Rockar Land Rover Authorised Service Centre Car Repair Garage in London

Reviews

1. Arvind Kumar (Daagur) ★☆☆☆☆

   MONEY GONE/PROBLEM STILL THERE .. ... REFUND if really are the people with commitments.. A place full very gentle, polite and sophisticated people. They will fleece of your money with 0 help and 0 technical abilities... Came to them with an issue.. 10 times back and forth, charged 4000/= with 0 result.. Not ready to refund either, have to take a legal route! 1-Went t o them 2-They promised to resolve 3-Sent an estimations to resolve 4-Paid them the money/ they fixed car home..next day the issue is still there 5-repetion of the above 5 times... MONEY GONE/PROBLEM STILL THERE very polite, communicative and courteous Mr Nick Lonergan .. .. Very persistent to remove the issue .. Organised Professional Expensive on price CLEAR COMMUNICATIONS - 1-Diagnosis scheduled 2-Diagnosis starts 3-Sent with steps 4-Sent the outcome with cost involved 5-You decide what you want done and Approve 6-Parts ordered 7-waiting .. 8-fixed, looks fixed bit expensive but ok 9-little bruise to the car while repair 10-WAITING FOR THE SCRATCH FIX 11-Scratch fixed 12-Original problem is still there 13-They called the car back 14-Thank you Nick Lonergan for the assurance that it will be sorted. 15-Lets see how it goes ...(3rd Aug) 16-not resolved m, car is back (29 Aug)

   1 year ago
2. Saf ★★★★☆

   Went there for a recall on my car, and they completed the work on the same day. Car was cleaned and staff were friendly. Only thing I didnt like was the layout of the entrance, as no one meets you, you walk in but no one to greet you, so I didnt know who to report to, there was staff behind a glass wall/ door, other customers sitting in the reception/ waiting area, then someone comes out to you.

   1 year ago
3. mahmoud azadegan ★☆☆☆☆

   I bought the land lover velar from this branch last year. It make noise when I press the brake. They said they can not do anything regards this noise while I’m still in my warranty. They said I have to pay for changing brake pad but the noise will come back again. The other land lover change brake pad free for me as was in warranty but still there is noise. I done test drive for other velar which didn’t have that noise. I will do Legal action as my car is still under warranty and they don’t do anything. I’m not happy with this noise and strongly advise not to buy velar specifically from this branch as they don’t cover anything

   almost 3 years ago

1. Lilly Singh ★★★★★

   I have been using Rocker Land Rover Service Centre for two years and cannot praise my experience with this Service Centre enough. Best Land Rover Service Centre in London in my opinion. Chris in the service department is excellent. He is extremely professional, courteous and a real asset and gentleman. Recently, my central locking failed and even though they were fully booked for 2 weeks, he managed to fit the car in for an urgent repair and also get an oil issue checked. Over the years, I have had my DPF replaced, throttle body replaced, suspension arms done, full annual services all at very reasonable rates. I wouldn’t trust my car with anyone else.

   almost 3 years ago
2. Jamie McLeish ★★★★★

   Great service and friendly staff. Booked into repair a engine light issue and was fixed within 24 hours. Great communication and cheery staff working there. Thanks.

   almost 3 years ago
3. tariq haque ★☆☆☆☆

   Unit C Twelvetrees Crescent E3 3JG. I had a service booked for 8am. I got there at 8am the gates were not opened. After 20 minutes it finally opened. However, I could not drive in due to the forecourt had stationary cars parked there at the entrance. I then went to customer service desk at 8:30am and spoke to the person who just walked into reception and told me that it will take another 20 minutes to clear the cars. The person didn’t bother to explain why there has been such a long delay and didn’t even apologise. I left after that. I will never book my service there again. Wasted my time and effort. I have made an official complaint to Jaguar and I will take it to Twitter if I do not hear anything back.

   almost 3 years ago

1. Ramcy Castro ★☆☆☆☆

   I booked my car for service 25/05/21 due to a noise coming from underneath the car. They told me that wield from the Heath shield is gone so they had to wield it again.28/05/21 they return my car they said it’s fixed Same day 28/05/21 I drove my car to work, on the middle of my driving the check engine light turned on. Unfortunately it’s late and it’s long weekend due to bank holiday so I can’t reach anyone from the garage. 30/05/21 I called the roadside assistance because Im bit worried. The roadside assistance told me that the hose from adblue is not connected and it’s leaking adblue. The roadside technician is told me to return it back to auto centre. That week after bank holiday I was trying to book but they told me that they are fully book. They booked me 08/06/21,I told them that my the technician told me that I have to return my car to them and also the noise from underneath the car is making noise again. They returned the car to me yesterday 10/06/21 they said DEF is working properly because as per roadside technician I have to return the car to the garage because it’s not working properly. As per the noise I think they did not even bother to check, because they told me that they coulnd find any and just return it if it make noise again. Today the 11/06/21 I start my car as I’m going home coming from nights I noticed the noise is still there. It’s so disappointing that with those given days to rectify the fault,the end up result is same thing nothing is fix. The hussle that they cost me it’s not acceptable. Now I don’t know if I going to bring back my car to them, as I know that they are cowboy. Avoid, avoid,avoid.

   almost 5 years ago
2. Imran Hussain ★☆☆☆☆

   My dashboard sign read DPF full please take to dealer, having booked it with Rockar a Jaquar Land Rover Authrised Service Centre (living up to that name ) they refused to do any other work to my car but just the campaign recalls that was listed. Their excuse to not doing any work on the vehicle was due to it being in a major front end repair. How they come to that conclusion is beyond me. Taking it to an Land Rover Specialist you would expect them to tackle any issues should it be covered under warranty or not. Not Rockar, apparently due to the front damage they refused to touch the vehicle as it was a potential fire hazard, See invoice attached. If your looking for a basic service, campaign recall or a free car wash then you are safe, anything else, look else where. Mr John Cole refereed him self as THE BOSS and when his away from the service Centre no cars go in to the workshop, as i have discovered as my car was dropped off on Tuesday, two calls where made to me on Wednesday and one on Thursday that my parts have arrived and the car was picked up on Friday when i said if it is not done by end of play Friday ill be collecting my vehicle and not to touch my car any longer. Warranty jobs are easy money, as i have discovered when working in a dealership myself. If my vehicle was that much of an issue with a major front damage as you say THE BOSS, why touch my vehicle in the first place. Complete JOKE Ps had it fixed at Grange at Hainault, they found the fault it was a loose connection from the intake valve, wire was loose on the connection point. :) smiling vehicle drives like a dream

   more 7 years ago
3. Yomi ★☆☆☆☆

   Awful!! Awful!! Awful!! Absolute poor service, created more damage to my vehicle and awful customer relations! I would give them zero stars if possible. They misdiagnosed a fault on my L405 Range Rover and told me my car would be returned within 3 days. They held onto my for 2 weeks; whilst giving shoddy excuses for delay without even having the decency to arrange a courtesy vehicle and only to return my vehicle with a cracked screen (27cm long crack! - ive attached pictures in the review but not sure if you can see them ) which they claimed was caused due to a small chip on the screen (which was false) that expanded due to heat and them raising the vehicle on the ramp several times. To top it all off, my car still has the same problem which they claimed to have repaired and charged for not to mention the damaged windscreen!. Now i have to give the vehicle to an actual Range Rover dealership to get it seen to and had to arrange for my insurance to replace my windscreen. ABSOLUTE COWBOYS & A PAIN TO DEAL WITH. Trust me avoid these guys at all costs, don't make the same mistake i made, just look for another service centre or better go direct to Land Rover and spend that little bit extra for peace of mind. or Go to Harwoods which isnt far from them.

   more 9 years ago

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