Exotic Imports & Services Ltd Greenford

Reviews

1. Pedro do Carmo Costa ★☆☆☆☆

   Don't buy from these people!! Found them on Autotrader and paid nearly 10,000 pounds for a Land Rover Discovery. All information clearly said the vehicle I was buying was NOT not a write-off (Cat N). I can provide all this information. A year later I found out the car was a Cat N and I ended up spending twice - the high price of the car and the same in maintenance. Plus, when I sold the car a month ago I received 20% of what I paid two years ago. Their service is deplorable. Avoid at all costs! This was the most painful money losing situation of my life.

   almost 6 months ago
2. Jon Radu ★☆☆☆☆

   I am writing this review with immense disappointment and frustration to warn potential buyers about my terrible experience with this car dealer. I sincerely hope others can avoid the stress and financial loss I have endured. My problems began after the finance was approved. The dealer was supposed to return £1500 from the deposit, which they never did. This was the first red flag and a clear sign of their bad faith. The main issue, however, was with the car itself. The vehicle was delivered months later than the initially agreed-upon date. When it finally arrived, it was in a shameful condition—**filthy** on both the inside and outside, and it came with **unexpected technical problems** that were not present or mentioned during the sale. To make matters worse, I had paid in full **£6500** for specific car parts that were ordered long before the delivery. The dealer promised these parts would be delivered with the car. After the car was delivered, the excuses began. They gave me every possible reason why the parts hadn't arrived: they were "mixed up," the "container hadn't arrived," and various other evasive answers without ever providing a concrete, correct date. It has been nothing but empty promises and zero accountability. I do not recommend this seller under any circumstances. I genuinely did not believe that in 2025, there could still be such unprofessional and dishonest individuals in the automotive market. They are a disgrace to the industry. Stay away if you value your time, your money, and your peace of mind.

   almost 8 months ago
3. JR 10 ★☆☆☆☆

   Do not buy a car from this store. They are disrespectful to customers. I bought a 2015 Nissan Qashqai. When I went to pick up the car, I noticed that the air conditioning was not working properly. So they changed the gas, but the next day the problem was again. I went back to the store a few days later and they promised to change the air conditioning motor, but it's been a year and they don't answer messages or calls.

   1 year ago

1. Alex Blake ★☆☆☆☆

   Absolutely one to avoid! Bought a car from these frauds a couple of months ago and it’s been nothing but problems. Adverts are deliberately misleading especially around servicing and timing chains - they don’t do either to their cars! The warranty isn’t worth the paper it’s written on as they cheap out on this too. 3 months with a cap of £500 a claim doesn’t go far on an incorrect battery, a faulty NoX sensor, faulty parking sensor, replacement injector seals, replacement timing chain… Honestly save your money and go to a dealer who knows what quality is, it might cost a little more but you’ll have a car that causes you no problems and customer service will be there to help you if something does go wrong. This guy only wants your money.

   almost 3 years ago
2. Samantha Banyard ★★★★★

   Met Jaz when I looking at a Dodge Ram, he was so helpful & accommodating right from the start, arranging viewings and test drive. Of course I fell in love with the truck straight away and yes I’m now the proud owner of my dream truck but if it hadn’t of been for Jaz and his easy going personality and non pushy selling, I would of gone elsewhere. He made the sale so simple and his guarantees are high quality, he has gone above and beyond even after I had made the purchase. I am very happy with my truck & I highly recommend Jaz and Exotic imports if you are looking for the vehicle of your dreams, you won’t be disappointed!

   almost 3 years ago
3. Samantha Lowrey ★★★★★

   Met Jaz when I looking at a Dodge Ram, he was so helpful & accommodating right from the start, arranging viewings and test drive. Of course I fell in love with the truck straight away and yes I’m now the proud owner of my dream truck but if it hadn’t of been for Jaz and his easy going personality and non pushy selling, I would of gone elsewhere. He made the sale so simple and his guarantees are high quality, he has gone above and beyond even after I had made the purchase. I am very happy with my truck & I highly recommend Jaz and Exotic imports if you are looking for the vehicle of your dreams, you won’t be disappointed!

   almost 3 years ago

1. Jay ★☆☆☆☆

   Do not buy any vehicles from here! All vehicles here have hidden history . They will promise everything you want to here until you buy the vehicle. Avoid!!!!

   almost 3 years ago
2. Abhishek Joshi ★★★★★

   Thank You For An Excellent Service! Bought A Vivaro Van For Work Runs Like Brand New! Now Just Bought A 7 Seater 2021 Mitsubishi Shogun Sport And The Service Is Exceptional!

   almost 3 years ago
3. Craig ★☆☆☆☆

   Poor customer Service and lies Firstly advertisement for Discovery 3 incorrectly stated payment options, which was only found out after paying £3500 via PayPal. I was then informed that PayPal is not accepted and payment will be refunded. Then received various surly calls and messages from the seller stating it is my issue not his and requesting deposit to secure the vehicle or he would re-list it! Informed him issue is most definitely his and once the funds are returned to my account I would contact him. This was a 2 days duration by which time I received other messages asking me to inspect the vehicle and pay on collection ASAP. I offered to pay by credit card, as whilst he may have issues with 'claim back' I have no protection should he not follow through with the transaction, I am then informed no card facility available, only bank transfer! Informed the seller that I am not keen on transferring full value without seeing the car to match its status as advertised along with warranties/receipts for the list of items he stated had been carried out - FULLY RECONDITIONED ENGINE JUST FITTED! -NEW CAMBELTS FRONT AND REAR -STD NEW CRANKSHAFT -NEW BEARINGS BIG END AND MAIN -FULL RECONDITIONED CYLINDER HEADS -NEW RINGS AND SEALS -NEW GASKETS AND MORE!) I informed him I could attend his premises on the following 25/05, once again seller stating he would re-list it and was pushing for an earlier date. Finally agreed Option 3, delivery arranged for first thing Saturday morning by the seller with his driver but required payment of a deposit £250 and £250 for delivery fee (fair agreement & optimism was high, yet short lived) Saturday morning and afternoon came and went and no delivery as agreed. I finally received an update following numerous messages and calls chasing. I then get a call at 18.56 informing me that the driver is 10mins away..from collecting the vehicle and can I give the driver £250 cash and pay the remaining £2750. Not, as we agreed as I had already paid for the delivery but a £250 saving was greatly accepted. At 22.00 it finally arrived couldn't fully inspect it but engine ran sounded good, inside was a mess with items from the previous owner (amazed by this why wouldn't you clean after the work stated in the advertisement and in the current pandemic) and still no paperwork regarding warranty and parts installed. Transferred the agreed amount, informed the seller and noted missing paperwork had not been sent, He would email me then tomorrow. So vehicle parked on the drive ready to inspect in the light of day....At 22.30 my phone notifies me with missed call and messages. The seller telling me I have not paid him in full and he required £250 straight away or the driver would be taking the vehicle off the drive or he would be driving up to me. Yet the values paid as verbally agreed which amounted to the full value of the car yet warranty/receipts are outstanding. So after frank conversation regarding the facts and the agreement that Jas would head to the office and send them straight away I transferred the additional £250. The next morning I check the vehicle it had not been washed in sometime & checking my email for the warranties had not been sent they never arrived!!! Chased on Sunday once again I am told I will do them first thing on Monday 25/5 at present I only have a receipt for the value paid above, and the engine system fault that suddenly appeared as I was driving upon using a diagnostic tool shows several faults (pictures attached) informed the seller and he is aware of the historic faults. So I left eBay feedback to which I have received a text message and the email informing me the following "The vehicle is under warranty with us. Our document is there. You bought a vehicle not an engine supply and fit. The warranty is void until ebay feedback is removed anyways" I understood that warranty is assigned to the vehicle and now the only conclusion is the advertisement is false The only service you are likely to receive from Jaswinder Singh Arora/Exotic Imports and Service ltd is lip service!

   more 6 years ago

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