The Zoo

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Reviews

1. Bradley Ryan-Mitcham ★★★★★

   Took my PC in because it wasn't turning on consistently. They were very open and transparent about what was wrong with my system, how they were going to fix it and what precautions to take when bringing it home. Top quality and honest people, would definitely recommend bringing your PC here if you need anything sorted.

   1 year ago
2. Mick Townsend ★★★★★

   Called Zoo computer repairs the other day very helpful explained the problem with my Dell laptop (kept going back to original built dat) Dropped into them in afternoon and was fixed by 2.00 the next day. Excellent service very professional will definitely use them again, and the cost matched their service cheers Mick

   1 year ago
3. Caroline Freeman ★★★★★

   Why did I not go straight to the Zoo (Num Lock Solutions) and save myself hours of frustration and panic over my laptop? The issue was quickly solved by Martin and for a very reasonable price too. Friendly, helpful advice and first class service. we've used them before and will use them again. Thank you to the crew at the Zoo.

   1 year ago

1. Chris Rogers ★★★★★

   Great honest service!! Took my wife's Kindle fire for a quote today for repair to a large crack in the screen, left it with them and had a call back within 2 hours saying it was not economical to replace the screen and would be cheaper to buy a new one (it was quite old). How refreshing it is to find honest people out there who don't rip you off. Service was first class and communication was excellent. Certainly would not hesitate to recommend. 5 * from me.

   1 year ago
2. Sandra Murdock ★★★★★

   First class service from start to finish..kept me informed of progress, excellent charges, know their stuff... highly recommended

   almost 3 years ago
3. Ruth Vant ★★★★★

   Took my extremely old desktop PC into Zoo, not expecting it to be repairable after it died while I was using it. Mike detected the problem, sourced a part & repaired it. He phoned to let me know it was running very slowly, which had been an issue for sometime. I asked him to investigate & he was able to fix that too. I now have a PC that runs quickly & smoothly, all for a very reasonable price. All my data has been saved. Delighted. Highly recommend. Very friendly, polite service.

   almost 3 years ago

1. stuart burrows ★☆☆☆☆

   8 weeks ago I took a Samsung with a cracked screen and a couple of amazon tablets which 1 needed a new screen and one needed a new charging port. 3 weeks later and not only have we not heard from the Zoo but they haven't even generated a quote yet. But Martin will call me back with a quote. He doesn't. So 3 days later im chasing a quote. Still no quote sorted. By week 4 they have a quote. £70 for the phone, £130 for the tablet with the broken screen and £60 for the tablet with the charging port. So we tell them to go ahead with the work worth doing and forget the tablet with the cracked screen. 2 weeks later still no work has been done. Oh and the quote was wrong. Like really wrong. But Martin will call back with an up to date quote. He never does. Speak to Mike who offers to do all the work at cost. £235. 2 weeks later they have finally fixed the phone and both tablets. But Martin now wants to charge around £300 and says he will refuse to give our items back if we don't pay in full and he has no idea about what Mike has agreed and he can't deal with customers like us right now and needs to go and sit out the back of the shop...... So after we refused to be bullied by Martin, Mike puts the work through at the agreed price of £235. AVOID THIS PLACE AT ALL COSTS. Martin will try and rip you off and hold your goods to ransom. ***EDIT*** 1 Week later and the back of the phone they repaired is falling off. Doesn't look like its been glued back on properly. So as well as awful service it seems they are unable to make actual repairs too. ***EDIT 2*** 05/10/20 Mike messages to say he will be speak to their specialist phone repairer about the poor work. As of today, 13/10/20, Mike is yet to bother offering any form of communication or offer a resolution to their incompetence. Will update further if they decide to get back to me.

   almost 5 years ago
2. Jamie Wilkes ★★★★★

   Fantastic experience, have built my own PC, which wouldn’t load up, took PC in and they looked at it for me right then and there! No waiting around or leave it with us for a week, they were straight on it. Everyone was very polite, knowledgable and helpful, They figured out the problem, and sorted within 2 days! And the price was reasonable too. Would definitely recommend to anyone!

   more 7 years ago

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