Wickes Sutton-in-Ashfield

Reviews

1. JV C ★★★★★

   Very well stocked I appreciate it so much. Everything you need is right here.

   almost 7 months ago
2. Chris Millward ★★☆☆☆

   I am extremely disappointed with my experience with Wickes after purchasing a kitchen designed by their employee, Neil Morgan.(I do not advise ) Neil is extremely difficult to get hold of, never returns calls, and even when messages were left with other staff, I still received no response. The bigger issue is the lack of professional knowledge. We trusted Wickes to design our kitchen correctly, yet when the company came to measure for the worktops, we were told the sink did not fit. Neil argued that the sink was correct, only to later admit he was wrong after checking. As a result of his mistake, we were forced to buy a completely new sink out of our own pocket, return the original one to Wickes for a refund, and on top of that, the replacement sink didn’t even come with a plug or overflow — another added cost. Because the new sink was different,we had to pay for a plumber to return and move all the pipework that had already been fitted for the original sink. This added extra delay and more unexpected expense. We also had serious issues with the company Neil organised to template the worktops. I explained my concerns to him after the fitter was at my house for less than five minutes (verified on my Ring doorbell), did no checks, and clearly didn’t want to be there. Instead of resolving this properly, Neil refused to call me and sent a poor email stating that I would need to pay an additional £250 just for them to return — despite the issue being caused by the incorrect sink that he ordered. This would have meant paying £500 in total for absolutely nothing. Overall, this has been a stressful, costly, and extremely frustrating experience. We chose Wickes expecting professional service and expert design, but instead we’ve been left out of pocket, delayed by weeks, and forced to correct mistakes that were not ours. I would think very carefully before trusting Wickes sutton in ashfield with something as important and expensive as a kitchen.

   almost 7 months ago
3. John Cottingham ★★★★★

   Wickes, hold a good selection of home improvement products for projects. There website also indicates if they have it stock at the store.

   almost 7 months ago

1. Wonder Trucker Dave ★★☆☆☆

   Delivery entrance next to customers car park And make you wait 30 mins, to off load as they have a pointless 1 vehicle at a time in there loading area, even if you only have 1 pallet to drop off, and they can easily fit 2 vehicles in, as offload is quicker than loading esp if 1 pallet to drop and they have a faulk lift

   almost 10 months ago
2. Adrian Seward ★☆☆☆☆

   I paid £20,000 for a kitchen installation a 5 star installation, one of the doors was damaged. Been in the store 4 times to try and resolve the issue. I felt like lepper everyone just looked through as I s just stepped in something. Problem still not resolved. Legal action looks like the only option!!!

   almost 3 years ago
3. forest sunset (forestsunset) ★☆☆☆☆

   Very rude member of staff berated me in front of other people waiting in the queue, because I had one bag of plaster in a pull along basket. I suggest you concentrate on serving a long queue of people waiting, instead of getting petty with customers. I left and went to B&Q.

   almost 3 years ago

1. Anita James ★★★★★

   We did a click and collect order. Easy, quick and was ready to collect in no time! Friendly staff and lots of parking

   almost 3 years ago
2. Chopper Kicksport ★☆☆☆☆

   Went to view the kitchen ranges at Wickes Sutton in Ashfield and dealt with an extremely arrogant woman who didn't have a clue what she was talking about. She estimated it would cost around £12,000 for they type of kitchen we wanted. So we went down the road to Howden's and for a much better quality kitchen was quoted £6,000 'including' integrated appliances. Be very careful what you believe from the Wickes clowns!!!

   almost 3 years ago
3. Ian Barlow ★☆☆☆☆

   What has happened to a DIY store to become this much of a mess? Potholes in the carpark,builders rubble and other rubbish strewn on the grass,fences down and a sorry state of affairs.Staff sat on pallets looking at phone waiting for click and collect orders,no pride in the area they are working,aisles with products in a "it doesn't matter position" and to finish you need to wait in a long queue as there's only one person to work on the cash desk to take your money!!

   almost 5 years ago

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