Dobbies Garden Centre Chesterfield

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Reviews

1. Aimee Holmes ★★★☆☆

   Cafe is in desperate need of renovating, also very slow service when you get your meal it’s a further 15 minute wait to pay so your food is stone cold by the time you get to a table. Garden center has a lovely selection of home items & plants but not much Christmas decorations this year found dukeries a few miles down the road had more Cafe is dog friendly but dog area is filthy

   1 month ago
2. Lisa Mitchell ★☆☆☆☆

   Visited chesterfield store today. Shambolic. Things in sale have no price on or corresponding tickets to work out price with 50% off. Have to constantly ask a member of staff to scan item for price. Went to cafe - needed to know ingredients in soup but WiFi signal poor person behind counter said he didn’t cook it and couldn’t say. Declined to go and ask chef makes me think it’s bought in and not cooked fresh. Went to purchase drinks and needed oat milk as lactose intolerant says to ask for oat milk - they have none. Queried request for a pot of hot water looking truly baffled. The whole atmosphere is chaotic and slow! It is clear this store has declined in past few years generally. Unlikely to be back after this experience but parents wanted to come.

   1 month ago
3. laurie purcell ★★★★★

   It isn't just a garden centre, there are other shops there too. It's a beautiful place with all the Christmas decorations up. A gorgeous cafe that serves afternoon tea as well. We will definitely be back

   1 month ago

1. Debbie Turner ★☆☆☆☆

   Went for breakfast at the cafe, it was kaos but I have been before so now know to pay before I order any food or hot drinks because if you dont you can guarantee stone cold food and coffee as you have to queue to pay. The breakfast was far from desirable this morning and I could of broke a tooth on the black pudding it was so hard,we also had to wait for fresh eggs which is a good thing but not when your toast has been set aside beforehand and the butter that was put on your plate with your food is taken off again by hands with no gloves,Unfortunately I won't be eating here again.

   almost 2 months ago
2. chris illsley ★★★★★

   We booked , again, for Afternoon Tea at Dobbies restaurant. As always, we received outstanding service from Mark. He even managed to rustle up an additional Afternoon tea, at extremely short notice, for our friend’s daughter and her partner. Nothing is ever too much trouble for this consummate professional. Mark is efficient, welcoming and a credit to the Company. We had the Luxury Afternoon Tea, as it is well worth the few pounds extra. It was excellent, both in quality and presentation. A shout out to the rest of the Team who, although very busy, still managed to provide impeccable levels of customer service…with a smile. Many thanks for making the occasion special. We’ll return soon.

   almost 7 months ago
3. Alan Bennett ★☆☆☆☆

   Visited cafe yesterday afternoon and was appalled at the standards of service and cleanliness. We only wanted coffees but It took us 20 minutes to be served with lengthy queues at both coffee stations and then also at the till. There was no cutlery to be found anywhere and trying to find a clean table to sit at was nigh on impossible. In the area we chose to sit there were 11 tables but 7 of these were piled high with used and dirty crockery from previous customers. Current customers were having to move crockery themselves and to clear their own space before they could sit down. To compound matters there was food on the floor that had not be cleaned up and dogs were being allowed to sit on the seating area benches instead of laying on the floor as our dog was. Overall it was not a pleasant experience and after 30 mins we decided to leave and not spend our usual hour wandering around the garden centre and shop. During our visit there was no attempt by any staff member to clean or tidy the area and it was as bad when we left as when we arrived. There were lots of muttering concerning the cleanliness from other customers in addition to ourselves so we were not alone in our feelings. My wife and I are regular visitors to the cafe as we are Dobbies card holders and also live locally but we have noticed a steady decline in standards over recent months so yesterday was not a one off event. If there is no drastic improvement over the next few months I will be seriously considering not renewing my membership. THERE ARE PLENTY OF OTHER SIMILAR GARDEN CENTRES/CAFES TO CHOOSE FROM IN WHAT IS A VERY COMPETITIVE MARKET.

   almost 2 years ago

1. Teresa Ellis ★☆☆☆☆

   My previous visits to the cafe have been great but I expect like most businesses they are finding it difficult to recruit or due to staff turnover they cannot train staff properly. It was no problem to be told today it was a 30 minute wait for hot food. The announcement was as though they wanted to deter you. After 40 minutes after having to chase the food it arrived barely warm with the salad accompanying it served on a warm plate. The very hard working staff member could not have been more apologetic when I asked for a refund. Our cakes and coffee were fine if not a little to long to queue to pay.

   almost 3 years ago
2. Linda Turner ★★★★★

   Had to share this lovely gazebo with you - staff were great helped me get into my car - a tad difficult to assemble as no instructions, but well pleased with result and quality. We love it!

   almost 3 years ago
3. John Charles ★★★☆☆

   Came here for some gardening supplies and decided to have coffee , and food . Ordering and paying process was simple and efficient. Staff are very friendly and courteous. Food ordered took an inordinate amount of time, and was disappointing,( portion size was awful, bread roll dry as a stick, egg over cooked , one tiny piece of bacon and very sad looking sausage). Price paid for breakfast roll did not justify the quality or presentation. One minor plus is there’s a dog friendly area to eat and drink Disappointing visit to Dobbies

   almost 3 years ago

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