Absolutely shocking customer service. I was waiting 25 minutes for just an acknowledgment from staff whilst waiting to request a shoe size and then an extra 5 minutes to receive the shoes and an extra 10 minutes waiting at the till. (40 mins total) I bought them without trying on as I had other stores to go to. It got to the point where customers thought I was employed at the store and started asking me for advice/sizes on their shoes. I understand it was fairly busy however, in my opinion I believe customers should at least receive acknowledgment within five minutes of entering the store and if it is a little busy at least let them know they will be seen to when they are free. (It would have saved you this bad review) Very poor attitude from a few of the staff — I’m sure if the area manager(s)/higher ups were around the service would have been better and that’s how it should be maintained however in this case, it was not — Do better.
Contacts & Location
📍 Address: 1 & 2 Exchange Square, Greater, Manchester M4 3AB, United Kingdom
Reviews
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Nicki Davies ★☆☆☆☆
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Marcus Dobson ★☆☆☆☆
Staff are so rude on the till, chewing gum, not saying hello, talking amongst themselves about the drama they had going on. Very poor customer service.
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N N ★☆☆☆☆
No customer service. Asked for shoes, waited for long time no follow up no checking me back, until I think a senior staff came around and checked on me. Not the first time of experiencing poor customer service, even ordered online and picked up, just to cashier, I felt like I don't want to be here anymore
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FAQs
What is the address of Footasylum?
Footasylum is located at 1 & 2 Exchange Square, Greater, Manchester M4 3AB, United Kingdom
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