Absolutely shocking company! Ordered nearly 3 weeks ago never received order sent numerous emails also! They just get ignored. If any ones reading this never ever order online as you will not recieve it. They have scammed my money and ignore you order number VSD19768A trading standards are going to be contacted about these. Stay well away
Told my order was lost in transit (wish i read reviews before ordering as this has already happened). Told a replacement would be sent weeks ago (not turned up) and now ignoring my emails. Plenty of vape shops, avoid this one
Fantastic value and the mystery boxes are my favourite
My order never arrived. I waited 3 weeks. I contacted the company via many socials, they finally got back to me to tell me it “appears” to be lost in transit. When i asked for a refund or to replace my order (as it was quite expensive)- they declined then proceeded to ignore my emails. Im very unsatisfied and this shop is very unreliable.
went to store during working hours, rang the doorbell but no answer. two staff members were stood off to the side by what seems to be the trade entrance, both saw me and did not appear interested. very poor
I can't think of a better place to buy disposable vapes, the owner is a really nice and friendly lady. While I have never really been to the physical store (I live at quite the distance from their location), they made me totally forget that there is typically a lot of hassles involved with online shopping :) Thank you so much! Looking forward to making repeated purchases.
Placed first order on fri and received mon, 500 elf bars, all in perfect condition in date and everything you would expect. looking forward to using Vicki alot as he made the ordering process easy and a very helpful guy. Happily recommend
Emailed with regards to two orders recently. The first of those..three of the vapes I received were useless. One had the burnt taste you get at the end of a vape the other got no more than 50 puffs and the other didn't work at all. I let that go but then the last order I received two of them have not worked at all so far. Still a few I've not opened. I emailed but had no response. I called and spoke to a guy who said he would call me back but didn't. I then emailed again and still no response. The number of faulty items I've received qnd more so the extremely poor customer service there is not much chance of an order from me. Companies need to remember word of mouth is a very strong advert!
Terrible experience. They took my payment + the extra for next day delivery. After a month, 3 emails, 2 phonecalls and a promise by James it would be delivered the next day, I still had to cried up for help for another of his colleagues to improvise on the flight a delivery, which I am still waiting for.
Usually never had a problem with this shop but this time I got told their other shops price is lower because they want to attract people and won't offer the same price at this shop for the same vape. Counter worker was very rude and did not want to help. Safe to say I will stay online and get vapes cheaper.
Vapor Shop Direct is located at 91 Redfern Rd, Tyseley, Birmingham B11 2BH, UK
You can contact Vapor Shop Direct at +44 121 728 8222
You can find directions to Vapor Shop Direct by following this map link