Dunelm Kidderminster

Reviews

1. Natalie Cooper ★☆☆☆☆

   The store was absolute mess and not busy at all, rude members of staff on the tills that have zero customer facing skills. 3 members of the staff stood around leaning on store fixture talking Ill of another member of their team for the whole duration of be being in store. The made to measure team appeared friendly and helpful. On the whole what an awful shopping experience, I won't be using Dunelm Kidderminster again it needs a good shake up.

   almost 7 months ago
2. ANTHONY HAYWARD ★★★★★

   Ime a Dunelm shopper now, I like the app, and the store, staff were very friendly and helpful, satnav sent me round and round, I found it eventually so now OK, I recommend you give it a look, we'll worth it I say,

   almost 8 months ago
3. Sarah Cooksey ★☆☆☆☆

   DO NOT US THIS COMPANY FOR MADE TO MEASURE CURTAINS. THEY HAVE MADE MY CURTAINS THE WRONG SIZE 3 TIMES (measured by their own fitter) AND I CANT GET AN ADEQUATE RESPONSE OR REFUND

   almost 8 months ago

1. Steve ★★★★☆

   Not a bad store but not very big though. Very funny layout but stocks a good range

   almost 9 months ago
2. Leonard Wyer ★★★★☆

   Great place for home furnishings, easy parking. Would be 5 stars but the staff are not the most Helpful.

   almost 9 months ago
3. Sally Howes ★★★★☆

   Lots of homeware items to choose from. Prices good to fair. Parking right outside. You can get sucked in to a style and buy items on impulse. If you don't want to do this then make a list and stick to it. Otherwise a great store...

   almost 3 years ago

1. Guy Marshall ★★★★☆

   Parking was a bit hair raising as you turn off a very busy road. Sections of the carpark require you to drive on the wrong side of the road. Must be a question of faith, hope and plain luck when driving around it on a busy day. The stock was the same as their other out let's. Decent quality and reasonable priced. They would sell more if some staff members got on with serving customers at the till in stead of a full diagnosis of how soft or otherwise a cushion was!

   almost 3 years ago
2. James ★★★★☆

   Just about above average shopping experience for bed sheets. Good selection to choose from but I wouldn't say prices are massively competitive. To make up for this would help if more staff to give assistance and advice but I couldn't find any until I got to the tills. When I did actually speak to a representative there the person was very helpful and knowledgeable and actually recommended a different product. Basically I found the staff to be great when you can find them and feel they need to hire more. Price wise it is what it is but they could do with more loss leaders and discounted products to get customers into the store if not no way this store will survive.

   almost 3 years ago
3. Natalie Downham ★☆☆☆☆

   Appalling attitude from the lady on the till today. When asked for my email to send me a digital receipt I asked her for a paper receipt instead. I do not want to give out my email address and this is my prerogative. The lady on the till then spoke to me rudely telling me that Dunelm no longer issue paper receipts and asked again for my email address. When I told her I didn’t want to share my email she was even ruder and told me that in future if I want to shop at Dunelm I would have to give my email address. I find this incredibly rude and also I believe it to be untrue. In some circumstances people do not have email addresses or have the need to keep their email addresses private. My own mother who has dementia does not have an email. This attitude that the Dunelm staff felt she was entitled to my email would have caused some older customers like my mother great distress as she doesn’t have an email and to think that Dunelm staff are pressuring customers to give private information to obtain something as simple as a receipt for their purchase is disgusting. I appreciate we need to make efforts to save Earths valuable resources but the rude attitude of this woman today on the till fell short of even basic manners. Your staff , this lady in particular, needs training in customer services, her attitude to a paying customer was disgraceful. There will always be a customer who can not give an email address and they should not treated with the attitude I was subjected to today.

   almost 3 years ago

1. Bonnie White ★★★★★

   Good amount of stock in. I've had to return a few things recently due to buying the wrong colour. Very helpful and quick process. Staff very helpful even though they are a bit short staffed at times.

   almost 3 years ago

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