Shirley Medical Centre Medical Services in Solihull, Shirley

Reviews

1. Suhrud Deshchougule ★☆☆☆☆

   This GP is either extremely mismanaged. My kid was suffering from cough and fever of 38.9-39.4 but GP not even checked his chest for any infection. He buffed us off with saying it’s viral without any confirm checks which GP supposed to do. I don’t mind not getting prescribed any medication but checks should be thorough to get some assurance over loved one’s health.

   almost 10 months ago
2. Prob Loha ★☆☆☆☆

   You really don’t know if you will get help or will be fobbed off. But to be honest I never had a problem with my regular doctor or any of the receptionist at Shirley medical Centre but God help whoever calls the CallCenter or Nasty piece of work who swears at there patience

   almost 11 months ago
3. Sambox Sam ★★★★★

   With my doctors being part of a large group I get sent to many different ones so this was my first time at Shirley. I’m going to request to make this one my regular one for now on. From the moment I walked through the door, everyone was super friendly, I asked the receptionist if my husband could park his car while I had my appointment and she was so cheerful, it was so refreshing. Most doctors make you feel so dreary to be there. I’m sorry to the receptionist I instantly forgot her name my memory is poor, a mature lady, she has blonde hair and glasses, an asset to the company. I was there for a blood test, I waited longer than usual but in most doctors it’s to be expected. A nurse came out to get me and again, the most wonderful woman greeted me. We had a nice chat, normally nurses or doctors are very formal or just want you gone quickly but this lady was wonderful and can clearly see she’s care about her patients. I asked her name and it was Julia. She looks great in red btw! Makes her pop! anyway all in all fantastic experience, never thought I’d say that about a doctors hahaha

   1 year ago

1. Julia Dombrovska ★☆☆☆☆

   This GP is either extremely oversubscribed or mismanaged. It a total disaster to try getting to them by phone (the worst was calling at 8 and just being auto dropped from the line as it was too busy), no appointments for the next week or three. No help with online service - they just direct you back to GP phone line. Reception not following through on their commitments. Queues and waiting time even when one gets to the appointment and then there are only 5-10 minutes for the consultation. Sorry for the experience and time being their patient - most frustrating season

   1 year ago
2. Nisha Palani Kumar ★☆☆☆☆

   Absolutely horrendous service. Waited by the reception for at least 20 minutes before being attended to (there was no queue), and whilst one lady acknowledged my presence and asked me what I needed, the other (who was supposedly the actual receptionist) carried on with her work as though no one was present. Absolutely rude and disrespectful behaviour. I was about to ask a question, she said “go on, carry on” as she walked in and out of the room getting on with her work (no eye contact). Getting an appointment is difficult as it is, this sort of behaviour from the staff makes it all the more worse.

   1 year ago
3. Lan Linh ★☆☆☆☆

   extremely bad! I was on time for my appointment. After waiting 1 hour and they said they couldn't see me. I am pregnant and my case is to have an urgent blood test. They asked me reschedule in 2 weeks for an URGENT TEST when I am close to my due date Horrible ❌❌❌

   almost 3 years ago

1. Joanna Marsden ★★★★★

   Went today an hour late as my husband gave me the wrong time. I was mortified but the receptionist (I should have got her name) was so lovely and after a short wait, I was seen by a wonderful doctor. Things with the SHP are certainly improving. Thank you guys for your support

   almost 3 years ago
2. Liz Maddocks ★★★★★

   My elderly mother, who has complex medical needs has been a patient at Solihull Medical Centre for many years. I have been very impressed with, not only the level of care she has received but also the kind and professional way she has been dealt with by all staff. The surgery has signposted her to other services including the dietician and bladder and bowel clinic as well as making regular contact to arrange medication reviews and health and wellbeing checks. I feel very grateful for the way they have cared for my mum. Unfortunately, long wait times when contacting doctors surgeries are commonplace and not just a problem at Solihull Medical Centre.

   almost 3 years ago
3. Preyash Desai ★☆☆☆☆

   - Incompetent doctors. - Zero skills when it comes to diagnosis the health problem. - No duty of care. - Rude and incompetent reception / back office staff. I am not even complaining about not getting appointments.

   almost 3 years ago

1. Barbara Hornsby ★☆☆☆☆

   The situation at this surgery has become progressively worse over the years. Recently I tried to call for an appointment. After a week of trying at different times of the day I still could not get to speak to anyone. Consistently told they were at capacity and call back. My husband actually went up to the surgery to attempt on my behalf. He was told I should phone at 8am. Obviously I had done many times. I eventually phoned 111 in exasperation. Unbelievably they got me an appointment . When I finally was asked to come to the surgery for my appointment I waited 40 minutes...even though I was the only person waiting. I work full time and the stress just to get to speak to someone is completely unacceptable. This time I am looking to move away from this practice.

   almost 5 years ago

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