Auto Claims Assist Ltd

Reviews

1. Niroshi Wimaladharma ★★★★★

   I had an excellent experience with Auto Claim Assist Ltd while dealing with my car accident claim. From the very beginning, the team was professional, knowledgeable, and extremely supportive. Special thanks to Ron and all the staff for guiding me through every step of the process and keeping me informed at all times. They handled all the paperwork, communication, and follow-ups efficiently, which took a huge amount of stress off my shoulders. Their responsiveness, transparency, and attention to detail truly stood out. I felt confident knowing my case was in good hands, and everything was resolved smoothly and fairly. I highly recommend Auto Claim Assist Ltd to anyone who needs reliable and trustworthy assistance with an auto claim. Five stars without hesitation!

   almost 5 months ago
2. Tom yki ★★★★★

   I recently used Auto Claims Assist after a non‑fault accident and the service was outstanding from start to finish. From the very first phone call, everything was clearly explained and I was given a dedicated handler "Ron" who kept me updated at every stage of the claim. Communication was excellent throughout. Phone calls, emails and messages were all prompt and informative, so I always knew exactly what was happening with my case. They arranged a like‑for‑like hire car very quickly. Car was with me in 2 hours after first call. They also organised write‑off valuation without me having to chase anyone. The whole process was far quicker and smoother than dealing directly with an insurer, and I didn’t have to pay an excess or worry about my no‑claims bonus being affected because they recovered the costs from the at‑fault driver’s insurer. What impressed me most was how professional, friendly and genuinely caring the team were nothing felt rushed, every question was answered, and they took a lot of stress out of what could have been a really difficult situation. Overall, Auto Claims Assist turned a bad accident into a hassle free experience, and I would use them again if needed in the future. Strongly recommend them to anyone involved in a non‑fault accident. Thank you Ron and all ACA team.

   almost 6 months ago
3. Sam Ho ★★★★★

   Auto Claims Assist Ltd made the entire claims process incredibly smooth and stress-free. From the moment I contacted them, their team was friendly, knowledgeable, and highly efficient. They explained everything clearly, handled the paperwork, and kept me updated at every stage so I always knew what was happening with my case. What impressed me most was their professionalism and genuine willingness to help. They took care of all the details I would’ve struggled with on my own and made sure everything was handled quickly and correctly. The whole experience felt transparent, straightforward, and well-managed. I highly recommend Auto Claims Assist Ltd to anyone needing support with a claim. Their service is top-notch, and they truly go above and beyond for their customers.

   almost 6 months ago

1. S K ★★★★★

   Absolutely great service by the whole team at Autoclaimsassist. They handled my case very efficiently and supplied a hire car almost instantly. Ron also kept me updated with the status of the claim through every step of the way. The whole process took under 3 weeks, so it was much quicker than I initially thought too. Would highly recommend these guys to anyone who’s in need of their service. Claims ref - 165619

   almost 6 months ago
2. Afnan Interior ★★★★★

   I was involved in an incident on 14/08/2025 and reported it to AutoClaim the very next day. Despite my busy work schedule, which made it hard to contact them regularly, they handled my case with great professionalism. They arranged a courtesy car for me straight away, closed my file within a month, and got me paid out quickly. I really appreciate their efficient service and strong communication throughout the process. Highly recommend AutoClaim for anyone looking for a smooth and stress-free claims experience. #special thanks to Mr Ron Parker for his efforts

   almost 7 months ago
3. Jean and Duncan Kelly ★★★★★

   After a no-fault accident , it was great to be released from all the hassle of insurance claims by Ron Parker and the helpful team at Auto Claims assist. The whole process of repairing our car and providing a replacement vehicle was handled seamlessly for us. Any wrangling with the other party and their insurers was taken off our hands. Overall, great communication and service. Well done ACAL.

   almost 3 years ago

1. John Sutton ★★★★★

   I would like to thank all the wonderful staff at Auto Claims Assist for their help and assistance after my accident. They were all so helpful, friendly and knowledgeable. From minute one everything was dealt with so professionally. Less than one and half hours aftertheaccident, i had a courtesy car on my driveway. Unbelievable service. I would highly recommend Auto Claims Assist to anyone. Thank you all once again. John Sutton.

   almost 3 years ago
2. Dan Lickes ★★★★★

   Being the victim of an accident that wasn't your fault is traumatic enough, without the additional burden of dealing with the third party insurance company. The team at Auto Claims Assist were super friendly and supportive throughout the process - from the out of hours call handlers, to the customer service representatives and the claims handler. I particularly appreciated the calm and collected nature of the customer service team, who were able to quell any concerns I had with regards to the claims process. Highly recommended!

   almost 3 years ago

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