Caffè Nero

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Reviews

1. Muhammad Arif ★☆☆☆☆

   Review for Caffè Nero – Terminal 4, Heathrow (20th April) I am extremely disappointed with the service I received at this Caffè Nero branch. On the 20th of April, I visited the Terminal 4 location and experienced what can only be described as appalling customer service. Firstly, my drink was made incorrectly. I politely asked for it to be corrected, which is a reasonable request in any hospitality setting. However, instead of addressing the issue professionally, the staff responded with visibly unpleasant attitudes. Their facial expressions changed immediately, and their body language was dismissive and unwelcoming. It was clear they were not happy to assist, which made the whole situation uncomfortable and unnecessarily tense. Customer service in an international airport — where people are often tired, stressed, or simply looking for a moment of comfort — should be approachable, courteous, and efficient. Unfortunately, this experience was the exact opposite. The service was ghastly, and the staff seemed indifferent to customer satisfaction. I strongly urge management to look into staff training at this location, particularly in the areas of attitude, communication, and basic hospitality. It’s disappointing that such poor service is being offered under the Caffè Nero brand.

   almost 6 months ago
2. Uknow ★★★★★

   They have plenty of seats, but it gets crowded, so it might be a bit difficult to find one easily. The staff were friendly, and the food and tea tasted good.

   1 year ago
3. David Blumberg ★★★★☆

   Caffe Nero located in terminal 3 of Heathrow is a solid place to get sandwich’s during your stay at the Airport. Their sausage roll is very good. So is their bacon/cheese. They have a good variety of coffees too.

   almost 2 years ago

1. Sam Aberman ★★★☆☆

   Large Nero branch at Heathrow T4 departure hall. Good selection of food and drinks. Nice decor and large seating area (for typical airport coffee shop). Service was OK - Efficient if somewhat cold. Shame about floor being absolutely filthy at the evening hour we visited. The terminal and the coffee shop were very quite, so clearly plenty of time for a quick round of cleanup.

   almost 2 years ago
2. David Donton ★★★★☆

   A nice shop in Heathrow T4.

   almost 2 years ago
3. Bon Cleaver ★★★☆☆

   Ok cafe before going through Security at terminal 4 Heathrow departures. Not many options, no seasonal drinks and very limited seats with no space for luggage.

   almost 3 years ago

1. Joel Black ★☆☆☆☆

   No staff member has cleaned the tables in the three hours I've been here. Small coffees. Expensive. Environmentally unfriendly.

   almost 3 years ago
2. F S ★★★☆☆

   Nicely located. Good services. Sitting area can be bit more clean and organise. Over all not a bad place to wait.

   almost 3 years ago
3. Satish Chandran ★★★☆☆

   Selection of hot drinks and snacks inside the terminal building. Quality is okay but nothing much to write home about. Busy area, frequented by travellers. Service is OK. Credit cards accepted. Ample parking space available close by. Limited seating available.

   more 9 years ago

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