Elle's Hair & Well-Being Hair Salon in South Croydon

Reviews

1. Agnieszka Zielke ★★★☆☆

   (Edited) Paid in advance, turned up salon was closed. Message from the Hairdresser via text from a random number came 15 mins before appointment, by the time I was in the car (and hence did not see). What was frustrating and ultimately made me write a review in the first place was the fact the salon was impossible to contact when I arrived, despite trying a few times. I appreciate staff get be sick but if you request full payment in advance and require 48 hours for cancellation refunds, providing 15 mins notice for cancellation on your side is a bit rich, unless it were a true a emergency. They have refunded me when prompted and appreciate the complimentary treatment offer (though the fact its unspecified makes me think it would be thoroughly symbolic) so upped from 1 star to 3 but doesnt change the fact that I wont be coming back. If the tone of the response back was less passive aggressive and adversarial (make sure your multiple screen shots saved dont breach GDPR rules), I probably would have not bothered editing this message and have just deleted the prior review.

   almost 8 months ago
2. Nish K ★☆☆☆☆

   Exceptionally disappointed & do not recommend this highly unprofessional salon. Staff Here are exceptionally rude towards customers & have a very bad attitude. I had an appointment that had been pre-booked weeks prior Online for a Monday I had prepaid for the service as they insist upon this unlike more higher end establishments who do not insist on prepayment. Nevertheless I went ahead .It’s not the first time I’ve used their salon I have been a couple of times before as they were my backup salon. I turned up for my appointment & to my shock it was closed.I was there a little bit early. I hung around for my appointment time but no one showed up.I went online in an attempt to contact them as Google states they are in fact closed on Mondays,communication is impossible. You can’t get them by telephone email social media etc I’ve never known a “business” like this. I left messages on every platform I could,email Facebook Instagram etc enquiring as to their whereabouts & if anybody was going to be arriving for my appointment. Nobody turned up at the salon & Google stated Mondays their salon is closed yet they are booking appointments & taking money which they receive from customers.I made a complaint to Treatwell regarding this who contacted them I then got a call from one of the staff members with an extremely bad aggressive attitude & Highly unprofessional manner telling me that as I was a “no show” they would not be refunding my money. I told them that I had been there and nobody was there. She then told me she was currently at the salon not realising that I was a few moments away as I had needed to go and sit down as I was feeling very stressed ,when I stated I was coming back & I’d be there in a few seconds she backtracked telling me oh well,we actually left now! well this is rather strange..You’re running a business right ? I have photographic evidence timed and dated of me being outside and evidence of all my attempts to communicate & times. Whilst I was there another customer turned up same thing happened to them. Their appointment has been cancelled earlier on that morning. They were given a bunch of excuses and told that they couldn’t do the appointment apparently because the owner had got into a car crash & was being checked over well that was very funny as I’ve received the same excuse a few months prior when I had an appointment at the salon & had to wait over half an hr because she was late & that was the excuse then that seems to be her blanket excuse… perhaps a refresher driving course would help… The other customer was extremely upset as well. This is not the first time and no doubt will not be the last time this so-called business behaves in this manner letting down customers attempting to scam by taking money in advance on days that they are not open. The owner and staff are unable to take any accountability for any of their errors instead redirecting it upon the customer gaslighting and being condescending. This will explain why the salon is usually empty that’s when they are actually open when staff is there they spend most of the time outside smoking and gossiping about customers. I was going on holiday a few days later hence my appointment.I went to another salon where I received a much better service & more professional behaviour. I will never go back to this salon ever again and I do not recommend this salon to anyone it’s a basic 3star at best & seriously think that this “business”needs to be looked into regarding their conduct. The staff member(who should be fired)told me good luck getting a refund ,well thank you because Treatwell refunded me immediately as they have numerous complaints about your business from customers being let down by you.

   almost 9 months ago
3. Rosie Rose ★★★★★

   I'm usually not the biggest fan of going to the hairdresser but Elizabeth made it a fantastic experience. We thoroughly discussed what I wanted before she started and she checked in during to make sure it was all still how I wanted it and I loved the end result. It was a relaxed, friendly and comfortable atmosphere- will definitely be coming here again :)

   1 year ago

1. Jennifer Haggis ★★★★★

   Visited today for my daughter to have her first hair cut. Service was excellent and my daughter was treated like a princess. She smiled and laughed the whole way through and was treated to a mini photoshoot in front of the flower wall and some stickers. One very happy girl and mummy here now. Thank you!

   almost 3 years ago
2. Jo Fairhall ★★★★★

   Elle is wonderful. Such attention to detail, really explored with me the look I wanted and created it perfectly. I love my hair colour and cut, extremely good value for money. Ella is so sweet and friendly and I enjoyed my time there and shall certainly be returning!

   almost 3 years ago
3. Kelly Wessell ★★★★★

   Had my hair cut and coloured and my daughters hair cut done last month. Elle is lovely and was brilliant with my daughter, it was her first hair cut and she felt like a princess after! Elle talked me through my colour and my hair turned out just as I wanted! So much so I booked my next appointment there and then would highly recommend!

   almost 3 years ago

1. Francesca Espinosa Baster ★★★★★

   The best hairdresser around, I’m never going anywhere else again. Elizabeth is genuine and caring, she is knowledgable and takes time to listen to what you want doing and then comes up with a plan of action. The results speak for themselves and I get so many compliments. 10/10 across the board, really reasonably priced too!

   almost 3 years ago
2. Miss Hughes ★★★★★

   Had a total restyle. Ellie was fantastic and she put me at ease throughout . I love the results. The Salon was clean and well kept. I would definitely recommend and be going again. Thank-you Ellie.

   almost 3 years ago

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