Wren Kitchens Solihull, Shirley

Reviews

1. Suzanne Pickering ★☆☆☆☆

   I have recently had my wardrobes supplied and fitted by this company. My wardrobes arrived as scheduled and the delivery guys were fab and very respectful. However when my fitter Eldon arrived he looked at the plans and immediately realized that the guy from solihull showroom has messed up with his survey. Because the surveyors do a non invasive survey, he had done his measuring up on the basis of the old existing wardrobes, not taking into account that there was half a chimney breast built into the space where he had planned a whole wardrobe carcass of hanging space. Although the fitter emphasized that to an experienced surveyor that this should have been identified as it was so obvious. My fitter was on the phone to Naseen who came out to do the survey and I heard him ask him if he could basically just fix it to fit and he would sort him out with extra jobs . My fitter had to cut my wardrobe carcass up to fit around the chimney breast which meant I had lost that space and been charged for a wardrobe that was just cut up to fit . I and my fitter complained , I was on the phone to customer service for 2days where basically they couldn't give a damn. I had to also pay my fitter an extra £200 on top of the cost of the wardrobes which Wren will not refund because they do non invasive surveys and are not responsible for what obstacles are behind existing fittings. Absolutely ridiculous. My wardrobes are beautiful but the customer service and policies of the company have ruined my experience. I should have read the reviews before purchasing as it seems I'm not the only one let down by customer service and the fact that once they have your money and contract they don't give a toss.

   almost 9 months ago
2. Char Wibberley ★☆☆☆☆

   Booked a home design appointment from the Shirley Branch and no one showed up. Planned our whole day around the appointment. When I called to see what had happened, was told that they had tried to call to cancel the morning of due to being double booked. I had no missed calls or voicemails and in fact had received a message *confirming* the appointment but was told 'that is just automatic so you can't rely on it'. The branch were clearly not bothered and weren't apologetic. I'd been warned against Wren for their quality and customer service being poor but thought I'd give them a chance, but I'll take this as a lucky escape before we waste anymore time with them!

   almost 10 months ago
3. Waseem Malik ★★★★☆

   Imran from Wren was genuinely helpful and professional throughout my experience. He offered clear, practical advice that made choosing my kitchen and appliances much easier. When I was delayed confirming my order, he patiently waited and made sure everything was sorted before my trip. A great example of excellent customer service and dedication.

   almost 10 months ago

1. Fiona Kane ★★★★★

   So pleased with my new Wren kitchen. Great service from start to finish. Helpful kitchen designer who provided good advice about things we had not considered. Installation was also very professional. They were able to provide extras such as plastering and electrical work. Love the quality of the cabinets and especially happy with the double bin cupboard. It’s fab!! Would recommend looking at Wren if you are considering a new kitchen.

   almost 3 years ago
2. Robana Malik ★☆☆☆☆

   Wren is by far the worst company I have had to deal with. I went with them thinking they’re a reputable company and will be hassle free. I was wrong. There was NOTHING they executed correctly. It started with my kitchen measurements being wrong (measured by wren) when the cabinets came and our fitter told us about the measurements, wren didn’t come out to re measure, they expect the customer to re measure! Then I was told my cabinets won’t be the same size as I wanted due to their mistakes. I was told they can’t change the kitchen design but will have to cut my last cupboard down as it’s cost effective- they didn’t care about my needs. When the cabinet came it came through as the wrong colour. Once again my fitter couldn’t do his job (I had to pay him a full days charge) then I waited for the correct colour cabinets to arrive. Not all cabinets had shelves some had missing pins! not to add the cabinets are weak! I had to measure where wren need to put the holes for the pins! I asked what would they have done if I wasn’t mobile or was old, they said nothing! I asked for a 30cm shelf, I was send the incorrect size 4 time! Every time I called to complain the customer service wait was over an hour (I guess so many people must be complaining) customer service team is horrible! The kitchen was originally delivered in June. The kitchen was completed in October. My kitchen is tiny- the fitter said he could complete this in one day! I was told I will be compensated for all the time and stress and not to forget the extra fitters call out charges once the kitchen is complete. When I put through the complaint a week later Wren came back to me stating they couldn’t compensate me at all because I chose my own fitter! When I complained again they offered me a poxy £50! Wren has caused me so much stress and I think customers should know what they’re getting themselves into. My kitchen was small and they couldn’t get this right… can’t imagine the stress for those with a large kitchen.

   almost 3 years ago
3. sue smith ★★★★★

   I recently had a sage green Shaker style kitchen installed. From start to finish the service was excellent. The designer in the store was able to create a kitchen to my exact requirements. He spent time ensuring I was happy with everything before finalising. Delivery was punctual and was placed in my home with great care. The installation team was excellent. They were courteous, efficient and tidy. The kitchen, appliances, tiling and flooring was completed quickly and to a very high standard. I now have a beautiful kitchen at a very reasonable price. I have and will continue to recommend Wren to family and friends.

   almost 3 years ago

1. James King ★★★★★

   Excellent service by Yiu-Loon on making sure we ordered the perfect kitchen. Answered every single question and made sure that we utilised the space perfectly. We are really excited to receive our new kitchen and can't thank Yiu-Loon enough, he is a true kitchen expert.

   almost 3 years ago
2. David Thomas ★★★★★

   A really professional one stop shop for our complete new kitchen fit out. Great choice all under one roof. Extremely helpful with exemplary service. Extremely responsive, great communication and always on time. Would highly recommend. Order Number: 35115990

   almost 4 years ago
3. J Lucox ★★★★★

   From start to finish we had an excellent experience with Wren. The Solihull showroom had lots of styles to choose from. Our designer was very professional and excellent at her job, she listened to our needs and designed a perfect kitchen that works for us. The installers were brilliant and they did a first class job. We couldn’t be happier. When you’re spending a lot of money you want it to be right our experience with Wren was faultless throughout.

   almost 4 years ago

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