Halfords Autocentre Weybridge

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Reviews

1. Retha Nicolle ★★★☆☆

   Very disappointed with the service, it appeared that we were a nuisance. We were informed 'matter of factly' that the wheel balancer was not working. Surely this should have been pointed by a phone call prior to our arrival. There appeared no urgency to any operation workers casually wandering around as if they were on break. We were asked to be there 10 minutes prior to appointment but work only started 30 minutes after the due time. The waiting area could be cleaned up with perhaps a coffee machine? Sorry guys the customer is an important part of your business. We were advised not to use Halfords but mistakingly ignored the advice. Lesson learnt!!

   almost 2 months ago
2. Alex Hansen ★☆☆☆☆

   Ok so I am a fairly patient person but Halfords really need look at themselves in the mirror. I ordered 4 new tyres, nothing special just something that can be done anywhere within a day. It has been 3 weeks now if poor communications and delays in getting the tyres in stock 2 visits to the garage one without letting me know the tyres have arrived (even after an email and a text confirmation) and now the 2 visits in 3 weeks to find what I can only imagine is an apprentice using pneumatic tools and a hammer to break the locking wheel nut on of all things a Range Rover. With little to no solution other than we can weld your locking wheel nut key that they broke (not offer a replacement) and you will need to come back again for the 3rd time and four weeks on. No real apology no real resolution other than now I shouldn’t really use the vehicle without a locking wheel nut key.. the level of incompetence is unreal! Not to mention watching the techs leave engine covers off other vehicles.. I do not recommend trusting your 2nd most expensive purchase to this branch! Look after your car and choose somewhere with some pride and skill to look after your vehicle.

   almost 3 months ago
3. Jonathan Wileman ★★★★★

   I received excellent service when I purchased and had two new tyres fitted. The staff were friendly and fitted the tyres within 20 minutes of my arrival.

   almost 4 months ago

1. Strawberry motors ★☆☆☆☆

   Absolute SCAM, paid for a check on my AC to make sure it was not leaking before I got it recharged. When I picked it up was told that no leaks but only had 50% gas and the compressor was not coming on. They said they would not know if it was the compressor being faulty until it had been recharged to 100%. After getting advice from my partner I told them not to re gas it. after a week of thinking about what I would do I found a company that charges half the price for a re gas than Halfords. This company came to my house to do it and was standing there the whole time within 30 seconds he said I know why your compressor is not working and showed me that Halfords had pulled the cable out to stop it from working. He plugged it back in re charged it and now my ac is working. SCAM SCAM SCAM all they want to do is make money. Maybe if they had not lied about the compressor I may have paid for the re gas at this center. I will never use Halfords in any capacity ever again

   almost 7 months ago
2. Tony Strickland ★★★★★

   I had a diesel particulate filter problem on my Honda Civic that was resolved with the aid of a dpf flush, engine flush and oil change. The car feels absolutely amazing to drive now. Particularly pleased with the staff, especially the lady on reception who was very friendly, and the technicians (Ian and Adam), one of which took the time to talk me through what they had carried out on car. Great service!

   almost 7 months ago
3. Clive Morris ★★★★★

   I booked my Tesla in for an MOT. I arrived on time and my car was seen straight away, delivered back in great time and all at a good price. Thanks you

   almost 3 years ago

1. Andy S ★☆☆☆☆

   I had a very bad experience at this centre where showed that they are either incompetent or dishonest as they specified work entirely not needed on two MoT failure points The ‘engineer’ categorically told me that handbrake failure needed new brake pads, discs and calliper when in fact the brake pads were virtually brand new – literally only a few miles since replacement. Having looked myself at the pads after getting their ‘diagnosis’ and checked that they were still entirely like new I reported this back to them and they claimed that it’s not necessary to inspect the current condition of the brakes as part of the MOT and he hadn’t been able to easily see them. So he just lumped in a huge extra cost that was not needed whatsoever. Dishonest/Incompetent? Both I would say. The emissions test failure again was categorically down to a leaking rear silencer. Once again I had a look myself to check for any signs of rust or holes in this and again the only part of this that had corroded was the small C clamp which costs less than £10. As with the brake pads, Coco the engineer specified work on a guess. From my direct experience it seems these people offer discounted MoT prices in the hope of getting failures and then simply lump in random and unnecessary work. NEVER again going to trust Halfords for MOTs and I strongly suggest you treat any quotes to remedy failures with the utmost suspicion.

   almost 3 years ago
2. James Hughes ★☆☆☆☆

   Terrible! My car has different sized tyres on front and back. I needed to replace the rears, so they checked the front tyre type and put them on the back. I only discovered this issue when the MOT was due and the manufacturer told me what happened. They took no responsibility and denied everything. Avoid.

   almost 3 years ago
3. MM ★☆☆☆☆

   Booked an MOT here for my car as this branch was close to my work, had never been here before. Was called and told my car had failed the MOT on the brake pads and two front tyres being worn below the legal limit, they said they could replace them both there and then and I was told it would be a total of £240 for the pads and tyres, I agreed to this. They then called back 20 mins later and told me I need new brake discs as the brake discs were worn below “the limit”, being told this I assumed they were worn below the legal limit. I told them I’d phone them back as they said that would be another £250 to fix. My dad then called on my behalf and was told that they aren’t below the legal limit, it’s below the car manufacturers recommendations, they had worded it in a way to me hoping that I’d just say yes so they could get more money on the repairs, they clearly like to try and scam young women who don’t really know much about cars. When I turned up to collect my car I was told the total bill was £350 which was not what I was told on the phone, but I paid it as the work had been done. When leaving the test centre I checked the MOT certificate to see that the car had only failed on the brake pads and NOT the tyres, the tyres were an advisory, despite me being told that the tyres were also what the car had failed on. The tyres cost me £250, if I had known that they were an advisory I would have just repaired the brake pads and gone elsewhere for the tyres. Really disappointing that garages like this take advantage of young women as they know they don’t know too much about cars and will try to get more money out of them. Definitely do not recommend this branch as the manager is a liar.

   almost 3 years ago

1. adrian harvey ★★★★★

   MOT - was slick and efficient. Booking process online is super easy. Does what it says on the tin. Folks in store were great. Not sure why they think their waiting room is a C-19 risk but one day some muppet in head office will remember to send an email updating the branches.

   almost 3 years ago

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