B&Q Twickenham Twickenham

Reviews

1. Josh Goddard ★☆☆☆☆

   Shockingly Poor Service from B&Q (Bathroom Installation 2023) I honestly can’t believe it’s taken me this long to write this review, but our bathroom installation with B&Q in 2023 was one of the most stressful and disappointing customer experiences we’ve ever had—and we’re still dealing with issues two years later. From the very start, the workmanship was poor. We were pushed into signing everything off before we were comfortable because the contractors knew we were going on holiday, only to come home to problems that should never have passed inspection. The issues have continued ever since. We were left with an unusable, stripped-out bathroom for two weeks, complete with open sewage pipes and no communication from B&Q during that time. The contractors themselves were rude, unprofessional, and dismissive whenever we raised concerns. Rubbish left outside our neighbours flat and told this would be taken at the start of the job to have it changed to the end. I bought a hippo bag and moved the items myself. We were also lied to in-store about key details before paying, and the finance process was handled incorrectly, which affected our credit rating—something we absolutely did not expect from such a large company. To make matters worse, B&Q told us we would be reimbursed for lost work days (my wife teaches from home and had to reschedule lessons because B&Q confirmed specific work dates that then didn’t happen). Later, they simply denied that reimbursement altogether. Alongside this the contractor mentioned he was doing three other jobs at the same time and our work was a “non-priority” and that staff in store had begged him to do the work. Two years on, things are still going wrong. It’s unbelievable that such a well-known brand would allow work of this standard, employ contractors like this, and then completely fail to take accountability. Avoid as much as you can

   almost 10 months ago
2. jimmy singh ★☆☆☆☆

   I went to the store to buy a light bulb and asked the staff if they could check whether it works before I purchased it. I explained that a bulb I bought previously from B&Q didn’t work when I got home. However, the staff told me they don’t have any facility to test bulbs in-store. I find this quite disappointing — customers should have some way to make sure products are functional before buying, especially when it comes to simple items like bulbs. A quick check would save time, money, and frustration. Unfortunately, I left feeling let down by the lack of basic customer service.

   almost 10 months ago
3. Abdullah Khan ★★★★☆

   We recently did our wardrobe through b&q and they were great. From virtual design od the wardrobe to the finish of the project. I did through flexiplan and there was a very friendly service lady named “Phebe” on the phone when I wanted to discuss flexiplan and needed help with the payment plan and also some refunds and returns. Phebe was superhelpful and quickly resolved my issues (which were pending due to other people picking up phones and confusing me) - but when phebe was given the call. She handled with professional service and resolved my issues super quickly and friendly and professional service. So happy with my wardrobe work!

   almost 11 months ago

1. tim ranford ★☆☆☆☆

   I tried returning an item to this store, that I bought online from B&Q. You would think it would be a very simple process. Only to be told by the store manager "Pinky"; and the brain, that I did not buy my item from B&Q but infact bought it from a third party and so I needed to contact the third party to return it and that I should read the T's and C's. What a joke of a manager she is. I had dealt many times with the previous manager of this store on various things and he was excellent. He always dealt with any issue, swiftly, efficiently, professionally and without the attitude. It’s probably the reason why this store has gone downhill so much since he left! Anyway, the fact was that I bought the item from B&Q despite Pinky repeatedly denying this. Literally telling me that I did Not buy from B&Q and that I bought from a third party instead. Maybe in the future then, I should go and really buy directly from the third party and avoid B&Q all together. Seemed to me like "Pinky"and her no brain, could not be bothered to put the refund through as it was too much hassle for her, and just wanted to fob me off. In the end, I insisted and she did the refund. In fairness to B&Q and not this B&Q store, I got the refund back into my account pretty quickly.... so it was totally achievable to get a refund from B&Q after all, without the ball ache of having to contact the third party. What a joke this store and manager is.

   1 year ago
2. Peter Clements ★★★★★

   Fulwell offers a small B&Q with Click and collect for items not stocked in store. The staff are very helpful and assisted me in ordering what I needed for next day collection.

   almost 3 years ago
3. Garima Gupta ★☆☆☆☆

   I ordered the wardrobe from them, It was not complete, I didn’t received the door hinges in it. I am calling the customer care no. They always says someone will contact you for this. Noone came back to me after 1 month of delivery. I tried calling them 3-4 times. Will never buy anything again from B&Q

   almost 3 years ago

1. andrei iliescu ★★★★★

   Had the most pleasant experience due to a gentleman called Haizli who works here. I had 2 plumbers come at the house who failed to fix a problem I had with a leaking bathtub tap. Haizli asked me to bring my tap into the store; he diagnosed what the problem was, and £15 later, the problem I had for over 2 months was over. B&Q, please give this guy a pay rise! Most pleasant and helpful gentleman I encountered in recent times.

   almost 3 years ago
2. Carlo ★★★★★

   There is Free Parking and loads of it. That is always a great start with a b&q As per to be expected the B&Q was just want you know from this brand. Large, with great variety and Helpful staff to show you where everything is. All good. It's a B&q, I'm not going to get to excited. Lol

   almost 3 years ago
3. Peter Roberts ★★★★★

   I visited seeking a particular LED light bulb. I was guided to the relevant section by a helpful employee, who then sought one of his more senior colleagues when I failed to find the desired item. This was then quickly located and I was then able to pay easily, helped once again by a very pleasant member of staff. All in all a very enjoyable experience!

   almost 3 years ago

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