Southern Motor Factors Ltd

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Reviews

1. Stefan Brvic ★★★★★

   Quick service parts always on shelf good place to come

   almost 5 months ago
2. LEEBON ★★★★★

   “Great staff—very knowledgeable with a good sense of humor! Excellent service at reasonable prices. Highly recommend!” I went in and asked for some heavy duty cable ties to tie someone up…. You should have seen the look I got lol

   almost 10 months ago
3. RobogoatUK ★★★★★

   Maureen is an absolute star, what a lovely lady, was a pleasure to be served by her helping with a starter motor. I know she's been there a long time and has helped me many times before. A real asset to your company

   1 year ago

1. Jordan Leavins ★☆☆☆☆

   The lady on the counter of the worst people I’ve had to deal with in retail in quite some time. All the member of staff that we did interactive were a lot more friendly and the product I was needed was perfect for its purpose at a good price. There was no one at the counter when I first entered the store, had interactions with two other members of staff before counter assistant came in from outside, mumbling rudely that she had seen us walked in. Had to ask the same thing multiple times. I called ahead in advance to check that they were able to provide the service I needed When she realised that I was the person I called previously she said “ You need to tell me when you phone before” and huffed. The whole area reeks of cigarette smoke, I could hear all the members of staff swearing loudly. She was also rude and dismissive to other customers in the store, what we were waiting to be served. When processing order she entered the payment on the card machine presented to me, I tapped my card. I then asked if something was provided to adhere the product I needed to which she said nothing, and then tried to process the whole order again when I said that I’d already paid for the main item She complain that I should’ve waited for her when she had already presented me with the card machine. She then added 12 adhesive stickers to the invoice when I only had five, And then proceeded to charge my card once I had left the store. DO NOT TRUST THIS STORE WITH YOUR CARD Definitely won’t be returning or recommending to this branch.

   almost 2 years ago
2. Stephen Saloway ★★★★★

   Now here's a place to get car essentials. Everything you can possibly want for traders and customers.

   almost 3 years ago
3. Graeme Wiles ★★★★★

   Very good motor factors. Got me right out of trouble.

   almost 3 years ago

1. EverFresh ★★★★★

   First time coming here for parts for a mitsubishi shogun and nissan note. Absolutely fantastic customer service by Ben

   almost 3 years ago
2. David Chapman ★☆☆☆☆

   The woman on the counter , wow , what an unhelpful awful person , told her quite clearly what I wanted , cheapest oil for a diesel , wouldn’t sell me it , wanted the reg etc then told me what she wanted to sell me , £39 for 5 litres , refused to sell me what I wanted , said she had to go and ask permission to sell me it as she wouldn’t be held responsible for me selling me the wrong oil , very very unhelpful , went to Tesco and bought some off the shelf , no third degree given by a cantankerous old know it all

   almost 3 years ago
3. Tatsfield Garage ★★★★★

   Exceptional service, All the lads extremely helpful, very knowledgeable and never let us down. Deliveries are spot on, 9 out of 10 times there times even amaze us, on how quick they get parts to us, things happen from time to time and you wait for parts, but that's par for the coarse. Keep up the great work lads

   more 6 years ago

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