West Malling Dental

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Reviews

1. Natasha Fernandes ★★★★★

   I needed an urgent treatment for a cracked crown and was not sure what to expect as this is not my usual dentist. Mr Miller, the dentist , was kind, clearly very experienced , explained what was needed and provided a temporary solution which will allow me to eat normally. The procedure was quick and relatively painless. The dental nurse and receptionist were very caring and efficient. I will definitely be making this practice my permanent dental care clinic. Highly recommend!

   almost 2 months ago
2. Amy Brown ★★★★★

   my sister went to the dentist with infected gums and the service and staff were amazing. She suffered a lot of pain and they sorted her out. 5/5

   almost 3 months ago
3. Josh Richardson ★★☆☆☆

   Travelling and all of a sudden have bleeding gums, tooth aches, swelling and all so had to book an emergency visit here and was fair to say the dentist was really rude. He came across as if he didn’t see why I was there even though my mouth was filled with blood and rather than provide me with a thorough answer as to why, how and what to do in my next 2 weeks before getting home he basically just told me to brush like usual? Sorry? I’m bleeding constantly and he couldn’t tell me a thing? I’m sure other people are nicer there but was a horrid experience as a traveller especially compared to the service back home.

   almost 5 months ago

1. Steve L ★★★★★

   Was very impressed with West Malling dental! Had a cracked rear tooth they managed to get me in the very next day and George did an amazing job diagnosing and repaired the tooth in no time, I was in no pain at all, every step was explained to me clearly and the next day had zero side effects or issues. Tooth was as good as new! I can't praise or recommend West Malling Dental highly enough, thank you!

   almost 9 months ago
2. Cheryl Beadle ★★★★★

   First time at this dentist. Was in extreme pain and my regular dentist was closed. Visited on a Saturday morning. Was a little apprehensive as my own dentist is amazing and this was a new dentist . I was shown such kindness by all the staff . Mr Miller was awesome. So calm and kind with a twinkle in his eye. Sorted my problem after giving me all the options and explaining everything. I had total confidence in him . Dentists don’t scare me but if you are nervous he would be a perfect choice. Practice even phoned to check I was ok . Fantastic service

   almost 10 months ago
3. Greg “Greg” Bull ★★★★★

   Always a pleasant experience coming to this practice over the years. They can be relied on to sort out urgent problems as well as more complex work...my crowns are top notch and look and feel great. Ive also found the pricing to be very fair.

   almost 3 years ago

1. Natalie Green ★★★★★

   absolutely over the moon with my new veneers! i see george who re done my veneers as my old ones were very yellow and not the right fit. george has made me extremely happy and has re built my confidence and i am now happy to smile :) thank you george!

   almost 3 years ago
2. Howard Stanton ★☆☆☆☆

   Unprofessional. Poor Service. Unethical. I wasn’t going to do this but the dishonesty and front of this company has been remarkable. I was recently subjected to an aggressive enforcement of an non-existent cancellation policy from an alleged missed appointment from over 12 months prior. The company is short sighted and only focused on money. The story: I spent over £4,500.00 (four thousand five hundred pounds) with WM dental for Invisalign treatment early 2021. I hadn’t been in contact since my treatment ended late 2021 and I wanted to book a follow up appointment about my bite alignment. I rung WM dental early Dec-22 to book an appointment. I spoke to a receptionist who after asking my name refused to book the appointment until I paid a cancellation fee for a missed hygienist appointment in 2021. I had no recollection of missing an appointment so I said I would not be paying for something I do not remember. I asked why I wasn't made aware of it at the time but was met with no response. She eventually said she would speak to the dentist who agreed to see me without paying the cancellation fee. I brought the issue up with the dentist when I saw him and he said they can waive the fee if I re-book an appointment. Which I thought was reasonable and agreed to. When I met the hygienist for the appointment, as a courtesy, I apologised for the situation but made it clear I didn't remember missing anything. Not expecting to be challenged on it, I was confronted by the hygienist and her assistant now arguing that I still need to pay the cancellation fee. Stupidly, I entered into an exchange with them, and every argument I made such as, there needs to be a reasonable limitation period, where is the evidence I didn't cancel in advance etc. was met with an aggressive rebuttal. I even said I did not remember seeing a cancellation policy to which I was lied to said it was on their website (which it most definitely wasn't!). I explained to them that I had an agreement with the dentist and maintained I wasn’t paying it. Their tone and aggression was unwavering which stunned and quite frankly upset me. By this point I had lost it and knew I was not in a fit emotional state for the appointment to go ahead. I then declared I was leaving. With this, the fee then halved and then finally she offered to speak to the dentist but by that point I’d lost it and walked out. Truth is, I wouldn’t of given them 50p. It was not about the money it was about the principle. I went straight home and checked their website and there was no T&C’s on the fee section / anywhere on the website, including their generic appointment reminder emails they send out. Fast forward to 10/12/2022 and they have now added the message ‘Please note failure to attend appointments or short notice cancellations (within 24h) will incur a charge.’ Not once but twice on the fee page. Of course I never received an apology and their subsequent actions clearly prove they know they are in the wrong. To conclude, WM Dental offered a standard orthodontic service with extremely poor customer service. Good orthodontics are available in abundance, and likely to provide a much better service offering. I would implore others to look elsewhere.

   almost 3 years ago
3. Lorna ★★★★★

   I came to this practice to see Nikki the hygienist for a clean and for a Invisalign consultation with George. I was very happy with the service I received from both of them. I was happy that the hygienist was very gentle and also offered the Airflow with the clean. I went ahead with the Invisalign and I am very happy with the results. George was great and explained everything in detail thoroughly. I highly recommend this practice!

   almost 3 years ago

1. Lilia Murray ★☆☆☆☆

   I have decided to leave this review so other people won’t get into the money trap! This dentist all he cares it’s ONLY about money and never what a person needs! Came to fix my fixed retainer which I did ask if they competent to do (which I was told again repeat myself only money he interested at) then I’ve been advised to that might be better to have a removable one obviously the dentist decided to make more money as they are cost more! When I told I don’t need them if you can fix this one? If not, fine I’ll go elsewhere! Subsequently I’ve been told of course I’ll do it! And then he did, he broke my retainer and now I need to pay elsewhere for the whole thing which cost a lot! Now when I’ve asked for the solution I’ve been told that he told me that is impossible to fix, ok if it’s impossible why in earth did you say “ ok I’ll do it” if you incompetent to do so! Also to prove that is not just one off. A while ago my daughter had a tooth infection and The Same Doctor told us to remove the root (she was 16 that time) obviously that cost a bit of “good money! “We have decided to go elsewhere and get another opinion where I was told that in this age if it’s a first time infected better have antibiotics because if you remove the root in future you may loose your tooth and this is not recommended! I would definitely recommend to avoid this dentist as we did have only the bad experience in there!

   almost 3 years ago

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