Hollyns Health & Wellbeing - Clayton Medical Services in Bradford, Clayton

Reviews

1. Iain Newby (Spaceport7) ★☆☆☆☆

   Awful. They keep taking my medication away without notice, even my statins were stopped and said they needed to review but didn't even test my cholesterol levels. The appointment before about them getting to take my back medication away I've been prescribed for life, it was a nurse who made the appointment and was so eager to tell me I've been doing nothing to help myself with it !! even though I've re trained profession, changed my lifestyle, do daily exercises. Disgusting. This surgery is rotten !!! Came worst in Bradford in the recent T & A local paper review

   almost 10 months ago
2. Lola Lexi86 ★★★★★

   Never had a problem with the surgery. Quite easy to book in with the nurse for depo injection. Receptionist is helpful and any issues with repeat prescriptions are sorted out. It is very rare I have an issue with anything at the surgery

   1 year ago
3. mollie douglas ★☆☆☆☆

   I wasn’t able to speak to the doctors, about my infection since the operation so called 111. Had antibiotics to now having developed a secondary infection and again I couldn’t speak to the doctors so 111 was called they sent a message to my doctors so Me and my mum waited for the doctors to call back at 10 past 3 and they never did. Just spoken to the receptionist and the doctor apparently tried to call me this is not true I’ve checked my phone log and had it on loud. 111 have advised to make a formal complaint which is what will happen. I would never shame a doctors surgery or be aggressive over the phone but now having to deal with the stress of my care needs not being met is unacceptable especially when it’s a secondary infection. I feel I’m left with no choice but to make a formal complaint.

   1 year ago

1. hooch harris ★★★★★

   Received a text informing me I needed a medication review with a nurse. Telephoned the surgery and was number 3 in the queue (11.45) and was connected within 10 mins. Very helpful receptionist who managed to handle my request without problem. My appointment was booked for a month”s time however as this is not urgent I am happy. Credit where it is due. Thank you.

   1 year ago
2. Luke Ash ★☆☆☆☆

   Near impossible to get an appointment, unhelpful staff on the telephone. Given directions for booking appointments by Doctors that are then not followed up on. Looking for a new surgery

   almost 3 years ago
3. Ali Khan ★☆☆☆☆

   Had an appointment at the surgery pre-booked. Made me wait 40 mins to be seen by a doctor. Disgraceful wait time others also frustrated waiting to be seen. Terrible service, this surgery needs to make serious changes and can’t use COVID as an excuse anymore. Surprised they haven’t been struck off the amount of complaints they must be getting.

   almost 3 years ago

1. Zawar Khan ★☆☆☆☆

   Absolutely ridiculous customer service experience ever! I have been trying to get in touch with this team whiles recovering from Covid a few days ago. I have been at home/work and it seems like nobody is interested in picking up phones. What a disaster and a absolute waste of time. All I wanted was a sick note due to Covid but I honestly got 0 response from anyone and got told to wait numerous times on the phone.

   almost 3 years ago
2. Zal 77 ★☆☆☆☆

   Good luck with seeing a doctor with this surgery. You call at 8am only to be waiting in line for 40 minutes to be then told all the appointments are taken. The receptionists are nice and helpful, hence the 1 star, but there must be another way to see a doctor.

   almost 3 years ago
3. Lord Foddlewadd ★☆☆☆☆

   Genuinely believe this place is run by sadomasochists, they don’t care about people whatsoever, not the receptionists or the practise nurses, I would include the doctors but I can’t remember the last time I saw an actual doctor here. To book an appointment, you have to phone up at 8.00am, for an appointment the following week, and you can only successfully do this if you get through before 8.10am. Yes you have to get through within 10 minutes, otherwise it’s phone up again the next day. When you do get to see a practise nurse (or a doctor if one happens to be there) it’s a very quick 10 minute check over, after waiting nearly 15 minutes from your appointment time. If you have to keep returning because an ongoing problem isn’t getting any better you won’t be seeing the same “medical professional” every time you go, someone who is familiar with you and your illness but instead a different person every time. From what I can see there must be around 12 doctors offices in that surgery and the waiting room is never full or even close to it, plus the surgery is shared with people from Allerton, you would think it would be busier than the BRI but it never is and yet always acts like it is

   almost 4 years ago

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