Communication was amazing. Answering all the questions I had to ensure I got the right product for what I needed with quick responses back via email. Easy decision to purchase what I needed. 5 stars doesn't give this company justice! Definitely worth more. Will always be buyer from Part-on Tools
We find Jordan & Team very helpful in all stages from the initial inquiry to the sale.We find Part On Tools a valuable partner
Excellent service. I have purchased from Part-On Tools several times and never had any problems. Items exactly as described, great communication and fast delivery.
Avoid – Unprofessional and Untrustworthy Customer Service Sadly, I have had a terrible and entirely avoidable experience dealing with Part-On Ltd. I should have checked the reviews first. The item I ordered arrived damaged, so I immediately contacted Part-On to request a replacement and to confirm the return process for the faulty item. Instead of providing a straightforward resolution, I was fobbed off for two weeks, with them insisting they had already dealt with the situation. Their "solution"? Use a rubber to remove a dent in an aluminium profile. After repeatedly explaining that this was not an acceptable fix, the Managing Director finally stepped in and asked me to return the part. However, instead of resolving the issue professionally, he became argumentative and stated: "Given the circumstances, including the delayed packaging evidence, we may consider meeting halfway rather than issuing a full reimbursement." This was outrageous, considering I had reported the damage immediately upon delivery. At no point was I asked for further evidence, which I would have gladly provided if requested. They now had both my money and the returned item, which I sent back at my own expense in good faith. Timeline of Events: 28/01/25 – Order placed 04/03/25 – Item delivered damaged; issue reported immediately. 20/03/25 – Finally asked to return the item after two weeks of delay. 03/04/25 – Received only a partial refund (67% of the total cost), four weeks after reporting the issue. In the end, I am out of pocket through no fault of my own—except for trusting that Part-On was a reputable company to deal with. Maybe they are fine when everything goes to plan, but the true test of a company is how it handles problems—and Part-On fails miserably. What should have been a simple courier damage claim turned into a month of delays and frustration. I ordered the same part elsewhere, and it arrived within 24 hours, well-packaged, and undamaged—exactly how it should have been in the first place. Save yourself the hassle and buy from a company that values its customers. I will never use them again and would never recommend this company. 1/5 – AVOID. Update in response to the owner’s reply: It’s disappointing to see that even now, Part-On continues to shift responsibility onto me rather than acknowledging the simple fact that the item arrived damaged and was reported immediately. To clarify: I provided photos of the damage on the day of delivery, yet no one asked for packaging photos until two weeks later—after repeated follow-ups. Had I been asked earlier, I would have provided them without hesitation. The return was made promptly once I was finally asked to send the item back. This wasn’t about minor cosmetic damage—the dent rendered the part unfit for its intended use. I acted in good faith throughout, returned the item at my own cost, and was only issued a partial refund, with the postage withheld due to circumstances outside my control. I stand by my original review. This situation was avoidable and poorly handled, and I would caution others based on my experience.
Part-on has been supplying, repairing, servicing our equipment's for 10+ years. Great company to deal with, professional and reliable. Anything needed Part-on have always helped in finding a solution. Great people/company.
Great prices and great service start to finish, would recommend for all your Rivet and Rivet nut tools and spares and repairs.
Amazing company. They helped me with all of my HVAC needs. A family run business that actually treats it's customers like family. Great service. They operate their business with honesty and integrity.
Super helpful & knowledgable company with great customer service. Jordan bent over backwards to sort my order out for me. Good prices & will get pretty much any possible spec that you want on your aluminium profile done.
Great customer service. All emails answered very quickly. I knew nothing about aluminium extrusion and the sales team were very helpful with all the various bits I needed to build a camper van bed frame. Good prices too. I will be using this company again. Many thanks
Great service, Parts On branded Aluminium Extrusion and fasteners are top quality. Delivery was quick and customer service was available promptly in two occasions. Will order again. Regards
Part-on Tools Limited is located at Unit 21, Kings Norton Trading Estate, Stockmans Cl, Birmingham B38 9TS, UK
You can contact Part-on Tools Limited at +44 121 439 7152
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