Costa Harrow on the Hill

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Reviews

1. Saeed Shaffie ★☆☆☆☆

   Visited Costa Coffee in Harrow-on-the-Hill today (December 17th, approximately 9:50am) and had a terrible experience. Ordered a flat white but received something completely different - it was nothing like what a flat white should be. The coffee was poorly made and not worth the price. When I tried to address this with the staff member who served me, I was met with rudeness and unhelpful service. No attempt was made to fix the issue or even acknowledge the problem. This is not the standard I expect from Costa Coffee. Very poor customer service and substandard drinks. Will not be returning to this location She look like wearing glasses and blue trousers

   1 month ago
2. will mathonsi ★☆☆☆☆

   Yesterday (15/12/25),I had an awful experience with the south Asian staffer wearing glasses. After ordering a beverage, she informed me that one item that comes with it was unavailable. When I asked why, she muttered something under her breath without directly answering my question. Another Asian customer in front of new caught what the cashier had said and confronted her about it, telling her that it wasn't a nice thing to say and was unprofessional. Again she didn't apologise but looked annoyed. Total unprofessional and a blight to the Costa brand. I shall not be returning to this particular shop ever!

   1 month ago
3. Emma Anastasia ★☆☆☆☆

   Worst Costa ever! It was my first time in the area and I went to order a small latte and the lady who made my drink was absolutely miserable and chucked the drink in my face even though I paid £3.80! You would expect staff to be friendlier and not act like they own the place! Would not recommend and would highly recommend management to do something as this review is similar to many people’s experience!! DONT go THERE!! Staff are rude, mean and judgmental !

   almost 8 months ago

1. DIVYESH SATHVARA ★☆☆☆☆

   Worst service of staff…..Never acknowledge any customer even not acknowledge to senior citizen as well…..This my worst experience in costa also not greeting any customer. Costa need to improve this staff and give him proper training to how to treat a customer. This lady need training of how to treat with customer.

   almost 2 years ago
2. Taha Yaseen ★★★★☆

   Sergio Costa founded a coffee roastery in Fenchurch Street, London, in 1971, supplying local caterers. The family had moved to England from Parma, Italy, in the 1950s.Costa branched out to selling coffee and opened their first store in Vauxhall Bridge Road, London in 1981.

   almost 3 years ago
3. Mansi Gupta ★★★★☆

   The atmosphere is calm, relaxing and is a great place to chill out on your own or with friends. When you sit inside, you'll feel like you're in a part of secret London away from all the hustle and bustle of Harrow! They need to keep cleaning the tables regularly though.

   almost 3 years ago

1. Otelinda Veiga ★☆☆☆☆

   The members of staff are very rude and disrespectful. The day I went there the tables were full of dirty dishes while the staffs were all talking in their language very loud which makes a really bad atmosphere. The staffs in that shop definitely needs training. I asked for a tea and the tea was served straight into the cup, when I asked the staff why she is serving the tea that way she was rude and grabbed a empty tea pot and gave to me, I then asked her to put some hot water on it. I will never come back to that shop.

   almost 3 years ago
2. Chloe Knowles ★☆☆☆☆

   Came in and tables were dirty. I went up to order my drink to which the customer service was poor, no smiling, no warm friendly welcome. The team was all talking amongst each other in polish in front of customers. A recommendation for the team is to be more friendly and create a better customer experience. My drink was pretty tasteless also.

   almost 3 years ago

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