Don’t get insurance from here they are not very helpful. They only took your money and didn’t even help you. I was delayed and stuck in India for more than 11 hours and they didn’t help me get the compensation.
I had 4 flights delayed by over 4 hours but the silver single trip travel package doesn't cover internal flights while on holiday. What is the point of travel insurance then.
Axa tried to double my car insurance and when I rung their customer service line the lady all but told me to go away to another company because they were not willing to match quotes or even negotiate that I stay with them. I’m so glad I left. They do have a simple website and policies can be managed online which was the only benefit of being with them. Never again!!!!
Cant beleive i paid in for years one was for 2,400 pound and i have stopped it so now i only get 1,700 and so many pence the other one was for 2,500 and i get back 1, 700 and so many pence a rip off
Very helpful when I had acclaim on my car policy
I found their car insurance services offered , very confusing and too complicated to get my head around , especially their car roadside break down sevice criteria , which left me wondering ,if taking it out would be of any use to me at all Covered for this ,not covered for that etc???. I declined their services in the end.
Absolutely diabolical, no reply back to calls. What ever u do don't refuse a curtecy car or they plant a tree in ur name without telling u. In Scotland at that. then if it turns out u need the car as the job is going 2 take longer than u originally thought they wont give u 1 but will still take ur money. When u want 2 spk 2 someone out no less than number 80 in a queue and the people u spk 2 are as much us as a chocolate tea pot and promise they will get someone 2 call u back in 24 hours but that never happens.
The worst service i have ever had i was left stranded on holiday nearly arrested due to these not paying the medical bill which they said they had paid, i was laughed off the phone when i rang to speak to a manager to help me, the list is endless, its a shoddy disgusting service your providing AVOID AT ALL COSTS YOU HAVE BEEN WARNED DONT MAKE THE SAME MISTAKE I DID
I've car insurance with AXA through Swift cover. I have been with them for nearly 20 years. Involved in an no fault accident recently and the service I received was horrendous. It's right what people say about insurance companies " they'll take your money but getting them to pay out is a nightmare " I will not be renewing!
When I took out my insurance they told me to produce proof of my no claims bonus, so I told them I was having difficulty finding my Last insurance certificate with the details on and I had contacted my last insurer for a copy which never arrived in time, so they took another 320 pounds from my bank account without warning. When my proof arrived I photographed and sent it to them and they refunded my money. I got a text telling me that my insurance was going to renew automatically so I rang and found out that it had increased by 40 pounds so I asked if they could do anything to help, the guy on the phone said let's re enter your details and has anything changed so I told him I was now unemployed because the place where I worked couldn't survive the lock down. The new figure had increased again now that I was poorer, by 300 pounds. I told him Not to renew my policy and asked for a paper proof of my no claims bonus to which he replied that it is all easily available to all insurers from a database, when I explained what happened when I took out the policy concerning my difficulties obtaining proof and the extra money taken from my bank account he said that I was being aggressive and put the phone down. AXA are dishonest in my opinion and Are very irritating.
AXA Insurance is located at 2nd Floor, No 1, St Michael's, 36 Jackson's Row, Manchester M2 5WD, UK
You can contact AXA Insurance at +44 161 832 8366
You can find directions to AXA Insurance by following this map link