Health Assured Medical Services in Cheetham Hill, Manchester

Reviews

1. Lance Dann ★☆☆☆☆

   Called the number and picked the best option and the phone just rang so hung up tried a different option and the same. Called again and phoned eventually answered after choosing another option. Did not find the operator that warming but went along and agreed to a call from a councillor promised for that evening. I waited all evening on edge but nobody called until the following morning. I said hello and got a response ' I'm calling about counselling ' . No proper introduction, name etc. not a good start so said not to bother. Seems to be out to make money rather than really caring. I was shocked at all the bad reviews. I will be alerting my employer which is a very large one to not use this company as has just left me feeling worse. More kindness and genuine care from charitable organisations.

   almost 7 months ago
2. Giles Mitchell ★☆☆☆☆

   Profit > integrity (and common or even reasonable sense). The service might be "ok", but (big BUT coming) (A) the relative cost, when compared to non-google ad marketing competitors is incredibly high (5x when we re-quoted), and (B) trying to quit the Wisdom Wellbeing / Health Assured service from a company agreement is very hard. They have good lawyers, and very strong contracts with some well hidden small print as they simply don't want to lose a single signed up customer at any cost. I would never use this company again, nor recommend them. EDIT: the offer to reach out below this review was so they could appear ok publicly. They emailed me originally accepting they had indeed miss-communicated to my company but it wouldn't change their stance. The "feedback team" reiterated the same position.

   almost 7 months ago
3. Claire Ng ★★★★★

   I’ve been using the Wisdom app (through my employer’s access) and I've had a lovely experience. I have been using the tools and functions to track my mood and keep track of my daily habits. I also like the guided wellbeing plans and practical resources.  I was really impressed by the support network behind it: having access to a 24/7 helpline, and the option to speak via live chat, phone or video. It feels accessible and genuinely helpful when dealing with stress, anxiety, or everyday pressures.  I also like that it’s easy to use and doesn’t feel intrusive: mood tracking and health check-ins are optional but helpful if you want to be more aware of your emotional patterns or overall wellbeing. Overall, I am very satisfied with my experience using Wisdom and would definitely recommend trying it out!

   almost 8 months ago

1. Manpreet Singh Maan ★★★★★

   Fantastic experience. Health Assured we're contracted by my workplace to offer 10 counselling sessions as part of employment benefits package. The Counsellor assigned and sessions involved made a real difference to my thought process, how I think, my behaviour and attitude. The Counselling has helped to give me tools, techniques and a shift in mindset with the plan to move forward appropriately. I recommend health assured services to everyone.

   almost 8 months ago
2. Ann Bezzer ★★★★★

   I reached out to Health Assured at a time of stress and personal struggle and was impressed with both the initial first-line support and the counsellor I was assigned. I felt supported and listened to; the '6-sessions' counsellor's approach was especially suited to me - gentle and positive and very reassuring whilst still asking challenging and thought-provoking questions. What I found especially useful were the follow-up resources the counsellor would provide after each session: podcasts, articles, videos and worksheets etc. These helped to keep me focused in between sessions as I wasn't able to meet weekly. Thank you so much to the Health Assured team - you do really important, valuable work and I'm hugely grateful!

   almost 8 months ago
3. Katie Hudson ★★★★★

   I feel more able to cope and manage my grief thanks to speaking with a counsellor through Health Assured. In just 6 sessions with Morgan, I am mentally stronger and more positive about the future. The hardest part was initially picking up the phone but it was the best thing I have done and I urge anyone to take that step. I would recommend this service to anyone and everyone who is struggling. The level of kindness and care has been brilliant. A safe space was created to freely talk about issues. I can't thank Morgan enough for allowing me to see the sunshine through the darkness.

   almost 3 years ago

1. Sgt Angle III ★★★★★

   Honestly couldn't have helped me any more than they did. I severely needed help talking through my issues and to see where and why I felt the way I did about things. Counselling absolutely works wonders especially when you put the work in and want to get better. It wont fix your issues but it will help you understand where you need to focus your time and energy on. Mental health is massively important and I've always believed this. Health Assured shared this belief. Huge thank you to Georgia for all the support!

   almost 3 years ago
2. Thomas Anonymous ★★★★★

   I have been so impressed with the quality service received. I had such an amazing therapist who was so supportive and caring throughout. This service has put me in a much better place to continue with self help. Additionally, you can call the main number and be put through to therapists in a crisis or to deal with any administrative matters.I would recommend this service to anyone, it has been a lifeline and I am so thankful for this.

   almost 3 years ago
3. Yasmin Wright ★★★★★

   I got counselling as my workplace are using HealthAssured as their mental health company. From the start I had a lovely advisor answering the phone at 6:15 in the morning. Was soft spoken, engaging and helpful. Then I got my councillor Diane Taylor, what a brilliant mind! If you do this service, request her. Kind, smart and so helpful. Can not fault this service at all!

   almost 3 years ago

1. SARAH FORBES ★★★★★

   I received 6 free sessions through my Employers Assistance Programme and I cannot rate the service highly enough. It was simple to get registered and I could start my first sessions quickly. My counsellor, Sarah, was just absolutely amazing and she helped me so much over a very difficult period. She was so easy to speak to and she listened to everything and remembered so much from our previous conversations. I'm gutted to have finished as I'll just miss chats weekly but she knows and I know she's left me in a much better place than when I started.

   almost 3 years ago

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