I went for my first hearing test and Charles was wonderful, he is informative and knowledgeable. I wouldn’t hesitate to recommend him to friends and family…
I called to enquire about buying private hearing aids. I finally get a call back from Charles who clearly didn’t want my custom. Rather than answering my questions on different models and prices, he was more interested in telling me how he wouldn’t price match (I didn’t ask him to!) and how expensive they are (which I know and price isn’t a issue!). When I asked what service was included in the price, he just said ‘everything’. He clearly didn’t want to talk and if this is the customer service received when enquiring to become a customer then I dread to think what the rest of the service is like. Unhelpful and rude!
Booked an appointment for my fiancee with the most friendly receptionist..went to the appointment my fiancee very nervous was immediately put at ease by Mr Charles Syner who explained everything perfectly, thoroughly recommend this service to anyone. Will definitely use again.
Got the job done and sorted my ear out but probably the worst customer experience and bedside manner I've encountered in quite a long time. From booking the appointment on the phone and being met with one word answers to being treated on the day with no friendly welcome, little information about what was about to happen, no warning about likelihood of pain and when I was visibly and audibly experiencing pain, didn't get asked if I was ok. Wouldn't go back and honestly following the phone call to book it I would naturally not have bothered except that it was an emergency.
Effective. Restored my hearing after clearing the wax out. So all good I suppose. Only criticism is that the chap didn't really explain what he was doing, or whether was ok afterwards.
Didn't clear my wax. Partial clear and paid full amount. Left with one ear still blocked and the staff weren't the most pleasant. Was told I would have to go back again but will not be. Left with a painful ear and worse then what I went in
Solihull Hearing Centre is located at 29 High St, Solihull B91 3SJ, UK
You can contact Solihull Hearing Centre at +44 121 705 7177
You can find directions to Solihull Hearing Centre by following this map link