Battersea Volkswagen Service and Parts London

Reviews

1. Nicholas Gibbons ★★★★★

   I just had my VW radar adaptive cruise control sensor ( behind the badge) on my Golf GTi replaced, it having been stolen. Rachel at Lookers was great and kept me posted during the work, and also confirmed that VW pick up 70% of the cost. The price was as she estimated and I used the time to get a couple of new front tyres. These were reasonably priced. So full marks for Lookers, and one star to Volkswagen for having such an easily stealable piece of kit on my car ( the one star is because they rebate some of the cost). Another driver was having the same thing fixed and said he would sell his car as it is not safe for London. VW needs to up its game on this as their image is tanking. Everyone knows of the issue so nobody will be buying VWs with this problem . It was pointed out to me that the new sensor cannot be used by thieves as it has a new security code. Unfortunately the thieves will not know this until they steal it again and try it out……. Anyway Lookers, keep on at VW, this issue needs fixing, not just moving forward but on cars that are out there. It should be a recall fix.

   almost 7 months ago
2. Zipo Mangaliso ★★★★☆

   Vicky at services reception was helpful and the car cleaners done a great job! Thanks

   almost 9 months ago
3. Adam Rankin ★★★★★

   Layla in the servicing team was very helpful when I took my car in for a service. Kept me posted and followed up about further repairs. She made it a very good experience.

   1 year ago

1. Jonathan Hunter ★★☆☆☆

   Genuinely the most un-customer focused receptionist I’ve ever come across. Rarely picks up the phone, when they do it’s an argument to get anything done, desperately doesn’t want to do anything that make a customer’s life easier. We also had our car serviced, specifically for 2 reasons and she blamed it on us having not approved a request that hadn’t been sent to us. It’s deeply frustrating as the technicians are very good, very proactive and takes accountability.

   1 year ago
2. Dave Goliath ★★★★★

   Professional Outfit Was received in the indoor park area by a friendly chap who already knew my name - great start. Booked a £500 cambelt change, service chap sold the brake fluid change, no problem I needed it. On collection I was told that the engineer had found that I have a long life cambelt and that it will last for 120,000 miles. So only cost £69 for fluid change. Needless to say I am very impressed by this level of service, I am in sales so I fully understand the need to sell additional and sometimes unnecessary items, for the auto repair industry this practice is standard. Finally, here is a Dealership I am willing to trust.

   more 7 years ago
3. Francois Du Plessis ★☆☆☆☆

   Booked service and requested for replacement clips on the wheel arch trim. Got a call few days before day of service to confirm appointment and confirmed again that these clips will be required. On day of service... "we have to order them in". I was not advised that car was completed and i could collect either and that's after i received a call the afternoon to advise me that i should replace a tyre in the near future and that they will call me when car is finished. They quoted me to replace the said tyre but charge almost 100% more then the 1st competitor on google when searching. I sincerely hope this gets better when the Battersea branch construction is done but I'd rather recommend you find another service centre. Edit: 11/04/2018 - To date still no response after service centre

   more 8 years ago

1. John ★☆☆☆☆

   DO THE FOLLOWING: 1.READ THIS REVIEW. 2. READ THE OTHER REVIEWS. 3. TAKE YOUR CAR SOMEWHERE ELSE. Shockingly bad. I took my car in for a service. I came back the next day and whilst walking past the car on the way in to the customer entrance I noticed the passenger window had been left wide open after the service and rain had been pouring in all night. The passenger side of the car, a year old GTI, was soaking wet. Further the service book was lost and/or stolen from the car, the service team did not know what had happened to it... I obviously complained - and was offered a valet and free fix of another issue and replacement service book. I booked the car in: - 1. Having dropped the car off I was told, over the phone, the part of the valet could not be completed because they needed the car for 2 days. - 2. The problem they offered to fix was not fully fixed - to do with the brakes. - 3. Another problem I asked them to fix was a broken USB port. I was told: 'the system did not show any faults'. It was a visible physical problem....these people are clearly not capable of identifying basic issues. - 4. They further refused to replace the service book with a like for like copy. Completely unacceptable. Never take your car here. It could be an expensive mistake.

   more 8 years ago
2. Elise de Monts ★☆☆☆☆

   When I bought the car was given excellent service. Brought it in for my free service a year later and the service was terrible. Was told it would take an hour and half so went home. Was also told I would be called when it was ready. Didn't get a call all day even though it had been there since 10am. The next day still nothing so I called midday only to be told no-one was around to speak to me, they will call me back. Waited but no-one did so called again and was told yes my car was ready but I had to collect it by 7pm as they were closing. It was going to take me an hour to get there so no way I could get there in time. When I asked why I was not called earlier I was given no valid reason only an apology from the receptionist which is not going to get me my car back. Useless!

   more 10 years ago

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