B&Q York - Clifton Moor York, Rawcliffe

Reviews

1. Andy Whittle ★☆☆☆☆

   We're taking B&Q to small claims over terrible advice on a £7k newly fitted bathroom. Their plumber went against the original design and recommended to my partner (female) to change the left-right placement of the fitted furniture to accommodate some pipework. My partner agreed (verbally) at the time, not realising the new placement would mean the bathroom mirror is over the toilet and the sink is in front of a window, so no mirror possible. After fitting, I saw this and realised it was wrong, but the correction will mean changing all of the pipework back to how it was originally and replacing the furniture, i.e. paying for unnecessary labour and paying for the furniture twice. I spoke to the manager at B&Q Clifton Moor, who said its our fault for agreeing to it. We had another bathroom booked in to be done after this, which I said I'd cancel if they didn't accept the error was theirs and fix at their cost. Her immediate reply was "Do you want me to cancel that now for you?". Absolutely zero customer service and a total lack of ownership that the problem is entirely theirs. We've paid for the bathroom on their finance plan, so it'll automatically get billed without us being able to withhold payment, meaning we're now going to have to take B&Q to small claims court on the basis they've provided bad advice and delivered a bathroom that is not fit for purpose.

   almost 7 months ago
2. Madeline Loddington ★☆☆☆☆

   I was stalked, to put it simply. A worker followed me into the gardening area before asking whether I "wanted to get to know him and 4 lads" or something like that. I said no, and quickly left, but I want him gone. Also, the rude glares I was getting from all the staff, who should've been doing their jobs instead of staring at me, were not appreciated.

   almost 8 months ago
3. S H ★☆☆☆☆

   Went today to buy a light fitting and some plants. The attitude of the 2 women on the till was shocking. I asked if it was only self service to get no answer just pointed at. When asked what are you pointing at she just said the scanner. Not friendly at all. I had to buy the light fitting as was having it fitted today but left the plants as I'm not giving my money to businesses that have no customer service, poor attitude and patronising tone. I have used this store many times in the past and never had a problem, I've always found the staff helpful and friendly. Not today though.

   1 year ago

1. sarah dalton ★★★★★

   Staff are always really helpful at this B & Q, but when I went on Monday, John, in the Garden Centre at the time, was fantastic. Got the really heavy stuff on to a trolley, he went and got, and took it all out to my car after I paid. Thanks John, hugely appreciated your help.

   1 year ago
2. S.K York ★☆☆☆☆

   Amount of times I've been over the years I've found it poorly stocked and missing many items. Timbers all bent out of shape and told unable to open a fresh pack dispite the 20-30 timbers on sale were crooked. Today was my last visit.

   1 year ago
3. Jonathan Watson ★☆☆☆☆

   Blonde girl on check out playing on her phone. Couldn't really care less about customers. Probably the least helpful customer service attendants I've ever had the displeasure of 'not' speaking to. Shame really as all the other colleagues are great.

   almost 3 years ago

1. Rich Gravil ★★★★★

   I work around York alot and find B&Q very good for any emergency jobs I do,there's not every thing but usually enough to get me out the pickle.

   almost 3 years ago
2. Sue Czjersen ★★★★★

   Tom assisted us on self checkout and was most helpful. Pointed out if we purchased £1 more our emailed offer of £10 discount would apply. He was knowledgeable friendly and speedy with assistance. Thank Tom

   almost 3 years ago
3. Matthew Dowley ★★★★★

   Excellent store. Well laid out with staff dotted around to help if needed. Handy to have parent and child spaces at the front aswell!

   almost 3 years ago

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