New male staff member, very rude and ignorant. Too stubborn to deal with face to face exchanges. Never had problems with owners or staff before today, was not allowed to speak with owner or anything to try and rectify the situation.
Woman seriously needs to learn positive customer service skills.
Male shop keeper didn't care to locate parcel and left it to me to find it in an orange 1.2m by 1.2m box left at the side of the store (this is the first time I have encountered a shop keeper telling me to locate my own parcel, giving me access to other shoppers' parcels, and I was able to see shoppers' data including their names, addresses, etc.). When I couldn't locate my parcel, the male shop keeper obnoxiously accused me being "late" and "not within the timeframe" when I was clearly there on the 2nd day of the 3-day timeframe. He dismissed me and still insisted I was late before his wife stepped in and looked through the mere top layer of the orange 1.2m by 1.2m box and told me it's not there and I should take it up with InPost. Just pure laziness and ridiculousness to insist shoppers search for their own parcels in a pile of hundreds of parcels left out in the open. Every other shop keeper has their parcels behind their counters and locate customers' parcels by obtaining their names and verifying their IDs during a collection. They sent me on my way only for my husband to return to the store some minutes later and return back with our parcel in less than a minute. It magically appeared and when I returned to let them know they shouldn't have just insisted I was "late" and sent me on my way, the male shop keeper began raising his voice and denying that he dismissed me by insisting I was late in collecting my parcel while the lady shop keeper accused me of "arguing". Pfft! What a way to deny accountability and an apology. She went on to tell me how much of a "goodwill" it was for her to have released the parcel to my husband WITHOUT my ID because she was "watching me sitting in my car" from her CCTV after I left the store! Neither of them were able to take constructive feedback without being defensive, arrogant and hostile. Besides the obvious lack of data protection and protection of parcel theft, I had a parcel sent from the very same shop only for it to be rendered missing. This shop needs to be unlisted as a parcel shop provider for obvious reasons. PS. It was actually InPost's second attempt at delivering my parcel to this store. This first was made unsuccessfully for reasons only known to this store, before it was attempted a second time successfully, only to be dismissed by the shop keepers who obviously couldn't care less about the logistics of being a parcel shop provider.
Best shop in Middleton. Low price best customer service also family friendly. Always support local people compare to any over shop this one best hands down 10/10
Very police and always nice to talk to! Always asking me how I am when I come into the shop. I love coming here…By far the best local shop I’ve been to! ~hollie
Great local shop you can get everything here low price save money
Very ignorant. No please, no thank you, in fact not a word spoken when served.
Middleton Store (Family Shoppers) is located at 89 Middleton Park Rd, Middleton, Leeds LS10 4LS, UK
You can contact Middleton Store (Family Shoppers) at +44 113 318 5139
You can find directions to Middleton Store (Family Shoppers) by following this map link