Kingston Hospital Kingston upon Thames

Reviews

1. Jason ★★★★★

   G’day NHS Individuals & Team I’d like to say ( albeit belatedly ) the most heady hearty & biggest thanks to you all as individuals & as a Team for extending the life of such a precious family member , your professionalism compassion & kindness gave our family opportunity to further celebrate her life & could not have happened without the hard vocational work of you all . I was soooo fortunate to spend some time during the last evening with our loved one & I’d like you to know that she was a little bit tired still warmly smiling & watched her gently fall asleep in a nice comfy chair . I never knew that she’d not wake up & that because of you all caring so much for her , her relaxed smile & gentle peaceful composure , I’m convinced there couldn’t be a nicer way to watch someone sleep so contentedly . I can feel an occasional tear in my eyes as I write this note of thanks to you , there not so much tears of sadness as tears that sometimes come through happiness at this time the life that’s been lived . Thanks for reading through Regards Jason ( Check out books by brain surgeon Dr Eban Alexander ‘proof of heaven’ & ‘a map of heaven’ Whose credibility is rather high & perhaps consider the contents of his experience which further re-enforces my belief that passing away is perhaps not the end , maybe a new beginning )

   almost 6 months ago
2. Brenda Chapman ★★★★★

   I had been taking in by ambulance in such pain to the emergency department on Thursday a fantastic hospital) Marvellous doctors -many tests were Carried out - my treatment was 100% so I was seen yesterday AS A emergency patient in the ENDOSCOPY Department- it was excellent!!! ( I was so nervous ) when I arrived but they really looked after me - the. Nurseling team were great The doctors who carried out the procedure was fantastic very calm - and did take great care of me - put me at ease while I underwent biopsies - The department looked very new an very modern and spotless-A friendly environment- I do have to go back But happy to do so - NHS Kingston - I want to say thank you so much to you all Brenda

   almost 6 months ago
3. David Paton ★★★★★

   I attended the Day Unit at Kingston Hospital at the end of last month for extensive oral surgery. I found the nurses, especially Kim, to be kind and compassionate. The surgeon, anaesthetist and the whole team were brilliant. I am exceptionally grateful. Thank you. David Paton

   almost 7 months ago

1. Mileni Bender ★★★★★

   This is the way I found to say thank you so much to the pediatrics team in the emergency! Every single person from the moment we walked in the department was absolutely amazing! The receptionist, nurses, doctors, all so respectful, empathetic and caring! This was the best experience I have ever had within the NHS and if I could I would write this down everywhere because this team deserves a huge congratulations. Thank you! I wish the entire NHS was made of great people like you!

   almost 8 months ago
2. Benasa Arul ★★★★☆

   One of the better NHS hospitals, definitely beats St Heliers. Staff are pleasant but the A&E waiting time could be improved. Finding parking can be a bit of a nightmare, especially during peak time. Make sure you come well in advance if you are driving.

   almost 10 months ago
3. Lakshmi Suresh ★★☆☆☆

   I'm not surprised to see the numerous bad reviews about A&E as I just had a bad experience yesterday. I was taken to this hospital in an ambulance service late night because of pulse reaching 195. After reaching there, I was asked to wait amidst the so many people who were in the waiting area to be assessed. I was not given any regard at all even in spite of telling I had chest pain, pressure on my left and shivering. They took some blood test and ECG and never told me what it was. They left me waiting for 10 hours and gave me a paracetamol. No explanation was given about my test results or what had happened to me. It's depressing to wait for so long with so much uncertainty especially when you are going through physical and/or emotional pain. The best part was when the A&E doctor and one nurse saw me crying badly, did not give even the slightest care and happily went to check a patient who just came in. Never in my life have I seen healthcare workers with such less empathy and humanity. I understand it could be difficult with so many emergency cases popping in , but I feel when the noble job is done with a little bit of empathy and passion for the job, it would be a wonderful healing place for the patients. I am not completely healed yet, but I'm scared to go there again.

   almost 3 years ago

1. Daryl ★★★★★

   The fracture clinic has been great. My wait times were very short, everyone was friendly and professional. I was passed around a couple of different areas - fractures, x-ray, back to fractures but the directions were clear and I was never left wondering what was happening. All good.

   almost 3 years ago
2. E J ★★★★★

   Fantastic hospital. Had an appointment with dermatology this morning - the whole process was very smooth (an online system to book, text updates), which kept things simple and easy to follow. I got lost a couple of times in the building - but reception teams were helpful with directions. I saw the dermatology nurse who was very thorough (yet efficient), knowledgable and had a really nice/caring approach (and all was running on time). Very grateful.

   almost 3 years ago
3. Collector of Countries ★★★★★

   I've really enjoyed my weekend stay in Kingston hospital. The staff are very nice and helpful, the food is not too bad as well. The morphine is amazing (Especially on the IV). I'd break my collarbone again to enjoy the luxury treatment. Thanks again NHS :)

   almost 3 years ago

1. Anne Ranasinghe ★☆☆☆☆

   The Boots pharmacy at Kingston Hospital is the worst ever! Today I queued to hand in my prescription for one single medicine. I was given a number for collection and told to wait in the waiting area and watch the screen until my number was called up. The average waiting time on the screen was noted as being 20 minutes. 50 minutes later my number was shown as "In progress" whereas numbers issued after mine were "ready for collection". By this time, a huge winding single queue had formed composed of people handing in their prescriptions as well as those collecting their medicines. There was only one single person serving. When I went to the front of the queue to complain that I had waited too long, I was asked to join the queue. By this time I had been waiting for one whole hour after handing in my prescription. Other people were complaining too. It was ridiculous that only one member of staff was serving. Only when I persisted with my complaint in front of others in the queue, the staff member who was the only one serving miraculously brought 2 other staff members to the front to serve. Within 3 minutes, the queue shrunk to one third of its original length. I don't understand why the staff at this pharmacy are so incompetent that they do not have the sense to have 2 separate queues - one for handing in prescriptions and another for collection of medicines. Why are staff hiding at the back when there is clearly a queue winding down the corridors of the Hospital blocking operating theatre beds from being wheeled past. Boots need to train their hospital pharmacy staff in customer service and care and common sense.

   almost 3 years ago

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