Absolutely shocking service stay away from this company the staff are rude on the phone no help at all and now there cancelling my policy just because I’ve been married and waiting to receive my new driving license with my new name on There cheap insurance for a reason because there an awful company to deal with!
Stay Away from Quteline Direct Signed up, sent all required documents — they still cancelled my insurance claiming I didn’t. No proper review, no accountability. Total waste of time. Avoid this company. ---
They cancelled my insurance without telling me, the only way I knew was a refund to my bank account. When I rang them to see what was going on they said it’s because I hadn’t uploaded required documents, but nobody ever called me to tell me this! They said they sent emails, but I never received them. My policy was £543 for the year, yet they charged me £240 for one month! Do not deal with this company, as they do not care for their customers. Not only could I have been driving around illegally, but I could have been involved in an accident, with no insurance, and me none the wiser.
Got van insurance off these merchants I have a screen shot that the van was insured paid upfront and no policy came in my email after 2 hours. I checked with the mib and the vans not insured or taxed so could be clamped by the dvla or I could have got stopped and got points on my licence. If you take my money and dont provide a service then thats fraud.
Probably the worst insurance company going! Emailed me every week for months about something different even though it was all sent on day one they then tried to add £500 onto my policy before proving i had a garage!! Please stay away plenty of better alternatives
I would leave minus stars if I could. They send you a quote , to then add to it without any explanation , send you letters saying your policy is cancelled but still take your money , it just seems a sneaky way to get out of potential claims. You get past through to so many diffrent departments who can't help with anything , you end up speaking to the same department multiple times. They say someone will call you back and they never do , I don't think they know what they are doing. Do not go with these!! Minus stars for me if there is an option.
After 4 months of being insured my insurance was cancelled unfairly due to a prove of address document “ not being sent on time” i’ve tried contacting through the mobile number within the time provided to send the new documentation, however the mobile line will not work and transfer me to the correct department. Staff are extremely polite but not helpful in matters like this. In addition to this they made me pay extremely high cancellation fees and added this cancellation to my record which prevents me from getting a decent prices insurance in which my son can be added in. i’m extremely displeased and unhappy with this service. kind regards,
STAY AWAY FROM THIS COMPANY If your disabled, this company will discriminate against you. Where shall I start?? This company is disgusting. My Parents made a claim in November 2022 as water damaged my ceiling and room as in the picture below. The claims accessor came out and rather than trying to repair the damage they were more concerned my parents never told them my roof was flat by another 5%. I told them my parents are disabled how would they know of what percentage the roof was they gave information to what they thought was correct. So now into the new year they offered £325 to settle. Now I asked for that value can they repair it because just to clean the debris and remove the damaged materials a Labourer would charge £200 for the day. To plaster the area is minimum £300. Where they get £325 is beyond me. So now in January we are still awaiting the claim to be settled. The room is damp and water is coming through. My parents are very stressed and their health is being affected psychologically. This discrimination against elderly and disabled people is disgusting and shameful. STAY AWAY FROM THIS COMPANY I EXPECT AN AUTOMATED APOLOGY FOR THIS
Money taken from my account without seeing the renewal. Cancelled and still waiting for refund 10 days later. Need the money to pay for my cover. Phoned several times and told to contact my bank.! Not acceptable !. Why can it take no time to pay for insurance and 10 days to refund is beyond belief. Would not recommend this company. Refund processed 12th Dec now 26th this is shocking service. I will be taking quoteline to small the small claims court if not received in the next 48hrs
Absolutely appalling! One contact number, which they dont answer, no email address or web chat. There is no way of contacting to speak to someone! BEWARE of automatic renewal, they say you can opt out online but re new it anyway!!!!! Then charge you £50 to cancel!!!! Also, DO NOT miss a payment they charge you a fine, which is more than the actual monthly payment!!!!!
Quoteline Direct is located at clipper house, Chester Rd, Stretford, Sale, Manchester M32 8AF, UK
You can contact Quoteline Direct at +44 161 874 8000
You can find directions to Quoteline Direct by following this map link