Principal Insurance Insurance Agency in Manchester, Sale

Reviews

1. Mike Ryan ★★★★★

   Made contact with Principal insurance. expected a long drawn out experience. How wrong I was, Spoke to a gentleman named John, and what a Gentleman So polite, understanding, and reassuring. There were a few things which needed changing on My policy also I needed advice on transferring a policy from one vehicle to another, John took Me through the procedures step by step, until I fully understood. John is so polite and extremely patient and Knowledgeable. To say the very least I rather enjoyed the conversation with John. Principal, you have a treasure there in John. He made My visit an absolute pleasure. what an asset for a company. Regards Mike Ryan.

   almost 6 months ago
2. Mark K Jackson ★★★★★

   Good experience, got straight through to the operator, no waiting around with a recorded message telling me how much you value my custom then being told to wait. Ricky was efficient, helpful and knew his job. He sorted everything out very quickly, great service!

   almost 6 months ago
3. michael drayton ★★★★★

   Easy to renew my bike insurance. Not long to wait before being connected to an advisor. Ricky was clear speaking when delivering all the necessary information. A straightforward process.

   almost 7 months ago

1. Gray Scott ★☆☆☆☆

   Awful company to deal with. Didn’t assist when I had a claim. I later cancelled the policy and have email proof of them accepting but they didn’t cancel it and then threatened me with action against missed payments. I had to spend ages pointing out their mistake on the phone only to get passed around with no apology. There cancellation fee was then more expensive than the remaining 7 months payments. Seriously avoid this company

   almost 8 months ago
2. Michael Irwin ★☆☆☆☆

   Reading through these reviews on Google, it seems that unless you manage to get through to RICKY, your screwed. I've tried getting through to them on the phone after a getting a cheap quote on van compare but nobody wants to answer. Arranged a call back for 5pm. Now 8.30pm and nothing. Guessing that the "cheap" quote on van compare was a hook to try and catch me and then whack the quote up. Guess I'll never know. Absolute time wasters. X1 star too many.

   almost 8 months ago
3. Hamish Nicholl ★★★★★

   Personally, I don’t understand why this company get so many bad reviews. I have been with Principle Insurance ever I got my first moped at 16 and I’m now upgrading my license to a 600. Each time (about twice a year) I have rung them, the staff are super friendly and nice and have helped me with any claims and questions I’ve had. Maybe because I’m a young rider I’m not seeing this from the same perspective as older riders/ drivers but personally I couldn’t recommend them enough to new riders or people just getting into riding/ driving.

   almost 3 years ago

1. Fin Goldrick ★☆☆☆☆

   Terrible experience, had a hire bike for a few weeks & didn’t get the payment for a bit less than a year. Took

   almost 3 years ago
2. James Brown ★☆☆☆☆

   Got a quote from principle insurance for a motorcycle, didn't know your no claims discounts can only be used on 1 policy?? Phoned today 5 days in to fix it, was told I can't be insured by them I need at least 1 years no claims?? (I have 5+,) so have to cancel with them & get charged £44. Not very customer friendly at all, was compared to kids getting insurance for bikes & cancelling on the 13th day! Also took payment out of my account 5 minutes after setting up the insurance, but when cancelling it will take 10 days?? No common sense or consideration used in my case at all.

   almost 3 years ago
3. Martin Mayhew ★★★★☆

   I went through a comparison site and got a great price on my van insurance. My only comment is that they requested I call them to confirm the details they already had of me. Whereas when I have started a policy with other companies it has been a straightforward matter of confirming everything online. And not having to spend time on the phone. Having said that.... The gentleman I spoke with was very pleasant and helpful.

   almost 3 years ago

1. Paul Summerville ★☆☆☆☆

   Insured with Principal for two years. Motorbike was stolen while 80 miles from home, along with all my kit. Be warned that they outsource their claims "handling" to a third party, who in turn outsource calls to an overflow call centre. I called seven or eight times over five days and simply got read a call centre script promising me a call back - never happened. Only one of these staff managed to even record the reg number of the bike. After offering to find their MD on LinkedIn and message him, one of their brighter staff suggested I ring the sales number rather than claims. I did this, and after 2.5 hours chasing round various departments, eventually spoke to a human at the underwriters - who registered my claim. Effectively I did the work that their claims handlers should do. Genuinely appalling - cheap for a reason, rubbish business model, and I'd suggest avoiding at all costs. I was convinced after the fifth call that they were a shadow company and I'd not been insured. Thankfully not the case, but really added to the stress after having a £15K bike stolen.

   almost 3 years ago

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