Steve and Anna were great from the beginning. Steve was always prompt in responding to any queries and went out if his way through the whole process. Highly recommend these guys!! Keep up the great work
Highly recommended, Steve took care of all our needs. Professional service and will go that extra mile.
Steve and Anna they go beyond customer expectations. Very helpful. I highly recommend them.
Sheve and Anna are very professional and friendly. One of the best agency I came across. I'll definitely recommend them.
Unprofessional read your letting agreement make sure you have someone watching your back so you know your rights.
We have been with lettings lounge now for over 3 years & I cannot recommend them enough. Both owners are absolutely lovely and have always gone above and beyond for us. I know if I have any problems all I need to do is give them a call. Our lettings process was really simple and was done quickly, I cannot thank them for giving us the chance we needed. So yes, simply amazing! & THANK YOU!
The Lettings Lounge is my first estate agency that I’ve chosen to cooperate with and, unfortunately, the worst customer service yet. So, I contacted one of the owners, Anna, regarding to the property I’ve seen on zoopla.co.uk and agreed with the viewing date the same week, I’ve asked couple of questions about the location and was told there is another woman that has arranged viewing as well. Let me point out, that I was told there is no rush in deciding as she will give me a week after I see the property! So, I call her the next day asking if there is possible to change the appointment time and was told al of a sudden that I will have to make a choice straight after viewing. Ok, that was not what I was told in first place but let’s move on. I’ve attended the appointment with my boyfriend and while I was checking rooms he was asking questions which were important to us, there was no parking, so we were advised to leave our car at Tesco’s parking. When he was trying to explain the woman that is not safe as its quite on the other side of a flat and not visible at all Anna then advised to park the car next to other shopping centre parking in front of flat next to the main road. Now me and my boyfriend we are both familiar with the area and the problem is that every evening you can see cars racing, anyway we asked if she is sure about that as some parking restrictions might apply, but just received confused sight instead and no accurate answer. As I was told I have to decide straightaway I wanted to be honest and told her I can not really make a decision as I need more time to think, them all of sudden, Anna changed her mind again and told me she can wait until Monday (it was Friday so I had the whole weekend to consider this option).So I call Saturday leaving the message for them to contact me on Monday and for some reason do not feel I am going to get any answer. I call again on Monday morning, and Steve (the other owner) picks up the phone, telling me Anna is on her way to work, and, she did not think I will want this property, so she probably just gave it to another woman, on top of that, he dares to tell me my boyfriend was rude when asking about the property. I am sorry, but the woman didn’t even have an answer, now that is very unprofessional. Even though, I told her I would like to keep contact with the Lettings Lounge estate as I am still going to be looking for a property, she did not call me back when Steve said she is on way to work and she will contact me in 10 minutes. What I also actually found rude was Steve asking about my personal life like why am I not moving in with my boyfriend then? Well why I did not ask why some of the advisors have a lack of a competence when it comes to answer some of the questions, she couldn’t answer what’s the possibility of getting measures or floor plan either. No information about approximate electricity prices as there was no gas either. So, I called once again in the evening-no one picked up the phone. I’ve sent the email-no one replied. The property is still advertised. After a couple days I’ve received a call again asking if I’m still interested into property - I gave them a third chance as I thought that just could’ve been a masive misunderatooding, I’ve dilled in forms, gave them all of my details and received a CONFIRMATION LETTER saying we can now proceed to agree on a moving in date. So I gave a notice to my landlord saying Im moving out (she is selling the property so timing is extremely important to both of us) started looking for house moving companies, booked days off for alternative week for moving as well, and Anna ignores me again!!! I called her all week, left her voice messages asking to contact me, until I finally reach her after 10 days. Anna didn’t comment the situation just said she is going to call me back. So she calls me and says I AM NOT GETTING IT!!! Time wasters-better chose some serious agency companies that have more experience and knowledge in estate and are professionally trained to provide exceptional customer service in a friendly manner.
The Lettings Lounge (UK) Ltd is located at 23 Coleshill Rd, Ward End, Birmingham B36 8DT, UK
You can contact The Lettings Lounge (UK) Ltd at +44 121 783 0501
You can find directions to The Lettings Lounge (UK) Ltd by following this map link