Malmin Orthodontics

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Reviews

1. Ishrat Ahmad ★★★★★

   I had my teeth clean done by Azba in November, she was amazing in listening to concerns and was patient while giving me time to endure the discomfort during cleaning around my swollen gum. I was very happy with her work and planning to go back in 3 months time. The clinic is clean and staff seems to be helpful in answering queries. I have a plan for invisaligners, and Devoli, the manager, took much time to explain the possible journeys that i might consider before the treatment, this was really helpful. I am planning to go back for a dental checkup soon before the treatment. I am not sure yet about how the invisaligners treatment would be, but definitely recommend for the hygiene.

   almost 2 months ago
2. Sala Idrissa ★★★★★

   I had my teeth-cleaning appointment with Azba today and she was fantastic. She gave me really helpful advice on how to keep my braces clean and made the whole experience comfortable. I’ve been coming to Malmin Orthodontic for over a year now, and their professionalism and quality of care are always outstanding. Highly recommend!

   almost 2 months ago
3. Parv ★☆☆☆☆

   I’m not sure if it’s normal practice at this clinic to demand patients leave 5-star reviews, but that’s the impression I’ve been getting. I did leave a review a while back about our early experience with the management and the service when my children first started treatment, but I removed it last year when I updated my Google account. At my daughter’s appointment today, she was told her treatment was complete and that she could have her braces removed. She was given all the usual information about retainers, and everything seemed fine. However, my husband and daughter were then encouraged to leave a 5-star review on the spot, my husband did say he’ll do that once he gets home but was told it would be better if he does it there and then. As my husband doesn’t have a Google account, he was then told they could do it from home instead. As they were about to leave, my daughter was called back upstairs and shown a screen with her profile. On it were notes saying that her “mum left a bad review about management and reception” etc. She was then asked to have me remove it. She’s only 15, and she came home feeling really uncomfortable about the whole thing. I’m genuinely concerned that the level of care or treatment might be linked to whether families leave positive reviews. Reading other reviews, I can see that many patients have had similar experiences, which makes this even more worrying. Reviews are meant to reflect real experiences, good or bad, and patients should feel able to be honest. At no point did Malmin contact me directly about the concerns I raised or try to discuss them with me. If treatment decisions are being influenced by reviews, that would be a serious issue. If I have any reason to think my children’s care has been affected, I will take this further with the CQC and GDC. Malmin, you’re welcome to contact me directly about any concerns regarding my review. I would much prefer that these conversations happen with me rather than being brought up with children during their appointments.

   almost 2 months ago

1. S A (imola94) ★★★★★

   Nice surgery with very helpful and caring staff. I've been taking my son here for his braces and they have been very good throughout. Professional and friendly, explaining everything they do and find, always happy to answer any questions or concerns. I would recommend them.

   almost 2 months ago
2. Siobhan Obodai-Payne ★★★★★

   Such an incredible practice. All the staff my daughter encountered throughout her 16 months of treatment have been so friendly. Each appointment was explained well. Always seen on time - even early (which is great). Would highly recommend this practice.

   almost 3 months ago
3. Sheikh Ali ★★★★★

   Fabulous team. Feels welcomed and advanced communication to help understand the treatment. Went there for my daughter's braces and well-advanced information help my daughter to take the decision quickly. Also, after treatment, all advice helps her to understand the aches and discomfort for the first week. Brilliant service. Well deserved to receive a five-star rating.

   almost 2 years ago

1. Axmee ★★★★★

   Last week I went to go for a check up for braces and a few days later less than a week I was able to get braces, the service is very fast. I recommend going here the workers are nice, fast replies, and they make you feel welcome.

   almost 3 years ago
2. Zaid Khan ★★★★★

   Overall I would say that my experience with malmin has been great, the staff are polite, helpful and will always make sure that you are comfortable with your braces/ retainers. The appointments are almost always on time with a maximum 5 minutes wait. I would definitely recommend coming here if you would like straight teeth!

   almost 3 years ago
3. M Z B 909 ★★★★☆

   I feel that this has been a good experience from how my teeth were before and now has been great. The only problem I say is that when I do go for an appointment it seems like they are running late as I do come before the time of the appointment and I have to wait like 5 minutes. It isn't a problem with me but it's something to point out which I have noticed. Overall this is a good place to go for the treatment which your teeth need.

   almost 3 years ago

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