Shocking scam. Total rip off. Paid £140 up front to have my LG washer dryer fixed. Guy shows up for 2 minutes and says, yes it's broken and leaves. Then get another quote for £85 for a part "drain pump" that normally costs £25. They claim that they'll come back in 3 weeks to fix IF I pay for the part. Absolutely avoid!
Absolute scam, do not use. Told them the issue on the phone (fault in the board at the back). Paid £139 for an engineer to come out, who was here for about 2 minutes. He tried starting a cycle (obvs didn't work) and came up with the error code. Didn't even bother taking the machine out and inspecting it. Quoted me for a new board, PCB and motor, but there is no way he could know what part was needed as he hadn't inspected it! Quoted me £650+ for parts when a new machine is ~£300!
DO NOT USE THIS COMPANY AT ANY COST!! They sent out an "Engineer" with absolutely NO IDEA whatsoever of what he was coming for (even though we had told the girl on the phone over the course of a 25-30 Minute Intro Call what was required)...he turned up & performed a Half-Finished Job & then "couldn't leave the property quickly enough" leaving us with an Oven that still did not work. He tried to tell us it was a fault with "a supposed another part" something to do with the Board (although he did not perform a Diagnostic Check on the Oven whilst it was dismantled & just guessed this when he had refitted it & realised the job he'd done hadn't worked) before he left... & that they would source that & come back to us (this was verified by the Customer Service Team when I rang in to complain about the Levels of Service we had been given)....they then wasted several weeks before contacting us (via email & not even the courtesy of a phone call) to tell us that the Engineer could not source the parts due to them being too expensive!! We should have been given that choice to make ourselves (not only that but when I rang them for the yet another conversation about this, I asked them to send me the Parts Details so we could source it ourselves...they said they would send it on email & then WE NEVER HEARD A THING...which just confirmed all of their horrible lies!! I personally feel that the Engineer damaged the oven when he was trying to fit the other parts on his 1st fix & then "washed his hands of it" thereafter as he did not want to come back & clean up his terrible mess!! Just to add "insult to injury" they also took the additional money out of my Bank Account for the Monthly Insurance (even though they had delivered such a disgustingly negligent service)! Utter Cowboys....Use them at your Own Risk!!! You Have Been Warned!
SCAM - AVOID AT ALL COSTS!! I never leave reviews but I am forced to write about my experience to warn others not to waste their money. We needed our freezer to be fixed and provided Go Assist with the make and model. Their “engineer” attended our house and left after 2 minutes, without attempting to even look at the issue. He simply said “the company don’t work with Daewoo anymore, I’m surprised that I was called to this job”. They took £139 from us as a call out fee and when we tried to reason with them and ask why this job was booked if they knew there was no intention to fix it, they ignored us and said there was nothing else they would do. I have never experienced such robbery, this company is unethical and needs to be investigated/shut down. DO NOT WASTE YOUR MONEY.
Avoid This Company – Total Waste of Time I arranged a repair for two washing machines at my HMO property and made it clear I don’t live there—I need one hour’s notice before any appointment. The advisor said he’d note it and promised someone would come Friday. He also sold me a plan and ended the call. Friday came, no contact, no repair. Saturday I get a call confirming Monday instead. I repeated my instructions. Monday arrives, and the repair person calls saying he’s 10 minutes away. Again, no notice. He calls his office, and they offer Thursday—eight days after my original request. I declined. I called Go Assist to request a refund. Instead of resolving it, they said they’d “raise a case” and listen to the original call, dragging things out another three days. Still no repair. Still no refund. Go Assist is just a middleman. If they mess up, they deflect blame and waste your time. Absolutely do not recommend.
Came to ‘fix’ our fridge in October 2022. It broke again by December. Part was going to take 3 weeks to arrive. We were without a working fridge over Christmas. They didn’t care. We decided to proceed and just get it fixed in January. Ordered the part- took 3 weeks to arrive. Another week passed and engineer came. Couldn’t fix as he didn’t have the knowledge to work on our particular fridge. Who knows when we’ll get a working fridge again. Go Assist don’t care one iota about you or inconvenience caused. Their communication is shocking and they lied about when our part had been sent out. Avoid like the plague.
Go Assist - Appliance Repairs, Plumbers, Boiler Engineers & Electricians is located at 91 Princess St, Manchester M1 4HT, UK
You can contact Go Assist - Appliance Repairs, Plumbers, Boiler Engineers & Electricians at +44 161 222 0393
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