Costa Coffee

Photos

Reviews

1. Alannn ★★★★★

   The customer service is amazing. Got my drinks within 3 minutes. The food tastes amazing. The worker ’Ines’ is really skilled an kind. If you ever visit make sure she serves you.

   almost 2 months ago
2. Marta D ★★★★★

   Good food, good drinks, excellent service.

   almost 3 months ago
3. Sabrina Mauricio ★★★★★

   I’m a driver, so I go to Terminal 5 almost every day, and whenever I’m there, I always stop to get coffee. The guys are always smiling, and for me, this is the friendliest and nicest terminal. There’s a guy who works there named Mohamed he’s really kind. I definitely recommend this café, and I think the people who work there are wonderful.

   almost 4 months ago

1. Agnieszka Sznajder ★★★★★

   Natalia was absolutely wonderful – very friendly and always smiling. The service was perfect, and the coffee she made was excellent. Please make sure not to lose such a great team member!

   almost 5 months ago
2. Tina Hansen ★☆☆☆☆

   Save your money and spend it somewhere else. Went in and got two coffee and two sandwiches, got billed 70 £. Was sure he said 17, but he was creative and gave no reciept. An e-mail to Costa has not been replied to, so I guess they accept this way og making business. I recommend you spend your money elsewhere.

   almost 3 years ago
3. Douglas Freeman ★★★★☆

   Great place to have a coffee waiting for a flight but I think they might have a mouse problem.

   almost 3 years ago

1. Karin Blak ★★★☆☆

   Costa coffee is pretty reliable with their quality of beverages, cakes and so on, but ... considering the amount of customers they have daily at terminal 5, and the money that is going through the tills, the time for an upgrade is grossly overdue. The seats are ripped and very stained, in fact i didn't dare sit on them in my white trousers. Come on Costa, treat your customers to a pleasant experience. You are the first impression of Britain a lot of travellers have.

   almost 3 years ago
2. Agata Pogodzik ★☆☆☆☆

   Yesterday I had the worst coffee at this Costa. I like Costa in general and am a regular customer so I know how their latte should look and taste like. What I received was a white americano. When I complained the staff said that this is how latte should be. When I challenged again all they did instead of making a new coffee was removing some coffee and adding a bit of hot milk and froth on top. It was boiling hot, the milk was burnt it was undrinkable. I binned it and left. I also fancied a cinnamon bun for the road but then saw it was full of flies as per picture taken.

   almost 3 years ago
3. David Clarke ★★★★☆

   Need a coffee? The independent coffee house you would usually frequent is an hour away or it’s not open? In Terminal 5 arrivals, where can you get your coffee fix? Costa Coffee, step forwards. I could use this review as a board to put these chain cafes down. I won’t. They serve a purpose. Service isn’t warm and personable. Coffee isn’t bursting with flavour. but at least it is consistent. I’m missing Birmingham’s independent artisan coffee shops already :(

   almost 4 years ago

FAQs