ScS - Sofas, Flooring & Furniture Kidderminster

Reviews

1. Emily Turner ★☆☆☆☆

   Poor quality sofas but the worst thing was the staff. From the second we walked in we were pounced on - we advised we were only browsing and would ask for help if we needed it. We continued to browse and another member of staff WHO STUNK OF CIGARETTE SMOKE told us we should buy a recliner because they’re easier to get in the house - despite us stating we did not want a recliner and browsing for the moment. We then went to the upper level and were followed around by the sales assistant. In the end we left because we felt so uncomfortable due to the staff. We brought a sofa from elsewhere where the staff knew how to deal with customers without following them around the shop and who didn’t smell of cigarettes. Very unprofessional and intimidating staff.

   1 year ago
2. Jordan Rushton ★☆☆☆☆

   Walked in store and put a handsome deposit down on a new sofa ..we was informed of an estimated arrival day but also told a latest date..as it got closer to the date we had heard nothing as to the whereabouts of our sofa..we tracked it to find out that the delivery date had been put back another month! Although disappointed there's not much we could do but wait ..again we was given a new date..so again we waiting and tracked delivery but as it got closer to the time it was once again but back another month! No communication from the store..no apology for the inconvenience and no compensation for the very long delay..if we had known this was going to happen we may not of even bothered.

   1 year ago
3. Sarah Kate ★★★★★

   Was looking for new furniture not entirely sure what my husband & I wanted as we only have a small space. Instead of buying the first thing we saw we wanted to think it over and make sure we bought the right thing. A lovely lady Aaliyah took the ideas we had and our personal needs and showed us around, answered any questions we had and was very helpful and polite. My husband and I decided to go away and think over our options since we had a better idea. After returning several weeks later Aaliyah was again on shift. Very welcoming to see us back and polite. Such a friendly, helpful, chatty person was very glad she that she was in store to get the commission of the two, 2 seaters we ended up buying. Very patient even though the store was closing we didn't feel rushed or nothing. Had a chance to speak with Rich, another sales assistant who I might add was also very polite, chatty, and friendly. He gave us a chuckle as I believe he may of thought he was a bird, walking around the store flapping his arms cause of the heat. Great bunch of people, Great customer service, very helpful and very friendly. First time buying large furniture in a while and didn't feel pressured by staff to purchase. Wish all companies were like this! Very excited and looking forward to our new furniture. Will definitely be shopping there again in the future and recommending the shop to family who are looking for a new 3 piece. Aaliyah definitely needs a promotion or a pay rise read several reviews with people praising her customer service.

   almost 3 years ago

1. Darren Rivers ★★☆☆☆

   Brought 2 reclining sofas in 2021. I know I’m no light weight (19 stone) but didn’t expect two of the recliners to be bent and twisting within two years. SCS 5 year plan says structure isn’t covered. Wouldn’t buy this poor quality again or from a retailer who has no interest in supporting products or customers. Think two stars is generous but wanted to show that I’m not a professional complainer.

   almost 3 years ago
2. Bernie Mclaughlin ★☆☆☆☆

   Went to buy sum lino we got a quote at £630.00 woman come out to check measurements it went up to £744.00 Went back to shop now the sale was on we should have saved £90.00 that should have bought it down to £535.00 from what we wear first told But after the sale it went up to £657.00 When we get fed up with it all we said we would not bother with it only to be told we won't get it any cheaper any wear else And that was the floor manager We are happy to pay moor for people that can add up and not be rude will not be back We went up and down to shop 3 times just a waste of petrol you need to re tetrain your floor manager Mrs mclaughlin

   almost 3 years ago
3. Emma Carroll ★☆☆☆☆

   Went to buy a new sofa and was helped by a member of staff. We asked for the measurements of a sofa we wanted to buy today and was told she go get the measurements. We waited a long time and so we went to see what was happening to find the member of staff sat with another customer selling them a sofa. We went else where and brought a sofa

   almost 3 years ago

1. Rebecca Pitt ★★★★★

   Went too look for a new sofa,had lots in store,the staff were helpful,not pushy,let you wonder round at your own pace and sit and try out the sofas, did not feel pressured or hard sell.found one we liked.

   almost 3 years ago
2. Joshua Oliver ★☆☆☆☆

   On arrival myself and my partner were greeted by a sales rep who asked our budget. With being a up to half price sale I didn't think it would be to hard to get a sofa, she then very rudely said there was nothing for us. I then followed up by purchasing a sofa from somewhere else which the customer service was fantastic.

   almost 5 years ago

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