On February 28, 2025, I placed an order for a brand-new bed from the British Bed Store. The made-to-order process involves 10 - 14 days of lead time, therefore the bed was delivered on March 13, 2025, around 2:30pm. I opened the bed's packing, however it was dirty and had multiple torn, defective, strain and faded parts, as well as three Chrome Feet Bed Legs that could not be fitted into a Divan base. As soon as I discovered this, I took pictures and draft an email and sent it to the British Bed Store, on 13 March 2025 at 5:11pm. Because I hadn't heard back from the supplier, I sent a reminder email again, on 14 March 2025, at 10:16am, following many phone calls. Unfortunately, I did not receive a response from the supplier. On 14 March 2025 at 12:34pm, I sent another email to the supplier using my friend's email address, acting as a new buyer. At 12:35pm, the supplier responded to my friend's email within a minute. This time, I realised the supplier was just ignoring my emails and phone calls. On March 14, 2025, at 3 p.m., I called my bank and reported the transaction. 15 minutes after finishing my conversation with my bank, I called the supplier to check whether they would answer. This time, the supplier returned my calls after a second effort, and I enquired as to why they had not responded to my email. The supplier stated that they were busy and did not have time to check their emails. Then I informed the supplier that I was the one who sent an email using my friend's email account, and that they answered to the email they didn't know about right away. Anyways, the supplier suggested that they will come with a cleaning agent to remove the strain (I informed him that the strain would not come off because it had been adhered to it for a long time), insert the bed legs, and compensate me for everything. I requested that the supplier respond to my email with everything he suggested since I needed a record. The supplier then emailed me 16 minutes after our talk, at 4:02pm, saying, "we are working on resolving these issues as soon as possible. Apologies for the inconvenience." Since then, the supplier has not responded to the issue or made any effort to solve it. I'm writing this review so you can learn from me and avoid being duped by dishonest companies and individuals. I'm also sending an article to local news outlets so that people can learn and avoid deception.
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Reviews
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General Enquiries ★☆☆☆☆
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janet hong ★☆☆☆☆
DO NOT ORDER FROM HERE!!! I paid for extra for an Outlast memory foam mattress, but received the cheapest of foam mattress which was totally different from the online picture. As you can see in the photos, the patterns and quality are all different. It is still smelly after 3 weeks. It’s a scam. They charge you 40% for restocking fee if you want to return which is not decent at all. They also delete your review on their website. Don’t waste your money please!
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Avina Shah ★★★★★
Absolutely excellent service, and exceeded all expectations! We ordered a custom Atlanta bespoke bed made to measure with full length headboard and gas lift storage. They made and delivered it within 3 days of placing the order! The delivery person Kess was so helpful moving our old bed and genuinely provided an impeccable service. We look forward to placing more orders with British Bed Store in the future :)
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Simon Turner ★☆☆☆☆
Im currently still waiting on my mattress after 3weeks. I had spoken with British Bed Stores (When they actually answer the phone) Very poor customer service. They keep telling me a date, but it doesn’t come. They said the will speak to the delivery company and get back to me, but never call back.
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Rachel Stephenson ★☆☆☆☆
DO NOT ORDER FROM HERE!!! I paid extra for an orthopaedic memory foam mattress, and received the cheapest of sprung mattress I’ve even seen before. I only wish I was here for delivery and not left it to my silly husband as I would not of paid. Messaged to say I wanted it collecting and replacing with what I paid for and they haven't even had the decency to message me back, although they were really quick to reply when I was buying. Don’t waste your money as I have.
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Armaani beds ★★★★★
Excellent beds with a great service
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Haydn Murphy ★☆☆☆☆
Seems to be a dodgy company stay clear of this site
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Yvette Bowen ★★★★★
I've had a crushed velvet kingsize bed and it's the best I've had very well made so comfortable highly recommend
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Becky Taylor ★☆☆☆☆
Do NOT order from this company!!!! I’ve just had to escalate a paypal refund as they failed to deliver my goods, won’t refund me the money or reply to any complaints so we’ve had to get the money back through PayPal. Fraudsters!!!
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FAQs
What is the address of British Bed Store?
British Bed Store is located at 13 Nelson St, Dewsbury WF13 1NA, UK
What is the phone number of British Bed Store?
You can contact British Bed Store at +44 1924 459292
How can I get to British Bed Store?
You can find directions to British Bed Store by following this map link