Loughton Dentist, High Road Essex - Tooth Club Loughton

Reviews

1. chanel blenman ★☆☆☆☆

   Booked in for a free Invisalign consultation. I was contacted to reschedule with no explanation 50 minutes before my appointment. Went into the store as I saw it whilst already travelling, was told to wait 30 minutes then up to an hour so I rescheduled for a telephone appointment at 12pm the same day. Never received a phone call at the scheduled time... avoid if you want professional service. This is my first experience with them, and it has not been professional or encouraging. Truly shocking when you're willing to spend money with the company.

   almost 6 months ago
2. Closet Kicks ★☆☆☆☆

   Advertise free consultation but charged me £200 all together. Needed a filling, they couldn’t (or didn’t want to) do it, so they advised to do a root canal or extract. Went to another dentist a week later who did the filling and said the tooth and nerve was healthy. Almost lost a tooth due to their poor advice. If you need dental work, I’d stay away. As they mentioned to me while I was there, they are a cosmetic dentistry brand. Edit after companies response: I would not reply but the facts in the response are false and painting a false image of what happened. No follow up was discussed or booked. No money was returned as claimed. There was no need for any aligners, this wasn’t even something that was discussed, the tooth was not decayed, as the next dentist was able to do the simple filling the week after. I had a bad experience, but the lies in the reply further solidifies the type of establishment it is.

   almost 7 months ago
3. Laura Mackie ★☆☆☆☆

   Unfortunately, my experience at The Tooth Club in Loughton has been disappointing from start to finish. Communication has been a constant problem. The reception/booking team is a call centre based abroad, making it difficult to speak to someone directly, and this has led to several administrative errors. I originally enquired about cosmetic bonding, but was incorrectly quoted for a completely different service. Only after signing the financial agreement — and being encouraged to waive the cooling-off period — was I told in the waiver that chipping was likely and that there was an optional monthly maintenance fee. This felt far from transparent. On the day of my appointment, I waited over 20 minutes in reception with nobody there. I was later asked to come in and collect my moulds, only to be told they weren’t ready — despite receiving a text reminder to “not forget” to collect them. To add to this, I was even given the wrong whitening solution, despite raising concerns about sensitivity during my consultation. The bonding treatment itself has also been disappointing. Flossing has become extremely difficult since the procedure, and overall I have not been impressed with the quality of the work or the standards during my visits. A free cleaning was offered, but I declined, as it felt like my concerns were being dismissed rather than taken seriously. When I requested to visit another sister branch in the hope of a better experience, I was flatly refused and told the warranty small print prevented this. Debbie (who I assume is the regional manager) was particularly dismissive, insisting all my concerns had already been “addressed” while informing me I’d been booked in for a follow-up appointment — without even providing a time. She did not seek to speak to me and showed no interest. She repeatedly insisted it was vital for me to see the same dentist. I therefore was shocked when I walked into my appointment to see a different dentist, who could offer no explanation. Management seem to make up their rules as they go along. Update: The number below is not to speak to management (they have my number and are aware of my complaint) it is in fact to a call centre in South Africa. Overall, I’ve found the service disorganised, dismissive, and lacking in both transparency and professionalism. I would not recommend The Tooth Club in Loughton.

   almost 9 months ago

1. Jack ★★★★★

   The staff at Tooth Club Loughton were incredibly informative and supportive throughout my treatment. I had an implant and composite bonding, and the dentists were always transparent about the process. We worked together to achieve the look I wanted, which made me feel really involved in the decisions. My Invisalign treatment took a little longer than expected (which I understand is quite normal). The rest of the work was carried out efficiently, I’m really pleased with the results. The admin team were also fantastic, always helpful and making sure I never missed an appointment. Thank you all!

   almost 10 months ago
2. Vinay Thakkar ★★★★★

   Thank you so much for my Vaneers treatment. I love them! A massive Thank you to Ahtiqa, Dailson, Gail and Kunal for all your help along the way! They all looked after me big time! Would 100% recommend Tooth Club Loughton.

   almost 3 years ago
3. Kirsten Webb ★★★★★

   Love my bonding so much! My dentist was incredible and made me feel so comfortable. I’m not longer scared of the dentist and that’s huge for me! So happy with my new fresh teeth! Thank you!! X

   almost 3 years ago

1. Hannah Paice ★★★★★

   I had my teeth whitened and restored with composites. I couldn’t recommend tooth club enough. The service and results are amazing! Wouldn’t go anywhere else!! My experience was perfect from start to finish. Atika recommend what would be best for my concerns and was very professional, Sepi my Dentist was very experienced, very reassuring.

   almost 3 years ago
2. Amy Darby ★☆☆☆☆

   * DO NOT GET YOUR TEETH WHITENING HERE* very rude and have no customer service skills at all. I asked how I complain & the manager gave me a fake email address Would definitely not recommend complete waste of money. I wanted teeth whitening and paid £230 i was originally quoted £199 I used this for 2 weeks & no change at all not to mention it is extremely painful my teeth look exactly the same so much so I’ve cancelled to have my composites replaced as there is no need, after 3 days of virtually having to beg for a refund only on the money I spent for the composites to be replaced they tried to say I paid less then I actually did it wasn’t until I had the receipt they realised as they won’t refund me the money for the ‘whitening’ even though they didn’t actually whiten my teeth, I was told I would have to wait 7 days! I work in finance it does not take this long when questioned the manager was very rude and unprofessional about the situation, and said it’s a refund they have to send money to your account followed by a huge sigh, then gave me a fake email address to send a complaint too this was very sarcastic and very Unhelpful all in all I have spent £630 complete waste of time & money To your reply I am a customer I came in on Saturday (Loughton branch) and I’ve spent £630 with you I have the receipt and filled my refund request form see attached receipt clearly showing the branches address I spoke to the manager yesterday and actaully have the call on record do you want me to attach this?

   almost 3 years ago
3. Rosie Wilson ★★★★★

   Beautiful layout and design of the practice, all staff have been very accommodating during my composite bonding experience. Was able to complete my treatment within two months, so impressed how smooth the process has been. Couldn’t recommend Tooth Club Loughton enough, thank you for giving me my dream smile! Xx

   almost 3 years ago

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