ScS - Sofas, Flooring & Furniture Doncaster

Reviews

1. Jemma Ebbage ★☆☆☆☆

   I would give zero stars if that were an option. Bought a sofa and the frame snapped within 8 days. Eight. Days. The electric recliner feels flimsy and cheap, making loud creaking, banging, and grinding noises every time it’s used. This is not a premium product, it’s poorly made, badly manufactured imported rubbish being sold at an outrageous price. SCS used to be a decent company in its traditional form, but it has gone completely downhill since the takeover by the new Italian owner. Quality has clearly been sacrificed for profit, and customers are paying the price. Check the SCS Complaints Facebook page, there are hundreds of people reporting the same issues: shocking build quality, mechanical and structural faults, peeling leather, pooling material, and being swindled out of thousands of pounds as SCS fail to provide the refunds we are all requesting. This isn’t an isolated incident, it’s a pattern. I deeply regret not checking that page before buying. Spending thousands on something that fails almost immediately is infuriating. Huge mistake. Avoid at all costs !!!!!!!

   almost 6 months ago
2. Matthew Yardley ★☆☆☆☆

   My girlfriend and I are currently purchasing a 3 bed property and are”window shopping” for furniture so we are ready once the sale completes. The property will need circa 4-6 sofas, due to it having a front room, a conservatory and a summer house, and our current situation means we essentially have zero furniture. Therefore, we want to get a good idea of what we want early. While at SCS yesterday, we were approached by 2 separate sales advisers. The first was a lovely women who clearly understood our situation and helped us with time lines of when their stock gets “refreshed”. However, the second was extremely awakward and even confrontational. When a tall asian sales advisor approached us and we explained our situation, he quickly told us we need to come back when we have the new house… he said this a few times but lost interest after few minutes and seemingly left us alone, however, around 15 minutes later he approached us again, upstairs, and again just started repeating that we were too early and need to come back once the sale completes. We tried to explain we just wanted to “window shop” for the time being but he either didn’t understand this or didn’t want to accept it. During this bizare and awkward exchange we began to feel uncomfortable so my girlfriend and I got up to leave, at which point the sale assistant decided to follow us to the front door which made it feel like he was essentially kicking us out of the shop… After reading reviews here, it seems SCS is only really interested in customers who are purchasing their products that day, which seems extremely short sighted. I don’t believe we will be returning to the store.

   almost 8 months ago
3. Monika Mazurewicz ★★★★★

   We were assisted by Callum, who was absolutely fantastic from start to finish. He patiently answered all of our questions, truly listened to our needs, and allowed us to make our decision freely — we never felt any pressure at all. He was professional, kind, and went above and beyond to make sure we left the store completely satisfied. Callum is a real credit to the company — he made the whole experience enjoyable and stress-free. Initially, our budget was lower, but thanks to Callum’s guidance and understanding, we found a sofa that was absolutely perfect for us. We ended up spending a bit more than we planned, and we don’t regret it for a second — it was worth every penny. The store itself looked pristine, and the overall atmosphere was calm and relaxing, which made shopping there an absolute pleasure. Thank you!

   almost 9 months ago

1. Nigel Hart ★★★★☆

   I’ve delayed writing this review as I wanted to receive my sofa first, and due to the Christmas period, my sofa was understandably delayed. I purchased the La-Z-Boy Nevada sofa on the 29th November 2023. I was served by Philip at the Doncaster store and in all fairness, this must have been one of the easiest sales that he has ever done as I knew exactly what I wanted. The sofa is modular and therefore I knew which modules I needed. Phillip was very helpful in making sure that what I had in mind was right and took the time to show me similar items in store and one sofa that was from the Nevada range in the colour that I decided on and helped to reassure me that it would compliment my carpet (I had taken a sample of carpet with me). The whole transaction was painless, and Philip has even sourced me 2 complementing cushions, which I need to collect now that my sofa has been delivered. Furthermore, on the 2nd December, Philip contacted me to tell me that SCS had an offer on where a complementary cleaning kit and easy sliders were being added free. He updated my order accordingly and informed me of the update. On 4th January 2024 I received a text telling me that my sofa had arrived at their depot and was scheduled for delivery on the 11th January. This date was not convenient due to my shift rota, so I phoned to re-arrange delivery. I was offered the 13th January, but this too wasn’t convenient. I asked if I could have the 15th January and was told that SCS don’t schedule deliveries that far in advance and that I would have to phone on the 08/01/2024 to see if my preferred date would be available. The woman I spoke to was a bit off hand and had the audacity to ask what was wrong with the original date. I shouldn’t have to justify my reasons why other than that it doesn’t fit in with me. I wasn’t asking for a date weeks or months down the line. Not wanting to risk having to pay an additional delivery charge, I phoned back on the 5th January and asked if I could have the 13th January but an afternoon delivery as I would have come off nights early hours that morning. I was told that wasn’t possible and was offered the 15th January. Why could I have not been given this date the day before? For that reason alone, I have knocked off 1 star. The day of delivery went smoothly. The tracking service was fine, and the drivers made up half an hour with their other delivers. Aaron and Todd were my assigned crew for delivery. I couldn’t have asked for more. The chaise part of my sofa was too big to fit through my lounge room door and was too big to go by the side of the house for entry through the patio door. The alternative was to carry the chaise through the snicket and to attempt to lift it over the back fence. Fortunately, Todd was able to lift up the fence panel and we were able to carry it through the fence and into the house. Todd and Aaron were efficient in the setting up of my sofa and ensured that everything worked fine. All packaging was collected and removed. The La-Z-Boy Nevada sofa is to die for. I’ve only had it a couple of days so not able to testify on how durable it is or if it is worth the money, but first impressions are positive.

   almost 2 years ago
2. Sharon Carson ★☆☆☆☆

   The manager was so rude today left us mid sale to go answer the door bell at the back of the shop and then proceeded to chat to what looked like his mates and just left us there, we decided to leave after this appalling customer service. Would have scored a zero if possible.Who does he think he is ?

   almost 3 years ago
3. Greta Barraclough ★★★★☆

   Good information on the leather and material on the sofas. Lovely young man I think his name was Ash. We will be back just got to make our minds up which one we want.

   almost 3 years ago

1. Sarah Louise ★★★★★

   Extremely knowledgeable and attentive staff, the store was bright, clean and inviting. No sales pressure. Relaxed environment, friendly assistance on hand when needed. Christina is an asset to the organisation.

   almost 3 years ago
2. Mr S Bee ★★★★★

   Extremely knowledgeable and attentive staff, the store was bright, clean and inviting. No sales pressure. Relaxed environment, friendly assistance on hand when needed. Christina is an asset to the organisation.

   almost 3 years ago
3. Sarah Howe ★★★★★

   Beverley in the Doncaster branch was helpful pleasant and not pushy. She let us browse and have time to think things over but was always there to help if we had any questions (we had a lot!) Much better than buying online as you get to see and feel it! This is the sofa we picked out but we got the standard backs and didn't bother with the beads round the front. She explained everything about the delivery and we should have it by 4th September. Will definitely shop here again when we need another one.

   almost 5 years ago

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