Yorkshire Accommodation Bureau Ltd Real Estate Agent in Rotherham

Reviews

1. jim ramsden ★☆☆☆☆

   i am the director of a property management co y,a,b are letting agents for one of the flats the fire assement recently done meant there were certain things i needed information on after a lengthy battle i got info on smoke alarms but main door onto communal stairway and one window still battling for the answers 2 very important items yet no information forthcomeing

   1 year ago
2. sulaiman adefowope ★☆☆☆☆

   This is the worst agency I have ever dealt with! They have absolutely no regard for tenants’ well-being and are solely focused on making money off hardworking people. I was supposed to move in on my agreed move-in date, but upon receiving the keys, I discovered the flat was in an appalling condition—specifically, the flooring was in terrible shape. I had no choice but to return the keys and reschedule my move-in date. The property was left in a completely unacceptable and indecent condition. Despite countless complaints, the agency repeatedly claimed they would “speak to the landlord,” but nothing was ever done. I had to cancel my work shifts three times just for the agency to come and inspect the flat. They only bothered to show up on the third attempt, promising the issues would be fixed—but that was yet another empty promise. It’s been over six weeks now, and I still haven’t received any communication about my deposit or a resolution. They now expect me to pay for a flat that wasn’t even properly maintained or repainted before I moved in! I’ve requested evidence, such as pictures of the flat, and they still refuse to cooperate.they. Had giving me a dead sofa tonhabe in my living room and I had requested not wanting it only to find out if have to pay £50 to get it out which was ridiculous This agency has caused me immense stress and trauma. I always paid my rent on time—well before the due date—and yet I’ve been treated with utter disrespect. The staff are incredibly rude, and Aneeka in particular promised to address my concerns but did absolutely nothing. This entire experience has been a nightmare, and I wouldn’t wish this on anyone. Avoid this agency at all costs!

   1 year ago
3. Anthony Blacker ★★★★★

   I have been with YAB for 3 1/2 years and have always found them to be nothing but very helpful at all times. When I have run into any problems they have been speedy to resolve them. The staff are very professional and always polite and willing to go that extra mile to help you. I amvery disappointed to be moving to a different agency. I wish all the best to all the staff at YAB.

   almost 2 years ago

1. Michael Buckley ★☆☆☆☆

   Useless as a letting agency. Been a tenant nearly 5 years and we’re getting nothing but broken promises and constant failure for them to comply to our requests when it comes to repairs. Got enforcement at RMBC involved and there still not complying. Added note 20/2/23: Due to us complaining about repairs and other issues YAB/landlord have now decided to serve us with a section 21 notice.??? My advise to anyone wanting to rent or sell a property via YAB then Don’t…

   almost 3 years ago
2. David Lowe ★☆☆☆☆

   Definatly give a wide birth regarding renting or selling from these set of cowboys. Wouldnt trust them with my daughters dinner money. Upon viewing property, i was promised that it would be painted and carpets laid. They laid the carpets but i had to clean the mess but the flat wasnt decorated. I didnt get shown where the gas and electic box was. I painted the flat myself because to my standards the flat needed painting. I was given a welcome pack, which was the only decent thing they did. I was promised it was long term but after 12 month i was told the landlord wants to sell. The gas boiler didnt get serviced with in them 12 months which is a legal requirement for rental property. I gave my notice, when i handed my keys in i explained to one of the staff about every key. I also had a spare set cut for them. To be told i hadnt handing my post box key in. Very poor staff that havent got a clue running the office. Upon trying to recieve my bond, its took them 21 days to recieve it, after several phone calls and emails to be kept being told they was workin on it and they would be in contact later. I felt i had to do all calls and emails regarding recieving my bond and i felt i was going to have to hand it over to a legal team to deal with. This experience has caused a load of stress and upset. Especially the current climate where in, and needing the money for the new property your moving into. On the tenancy agreement it says it will take no longer then ten days to sort. They can gladly take your money at start, but when it come to getting it back a complete nighmare. When your bond is supposed to be protected by another company. Definitely give this estate agent a very wide birth, unprofessional inside and out i honestly dont know how they keep going with all negative reviews on their web page. Yes they send a reply but same old samw old " were sorry where having a sytem turn around" they honestly dont know how to look after tennants. Wouldnt recommend to any body. Not even worth 1 star for the review.

   almost 3 years ago
3. Gemma R ★★★★☆

   Been a Tennant with YAB for the last ten years... Freddy has been most helpful in the last few weeks helping me get repairs sorted. Cheers. I no longer dread when somthing goes wrong with this lad is on the case. Very pleasant to talk to too.

   almost 3 years ago

1. Alexandra OHara ★★★★★

   After months of trying to talk to someone about repairs to our property, I talked to Freddie who has filled me with some hope that he will get the jobs done. What impressed me was that Freddie phoned me back with an update . Even though I haven’t got a date for the jobs to be done I feel confident that at last someone is dealing with it. Thanks Freddie Update on my experience with YAB Lettings This agency has turned into a 5 star company since they have new staff. We had a few repairs that needed dealing with and has been contacting YAB with no joy for about 3 months. As soon as Freddy was on the case, not only was all the repairs completed but he also gave a follow up call to make sure that we was satisfied and to see if there was anything else he could help with. 5 stars for Freddy. I now feel confident that any future issues will be dealt with. Thank you Freddy

   almost 4 years ago
2. Amelia Riley ★★★★★

   Amazing experience using YAB as my estate agents so far. Having received a very welcoming and professional service provided by the office staff, I’m looking forward to being kept in their capable hands throughout my tenancy. Also received a lovely house warming gift, which I was thrilled about… Would recommend these to anyone!

   almost 4 years ago

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