Great product range. Needed a new rear wiper and screenwash for my daughters car having driven 200 miles. Seems everyone was in buying the same products.
I had problems starting car and the symptoms pointed to a defective battery. I drove into Halfords in Wrexham and enquired about a battery test. Within two minutes a technician was testing the battery which was found to be down to 17%. A new battery seemed to be the answer to the problem. Unfortunately the vehicle would still not start which meant the there was a problem with the starter motor which was draining the battery. To cut a long story short the staff at Halfords were nothing short of amazing trying everything to rectify the issue. In the end it was diagnosed as a faulty starter motor. We were there two and a half hours and in the end the staff pushed the car up the car park and gave me a push to bump start the vehicle which enabled us to travel the 65 miles to home. I can't rate this team highly enough and they most certainly went above and beyond. Thank you so much our experience left us in awe of the level of customer service we received. Thank you Team (grey Ford Kuga Saturday December 20th)
Great customer service as always. Shop has recently received an update on merchandising and feels more organised. Found everything I needed and picked up a motorcycle battery I had ordered on line.
I have been a Halfords customer for more than 40 years. For most of that time, your stores have been my first choice for motoring and cycling essentials — the place I could rely on to have what I needed, when I needed it. Over the last couple of years, however, I have found myself leaving your stores empty-handed more often than not. Two recent examples: I could not find a popular Ford touch-up paint for my car. I needed to replace or top up some small tools from my existing Halfords toolkit, but was told I could only buy a complete new set. These are the kinds of simple, everyday purchases that used to be a given at Halfords. Now, I am often forced to turn to Amazon or eBay for items I would much prefer to buy in-store. I want to be clear that this is not a criticism of your staff. On the contrary, they have always been helpful and professional, and they do their best despite the limitations imposed on them. They are still a credit to the Halfords name. My concern is with the direction of the business — in reducing stock range and everyday availability, you risk losing loyal customers like myself entirely. After 40-plus years of choosing Halfords before going online, I feel genuinely let down. If this trend continues, I will no longer be able to see Halfords as my go-to store for motoring essentials, and that is something I never thought I would have to say. I hope you will take this feedback in the spirit intended — as a warning from a long-standing customer who still wants to see Halfords thrive. Please consider whether recent changes to your product availability and range are worth the cost of losing the very people who have supported you for decades. Yours faithfully,
Recently went to fit dash cam, darren’s parience and expertise was outsatanding. I recommend dashcams to be fitted from haldords.. they know what they are doing. If your shopping cart is big, u can pay by klarna or clearpay with interest free 3 monthly payments
Waited for over 2 hrs for click and collect no store number and contact centre had to call 4 times for call back each time the phone call back was 2 seconds then hung up finally went to store and reason was system fault, no one in store and Manager would not speak to me direct only through till operator yet I could see the Manager in an aisle. Really poor advice go to Amazon next time.
Just purchased 2 bulbs for my headlamps made by Halfords, claiming white light and 200% brighter. The bulbs have 2 blue bands on the glass, amd fitted perfectly, they cost 14.99 each. I Changed one of the bulbs and did a side by side comparison with the old one still in the other side, while it was dark and there is zero difference between the stock bulbs I already have. Looking at the beam on the wall or looking into the headlamp. This is the product on my receipt. HFD ADV +200% 477 H7 They are going back next visit for a refund. The car mats I bought are not a good fit, despite saying they are for my specific vehicle, slight overlap on the passenger side mat, and it only has one retainer on the drivers side mat in the middle, but my car has one each side. They do the job, but there are better mats that fit correctly out there on the Internet for a couple of quid less.
It took no time at all for the fitter to replace my head light bulb, it cost £14-79 for the bulb and fitting which was worth every penny, the fitter was polite and did the job efficiently.
Halfords - Wrexham is located at Mount St, Wrexham LL13 8DN, UK
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