Absolute disaster, they have no order of whose drinks they make. Cannot handle footfall and then are rude when you ask where your drink is afrer they serve the people behind you.
Lovely atmosphere and good coffee - I had the new Caramel Nutcracker Latte. Special mention to Kirsty and Denisa for service with a smile and genuine care when making drinks.
I had a fantastic experience at Costa in Enfield Town recently. Annie and Dus were absolutely amazing, especially considering how busy it was when we arrived. They handled everything with professionalism and efficiency, all while maintaining a friendly and welcoming atmosphere. It was clear they were running the show and doing it brilliantly! Thank you both for making our visit so enjoyable. Highly recommend this branch for great service and excellent coffee!
Service here was slow, a constant queue of up to five people with only two staff members present, taking orders, and preparing refreshment and food. The staff were busy and polite and obviously trying to offer good service. Two customers in front of me left, I am assuming, due to the wait. This branch was untidy and not very clean. The toilet was out of order, and patrons were told to use the public toilets nearby, adjacent to Waitrose. The fridge was out of order, as it was on my previous visit over a week ago. Sandwiches and filled rolls were not available to order, only pastries and cakes.
Extremely kind staff. My devil knocked a whole coffee on a table. Before I said "o my gosh" the table was cleaned, coffee was replaced with an extra candy bar! I'm well impressed!
One the very best costa shops and loveliest kindest and most professional staff ever . I always love setting there and enjoy a professional made coffee by them . Thank you to all of you .
Service is a bit slow as they only have one till, otherwise the selection of food and sweet treats are excellent, they have a choice for vegan's and vegetarian's, staff are friendly and helpful,
I've been twice to Costa Palace Gardens and both times got the wrong order. First time I ordered a plain croissant and got a Bakewell tart. When I was surprised and enquired, I was told that no I had definitely said Bakewell tart. Of course I would know what I ordered. But, having worked in service myself, I tend to be forgiving so I smiled and said I would eat it no problem. The second time I went in just two weeks later, I ordered a medium latte. The server kept repeating small latte and I kept saying, no a medium latte but she wasn't listening. The supervisor noticed my frustration after three attempts to get her attention and correct her were ignored and intervened to listen to what I was saying. Once again I was told that, no I had definitely ordered a small latte. This time I didnt let it go and I replied I had told her 3 times it was a medium but she wasn't listening or looking at me. Manager didn't apologise and made me feel I was being unreasonable and rude, saying she is busy and doing her best. I hadn't complained, just pointed out I had said what I had said 3 times after being told a second time I said something I just did not. It seems from the names here that those who had similar bad experiences here on reviews were all from similar 'brown skinned' backgrounds so it makes me feel we are not welcome there and I shall not return. Pret here I come!
Costa Coffee is located at 26 Palace Gardens Shopping Cen, Enfield EN2 6SN, UK
You can contact Costa Coffee at +44 333 003 5883
You can find directions to Costa Coffee by following this map link
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