Castle Meadows Surgery Medical Services in Dudley

Reviews

1. Jon Turley ★★★★★

   I contacted the surgery on the 10 th of September about two separate issues By that afternoon I had seen a Dr and 2 further appointments had been made to deal with the issues I had raised I am fortunate in that I do not have to use them regularly When I do I have always found them easy to contact and communicate with They seem to have the ability to manage their resources well and consequently are able to offer timely help and support Everyone is friendly and helpful and I would not consider swapping to another surgery under any circumstances

   almost 11 months ago
2. steve king ★★★★★

   I’ve always received outstanding care from the team at Castle Meadows Surgery, and I’m especially impressed with the new blood test service they’ve recently introduced. The entire process was smooth, professional, and very patient-focused. From the moment I arrived, the staff were welcoming and reassuring. The test itself was carried out quickly and efficiently, with minimal discomfort, and I appreciated how clearly everything was explained to me throughout. It’s clear that Castle Meadows Surgery is committed to not only providing high-quality medical care but also making services more accessible and stress-free for patients. This new addition is a fantastic improvement and reflects the practice’s ongoing dedication to innovation and patient wellbeing. Thank you to the entire team for always going above and beyond!

   1 year ago
3. Lorraine Gibbs ★★★★★

   Receptionist very accommodating, polite,the surgery is very good. Doctor's very thorough.

   1 year ago

1. Reena GD ★★★★★

   Just wanted to praise Samantha the Receptionist for going out of her way today to help me secure a medical appointment at another surgery (as Castlemeadows doesn’t cover that particular service). She rang round on my behalf and secured a spot for me. I found her very understanding anbout my condition and very courteous. She is an asset to the team at Castlemeadows Surgery! Thank you ☺️

   1 year ago
2. Lisa Davies-Green ★★★★★

   This surgery is running so well! Calls are triaged, sometimes a Dr will call which I think is a great way to keep the surgery free for people that need face to face appointments and helps me with not having to leave work to go for an appointment that can be sorted by a quick phone call, much more efficient. The last 2 times we have needed an appointment we were offered one straight away, both within 10 minutes of calling, excellent service. Very happy with the treatment from all staff here from reception to the nurses to the doctors, we feel very lucky to be at this surgery.

   almost 3 years ago
3. Rosemary Moss ★★★★★

   Don't know what some of the reviews are talking about. My husband has had fantastic treatment from Dr Wood she has been absolutely brilliant could not have been better

   almost 3 years ago

1. Jacqueline Munowenyu ★★★★☆

   i have given the star rating 4. i would have given this surgery a star rating of 5 but they discharged me when i was really unwell because i had moved out of area. this is the best gp practice i have come across but the fact that i was really poorly and needed to get better first before they discharged me they ignored this. i was discharged, left with no gp and was really unwell which they were aware of. yes, going to A&E would have been an option, but imagine, with the current healthcare crisis this could have been handled better. The practice needs to put patient safety and care first. prioritising who they discharge first and not its most vulnerable patients.

   almost 3 years ago
2. Nils Patel ★☆☆☆☆

   Worst Practice ever. Has been for years . Previous practice manager is in prison and new practice manager is nothing but a Lier. Only good dr is Dr Majid , all the other doctors don’t care and ask you what you feel you should be given, if I new that I wouldn’t call the GP. They have a very bad rating on social media aswel. I’d recommend if you have any issues to move away from this practice or report them to the ombudsman’s. Asked to speak to the practice manager but he never rang me once he was just hiding because he knew he was in the wrong and didn’t want to explain. Stop giving patients mis-advice as you are causing serious health implications.

   almost 3 years ago
3. Amy Manning ★★★★★

   I moved to this surgery 2 years ago and can honestly say they have been brilliant. As a first time mum obviously there have been times when I’ve been worried about my little ones. The whole team have been fab and we never have any issues getting them seen

   almost 3 years ago

1. Phillip Walters ★☆☆☆☆

   Worst service in the world I phoned for a Dr's note and prescription they forgot my note then when I called them incompitant I get a letter refusing to see me anymore. I was placed on a special allocation register for 12 months then when I complained to NHS England they got the practice manager the one I had the problem with to investigate. Completely incompitant..... An investigation should be done by someone independent not the person the complaint is about.

   almost 3 years ago

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