Toolstation Ellesmere Port

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Reviews

1. Giblet Giblets ★★★★★

   Always a good experience. Easy to order, prices competitive and staff helpful.

   almost 5 months ago
2. Sam Lloyd ★★☆☆☆

   visited Toolstation recently and unfortunately had a poor experience. The woman working there (with ginger hair) came across as very grumpy and unhelpful. Instead of offering assistance, her attitude made the visit unpleasant. I think staff should be welcoming and approachable even just a smile can make a big difference. If she doesn’t enjoy working with customers, perhaps she’d be better suited somewhere else. Hopefully Toolstation can improve on customer service, as it really lets the store down when staff are unfriendly.

   almost 5 months ago
3. Mark Gordon ★★★★★

   Needed some contact adhesive and hinges, as luck would have it, I was passing and I stopped in store, thumbed through the massive catalogue and found what I needed, great stuff and as always reasonably priced.

   1 year ago

1. Rob Wylie ★★★★★

   Excellent service. I placed an order to collect on Xmas Eve eleven minutes before their closing time (which I didn't realise at the time). I was really keen to get the items so drove straight to the store after I checked the closing time. I arrived three minutes before their closing time. They had the order ready & I was able to collect it. Having experienced multiple incidents s so other trailers where staff lock doors 10 minutes before closing or refuse entry I was impressed. I was able to do the job I needed to do that evening so well done to the staff here.

   almost 2 years ago
2. joel walker ★★★★★

   Fantastic and helpful staff, helped me get exactly what I needed to solve my problem, large variety of stock.

   almost 3 years ago
3. damionmcardle ★☆☆☆☆

   Ment to open at 7 but doesn't. Still sitting outside at 7:20 and there's no sign of anyone. The phone line doesn't open till 9 as well

   almost 3 years ago

1. Richard Smith ★☆☆☆☆

   Used Toolstation a few times, but I recently ordered a few items from them, over £500 worth. Ordered online, plenty of stock available, got a confirmation e:mail confirming the order and a text confirming the order was ready to collect to then find out that they missed off the bigger part of the order due to no stock (they refunded it before I got to the store, no problem there) but in this day and age, with the inventory system available there isn't a good excuse to show stock online that isn't available (in fact I'm sure there is a law against it) and then not even tell you that the order couldn't be fulfilled. Not store staffs fault, but if you're ordering something important from Toolstation, maybe try Screwfix instead.

   almost 3 years ago
2. Rachel Binns ★★★★★

   The husband popped into the ellesmere port branch for bits and bobs,he never really comments on service , but Mike gave him such amazing service and his knowledge was fantastic that the husband came home and told me this.. WELL DONE Mike, like I say he never says when service has been great and yours truly was for him to comment

   almost 3 years ago
3. Susan Lord ★★★★★

   I have always had excellent service from staff at Ellesmere Port Toolstation but today was exceptional. Joe went above and beyond to help me find a drill part. He is both professional and friendly with a most welcoming smile on arrival. Many companies today do not provide such a high standard of service so you need to be congratulated on your choice of employees and acknowledge the commitment of Joe Thank you Joe , From Sue Prytz Lord

   almost 4 years ago

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