I bought a package of four treatments and wasn’t told that they expire after 12 months. I’ve been having treatments every 4-6 months for several years, so they know I don’t fit four in during a 12 month period. They confirmed I could have the final treatment after the expiry date was made known to me, and then failed to honour this, refusing to do the treatment. I have lost a treatment and after being a loyal customer for about seven years, I’m finding a new clinic. Atrocious treatment of former loyal customer.
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Reviews
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Amy Smith ★☆☆☆☆
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Melanie Christof ★☆☆☆☆
I was supposed to receive a laser hair removal and prepaid +£600 for the course of treatment. The clinic cancelled my appointment twice the night before, I still have not had a hair removal and they are holding my money of £600 for over a month now and are unresponsive to any calls, emails, etc. Worst experience and customer service ever and would strongly advise anyone not to go to this clinic.
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Monaaf Razaq (Lati) ★★★★★
I had laser treatment on my cheeks and neck area which is quite sensitive area especially being male with coarse hair and It was Lucy from Leeds clinic, she did the treatment area. It was really fab experience and by far the best session iv ever had, she was friendly, hospitable and perfectionist, she did the treatment area with ease and minimum discomfort despite it being sensitive area. Lucy was brilliant and would definitely ask for my next session to be with her. Just wanted to personally thank Lucy for the session I had it was outstanding service she provided...
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r KM ★☆☆☆☆
In April I had a consultation with a nurse who was absolutely lovely however, she said she has only been doing the job for 6 months. I expected someone who was highly qualified to be advising me on my skin treatment not someone who has just started learning about skin! She recommended a skin peel but due to knowing people in the industry, I knew that it is risky. I asked for the side effects and she stated the normal ones and said she she could do it for me. When I questioned her even more, I told her that I'm a skin type 4 and said I think it can damage my skin. She then researched and confirmed that it could cause hyperpigmentation. The nurse then found out that she won't be able to do it due to the risk and a doctor would have to do it. If I was a customer who didn't know anything about it, I would have booked in with her straight away thinking that there were no risks! You SHOULD not be putting a person into consultation appointments after 6 months!!!! The nurse was lovely, it was not her fault. The management team are to blame. I am still owed my £50 deposit. I expected a professional clinic not a back street market shop.
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Elli ★★★★★
Been going there over the past year for facial hair removal and from start to finish I’ve been made to feel comfortable and taken care of everytime. The treatment worked a wonder and I feel so much more confident now and there was no issues with any side effects or the appointments as the staff were very friendly and careful to ease any anxiety or worries I had. I would very much recommend this place!
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Judith Sanders ★★★★★
Arrived early and seen early. All staff pleasant and professional. The dermatologist was able to offer laser treatment for a haemangioma as I had hoped. The treatment was delivered at the initial appointment as the lesion was small meaning I didn't have to attend a second consultation. Very pleased with the service provided.
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Miranda Stead ★★★★★
Very happy with the all the treatments I have received at this clinic. I had a treatment with Andrea again today and I have always found her to be extremely professional and punctual. I have also found the rooms to be spotlessly clean. I have recommended it to various friends who also attend
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James Wilson ★★★★★
Good experiences of Sk:n Leeds Street Lane. I’ve tried services elsewhere but keep coming back to Street Lane. It’s convenient for me, but the service is good. Currently seeing Andrea. She’s excellent. Always very professional but also friendly too, which really matters to me. I’d always felt a bit uncomfortable using some services as a guy, but Andrea has always made me feel at ease which I’m grateful for. No issues with appointment booking and happy with results
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Phoenix ★★★★★
Been to SKN clinic where Andrea has treated me with various laser treatments (for numerous areas)… Excellent duty of care & very professional. Felt cared for throughout and she ensured she had done everything correctly & that I was happy with the result. She has treated me before and to be honest, is very experienced with what she does, so you feel in good hands. Very happy indeed.
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FAQs
What is the address of sk:n Leeds Street Lane?
sk:n Leeds Street Lane is located at 14 King St, Leeds LS1 2HL, UK
What is the phone number of sk:n Leeds Street Lane?
You can contact sk:n Leeds Street Lane at +44 113 468 8988
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