Sterling Private Clinic Dentist in Southall

Reviews

1. Natalie Khan ★☆☆☆☆

   If I could give 0 stars I would. Starting first, the lack of communication. Inaccurate details given, changing of dates without actually being phoned to confirm the changes. Secondly, rude male receptionist, no understanding, no comparison and overall rude and obviously had no clue about customer services. On my first visit, after the cancelation of my first (which I was not updated prior, only advised of changes when I happened to call), I arrived on time as soon as they opened and as per the appointment time given. Door was locked so I continue to knock on the door for 5 miniyes minutes. Whenthe door was finally opened, I was told to wait outsidw. I then said my appointment was booked for 5 minutes prior. She then said, we are having a meeting and told me to wait in the nasty looking reception area which I did. I could hear lots of noise upstairs where all the staff were, and realised that they were actually celebrating someones birthday. I had to wait a further 10 minutes and was told to calm down when I inquired how much longer it would take. The male receptionist was dismissive and rude. On being seen eventually, I was told it was a consultation and not the actual procedure (something I was not made aware of prior) which annoyed me as I then had to book off more time from work. After being given a new date for the procedure, I asked what was required on the day. I was told I would need someone to collect me as I would be under anesthetic, so I arranged this. There was no email or text follow up to confirm anything just a slip of paper that I was handed, no one pointed out any information on the slip that may have come in useful. On the day of the procedure, my husband dropped me off an went to work. I had arranged for a friend to collect me. On going to reception, I was then told I could not proceed without someone waiting for me in the reception area. I explained that I was not told this before and had been told as long as someone could collect me, it would be fine. The same rude receptionist just raised his eyebrows and told me it was not his problem. I was fuming at this point. Luckily my husband was not too far away and came back and had to go back to work late which annoyed me, as he had an important meeting to attend. On then finally going in to be anesthetized, everying went wrong. I explained I have tendency to pass out with needles, rather than consider that,they decided to continue trying to train someone who obviously had no experience, stick the needle in my arm. The strap was so tight my arm was bulging on both sides and the trainee nurse kept messing up the injection. I'm screaming at this point for them to get off me. They carried on. It was only when I almost passed out that the whole crappy situation was stopped. I have blood tests and injections every few months being an ex Cancer patient, so I really was not overreacting, I had juts never experienced anything like it. Never had the work done. They referred me back to the hospital. Trying to then get a refund for the procedure also took Emails and 6 phone calls.... never, ever again!

   almost 7 months ago
2. Shilpa Mawar ★★★★★

   Jawaria is the best dental hygienist I have ever come across, she makes me feel comfortable and considering I dread going to the dentist I actually look forward to my hygienist appointments because of her. She is so informative and makes the process seamless. She has helped me get my teeth to a much better place with her advice and guidance. Not only is she great at what she does as a profession she is genuinely a warm and kind person who cares and makes the whole experience a lot nicer than what most people would anticipate.

   almost 8 months ago
3. Esha Sharma ★☆☆☆☆

   Would not ever come here again and feel deeply saddened by my experience, Dr. M. Navaratnaja’s manner was cold, detached, and dismissive. I came in already anxious, and his scare-mongering attitude only made it worse. He said he could take the tooth out but warned of nerve damage without explaining options or how close the tooth was to the nerve. He acted as if I was wasting his time — completely unprofessional and desensitised to providing patients with clear explanations or reassurance. I left feeling dismissed, frightened, and deeply disappointed. He was also condescending and clearly doesn’t value NHS patients compared to private.

   almost 9 months ago

1. Michaela Piggin ★★★★★

   I was sent here to have a really painful wisdom tooth removed and the women that did the removal were amazing. They were very well coordinated and it relaxed me seeing how professional and calm they were. I felt very little pain and they even let me keep my tooth when I asked! A couple months later and I’ve healed very well and had no issues. Thank you to the team at Sage Dental! ☺️

   almost 10 months ago
2. UM World21 ★☆☆☆☆

   This is worst dentist practice I did my teeth filing I spent over £300 and I still suffer from pain , I don’t know how these guys got their license, I think this dental practice needs to be check their are unqualified dentists who are there to make money and damage people teeth , I will complain to higher authorities I been chasing them to give me appointment to review my teeth , they got their money and now they don’t care.

   almost 3 years ago
3. Iwona Christina ★★★★★

   Everything was great! I came to see Dentist as I needed some cosmetic work to be done. Dr Mandeep has seen me , she was very patience and informative. I am superb scared but the whole procedure went well. Both Dr Birah and nurse Simran were very gentle and professional ! The Clinic is very clean and organised, and I would recommend it to everyone!

   almost 4 years ago

1. Mahmod Alossta ★★★★★

   Today was my second appointment for Hygiene. I received very professional service from very experienced persons ( the dentist Hayley and the nurse Zainah).This is the best hygiene I have ever done.Thank you also for the receptionists Bal/Stella for their kind assistance.

   almost 5 years ago
2. Harry Harry ★☆☆☆☆

   I took my referral form and got appointment same day. Parking provided. Once I entered, It was clean and the receptionist was very kind and polite. I thought I entered heaven. . An African lady came to get me, and it just seemed a little cold once I entered room. Treatment started, air blast or whatever it is called, and it was the most painful clean I have ever had. Forget entering heaven, I entered the slaughter house once inside the room. The African lady cleaned so hard that I think she has made a hole in my gum. It has been sensitive for several days now. I even stopped her once and put my hand up and she said what's up, stopped for few seconds and continued. I wish I had waited and seen the other people that work here and have good reviews. Overall, painful experience, I gave 1 star because I got my teeth cleaned, but generally very odd environment, especially when paying for private treatment. The same treatmemt I could have got from next door, Whitehouse dentist. I only went here because I had a little stain on front teeth. Good luck if you encounter same problem, or maybe this is how you should feel during a clean?

   more 6 years ago

FAQs