading Estate, Twickenham TW1 1DQ, UK
You can contact Howdens - Twickenham at +44 20 8744 3040
You can find directions to Howdens - Twickenham by following this map link
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