Dortech Direct LTD Store in Huddersfield

Reviews

1. nicola tinson ★☆☆☆☆

   Ordered a door knocker which was different to description online, I asked to return it and they said ‘yes as long as item is received within 10 days’, cost me £15 to return it and it arrived back with them on the Friday, by the following Monday I hadn’t heard anything so I emailed and they confirmed they received it on the Friday but that refunds are only processed on a Thursday!! that in itself is bad enough, while in process of sending the other one back I reordered a different knocker and opted for 2/5 working day delivery at £3,99, after 6 working days and no item I emailed them to ask where my order was to be told ‘sorry it’s not even been dispatched yet we are experiencing delays and sorry if we hadn’t let you know’. I asked what they were going to do as goodwill (was happy just for the delivery fee to be refunded tbh). They said ‘on their website under t&cs that no delivery date is guaranteed’ so why give customers this option of 2-5 days delivery then if you can’t fulfil it? They then said as goodwill the company has absorbed £20 to pay DPD for next day delivery, SORRY this isn’t goodwill this is you doing what should of been done on day 4 when you knew the delivery date wouldn’t be met. I strongly believe that if I hadn’t of emailed asking where my item was it would still be sat in their warehouse. Seems this company has more negative reviews than positive and I wish I had read them before paying them a penny. Disgusting customer service

   almost 9 months ago
2. Jamie van Praagh ★★★★★

   Fantastic service from start to finish! Ordered iibrock Panel Adhesive , and I couldn’t be happier. Great communication from the salesman, quick delivery (which was vital for my job), and a really fair price. I did have a minor issue with a faulty foam gun, but after sending a quick photo they immediately refunded it — no hassle at all. Proper customer service — fast, friendly, and reliable. I’ll definitely be using them again!

   almost 11 months ago
3. Ian Harrison ★★☆☆☆

   Ordered a tube of silicone for natural stone. The price was just under £16. The product arrived, it came with no nozzle. Contacted the company to ask why. I was informed a nozzle would be sent. No nozzle appeared….thanks a lot Dortech, I won’t be using you again for sure

   1 year ago

1. Matthew Wray ★☆☆☆☆

   Placed 3 different types of Sika render in my basket all priced at £24.02 on the website. I then called the sales line as I had a query regarding delivery. I was then told the would speak to Sika and come back to me. I was then advised the price was £40 per item!!! They had obviously priced the wrong item as the required items were still priced at £24.02 on the website. I have now received a amended invoice showing £30 per bag. I have priced and won a construction project using the rates shown on the website and now Dortech are not honouring these. Please see screenshot of rates.

   almost 3 years ago
2. Thomas Sipi ★★★★★

   I put in an urgent order for next day delivery to Dortech for the project I am working on. Kim Ambler was very friendly and helpful and went out of her way to ensure the package got to me the next day even though the ordering process went past the 12pm cut off. I have used Dortech a few times now which has always been spot on and will be using again.

   almost 3 years ago
3. James Maceachran ★☆☆☆☆

   Ordered in the morning for next day, all items were in stock on the website. Called the next day to find the part of the order they had in stock wasnt dispatched. Their customer service team didnt seem to see the problem as they would refund the next day charge? Received an email just after the phonecall to say they didnt have the rest of the order and that it would be another week. Apparently they followed all their internal systems so I can't possibly have a problem. Just not good enough. AVOID! In response to your reply: Your customer care team informed me 10 items were out of stock the day I ordered but only informed me the rest wasn't available after I called because you had not shipped the rest of the order the day after.... You appear to be very slippery in taking responsiblity for your failure. It is apparent either your stock system and intenral communication are bad or you are dropshipping from a supplier and dont have the items in stock to start with.

   almost 3 years ago

1. Sophie Dawson ★☆☆☆☆

   First time I ordered was great. Last time awful. I paid extra for 2 to 5 day delivery via DPD. 5 days came and went. I had to chase and hassle for any response. I was finally told that my delivery payment would be refunded, it hasn't been yet. Once my order arrived, I also discovered that not everything was dispatched, and yet again I have had no response. Now I am waiting for two refunds....

   almost 3 years ago
2. S A ★★★★★

   The first order, you shipped the incorrect parts, and there were missing bits, too. The shelf-life of the products were few weeks away. I was really disappointed with your service. After sending an email to your customer service, you replied almost instantly. You sent a courier to collect the wrong items and already shipped me the correct ones. Please investigate why this happened so you dont lose customers due to lack of care. Overall, you really impressed me well done, and thank you. 100% I will use you again.

   almost 3 years ago
3. Tom Still ★☆☆☆☆

   EDIT. Just noticed the suspicious spam reviews after i left my review. From bots reviewing takeaways in London and puppies in Carolina. Wow Dortech, wow Google. Ordered a number of products listed as 'in stock' on the website, ten days have passed and the order has yet to arrive. Used the online chat three times and was told i would receive the products on one date... and then a second date which has not worked out, and that Dortech were waiting on stock from suppliers. Zero email communication with order status/delivery time etc. I would not trust the 'in stock' listings on the website, and although the prices are competitive which influenced my purchase i should have shopped local and instant.

   almost 3 years ago

1. Adam Osborne ★☆☆☆☆

   Avoid like the plague. My order was over 3 weeks late, I had to chase for updates constantly. I was offered a partial refund which was supposedly paid to me, but was never received. They were unwilling to assist me further after I pointed out the refund was missing, simply stating that it was gone on their system, despite not being able to actually say where they sent it. Really disappointed with their service, made me feel like I was trying to mislead them. If you can, shop elsewhere

   almost 3 years ago

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