Magnet Kitchens

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Reviews

1. Chris Parry ★★★★★

   Sean Moogan and Mark Perry at the Stourbridge Magnet kitchens branch were proffessional throughout our new kitchen buying and fitting experience. Daniel Massey our kitchen fitter (suggested by Magnet) brought in a proffessional team of electricians, plasterers and plumbers to sort the fitting of our new kitchen. (Be patient and wait for Dan's team to sort the fitting out). Where there was a problem all the guys at Magnet Stourbridge sorted out, ordered parts and provided quick solutions to any problems we had. Our new kitchen looks beautiful and really sorts out the previous problems with our out dated kitchen letting this new one fit our family perfectly. I would recommend these guys 100%

   almost 3 months ago
2. Jo Pitt ★★★☆☆

   A review of 2 halves…. Great buying experience, fitting was a fiasco. THE GOOD… The showroom experience – fantastic, Marc was amazing, listened to exactly what we wanted and created our dream kitchen with all the personalised requests met, no problems at all. Marc was lovely, friendly, professional and a credit to the company. Great price, great quality. I would absolutely buy from Magnet again every time. 5 Stars every time. THE BAD… The fitter – we hired N****, recommended through Magnet, seemed a nice bloke at first. Caused us many, many problems, we are now left massively out of pocket due to his extortionate costs due to his slow work rate (and charging us to correct his many errors), and moreover, our dream kitchen ruined. I am sure they have some great fitters, but we are absolutely scarred after our experience. Zero stars. Problems in brief: - Would not give a complete fit price, charged per day. Tried to charge us for days he did absolutely no work on our kitchen!! Even shouted, argued and became quite vile when we showed the evidence of the lack of work on those days (we did day by day photos) – tried to charge 19 days to fit a small kitchen, other advice we have got said it should have taken 12-13 max. He even threatened to take us to court when we challenged this! - Did not fit kitchen as we asked: o Left our domestic bin FULL of broken tiles and cement, council refused to empty, so we have had to decant and take to the tip ourselves!!! o Put the wrong handles in the wrong locations despite our conversations, now we can’t move them and have all these extra holes in our cupboards!!! o Went through one of the electrical ring mains and we’ve had a nightmare finding the fault and correcting this. o we specified we wanted cupboards fitted to the ceiling with an infill, he did not do this; he also put up all cupboards before realising there were LEDs to fit so took more time taking them all down again to sort out (at cost per day to us). We have since hired a carpenter at additional cost to us to rectify this. o Left plastic protective covering on some cupboards which we a nightmare to remove once other cupboards we attached to them (which we have had to do). o Left the kitchen filthy, covered in saw dust and dirt, and the gas hob unconnected - we have had to arrange connection ourselves. Tried to say he wasn’t with Magnet, but self-employed despite turning up to work in a magnet top everyday and getting all supplies for fitting from Magnet?! So yes, buy a kitchen from Magnet, but do not go anywhere near their recommended fitters – arrange your own. We are now left with our dream kitchen vastly over budget (over £4k to fit a 3x3m kitchen)?! Moreover, it is now spoiled forever. We now despise what should have been our dream kitchen.

   almost 3 months ago
3. Laura Bate ★★★★★

   Amazing customer service from Marc at Stourbridge Magnet Store, couldn’t ask for more support, guidance and patience (I was quite indecisive!) Extremely happy with my kitchen - high quality and the design is perfect which makes domestic life seem so much less of a task. Highly recommend!

   almost 9 months ago

1. Victoria Tipper ★★★★★

   Very helpful staff and great showroom

   almost 9 months ago
2. Josh Mudie ★★★★★

   Fantastic from start to finish. Jen was our kitchen designer and did a brilliant job of understanding exactly what we wanted and made some suggestions which really helped build on what we wanted, along with making sure we stayed on budget. We chose to get our kitchen fitted by our own builders and chose to buy our stone from a third party to keep costs down. The delivery wasn't exactly smooth, as due to it being delivered to the branch when we had organised home delivery, however they made it right very quickly by organising it to be delivered the same day by one their own guys - I forget his name but massive kudos for managing to do it all on your own! (with what little help we could offer). A few bits were damaged but they were quick to replace these as fast as they could. Great quailty kitchen and would absolutely buy again.

   almost 10 months ago
3. Will G ★★★★★

   Friendly, honest and very helpful with good links and working relationships with builders. We purchased a kitchen and were given great assistance by Lauren and other staff. There were hot and cold drinks on offer when we arrived for our appointment, sweets for my sons while we were there and they cooked a chicken in one of the ovens which were then offered to customers. We were given a 3D model of our kitchen to view the proposed style and when we paid the deposit we were also gifted a bottle of prosecco which was a nice bonus. Lovely staff, good displays and a good sized show room to understand what you want, couldn't really ask for more.

   almost 3 years ago

1. Kieron Hosell ★★★★★

   Very good service from the staff. Our designer was really helpful and patient while we changed our mind a thousand times. The prices are high, but our designer did a brilliant job to make suggestions on where we could make sensible savings.

   almost 3 years ago
2. Hannah Williams ★★★★★

   Had a great experience the staff came up with some great designs and was very good pricing. Really helpful staff and nothing was too much. Would definatly recommend using then

   almost 3 years ago
3. Sandra ★☆☆☆☆

   I definitely think they need to change somethings everything looks similar nothing for cottages at all a waste of time 100% not going again nothing looked nice or eye catching I'll go somewhere else and not wren to in your face no thank you

   almost 3 years ago

1. Thomas Siviter ★★★★☆

   Pretty decent range on display for a smaller sized showroom. Good selection of colours and styles. Staff were friendly and kept interaction brief, which is what I like. Seen some design concepts here which I haven't seen anywhere else, great for some design inspiration. Can be a bit expensive depending on which options you prefer. Plenty of parking on site.

   almost 3 years ago

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