Cornish Horizons Helston, Porthleven

Reviews

1. Jason Ward ★☆☆☆☆

   Rang up to ask a question about a property and the lady I spoke to oh my God damn right rude would not even come to a compromise about trying to help me sort out the situation. I asked a very simple question. I wanted a very simple answer and the response I got back wow Unbelievable just damn right rude and constantly trying to overtake me all the time they are so unhelpful it is beyond a joke do not use this company.

   1 year ago
2. André Preiß ★☆☆☆☆

   We booked the Old Bakery Flat in St Ives for a week. In the course of our accommodation we noticed that the accommodation was contaminated with fleas. We suffered countless flea bites. We informed Cornish Horizons about this by phone and email. To date, we have not received any feedback regarding a possible rent reduction. Let alone an apology. The accommodation was otherwise very nice - but for a rental over £2,500 (per week) I would expect better cleanliness.

   almost 2 years ago
3. Amy Thacker ★★☆☆☆

   Booked The Granary in St Leven for group of 8 for mid August. On arrival, clear that place had not been cleaned properly. We had to vacuum one of the bedrooms ourselves. Several bits of crockery and cutlery were left unclean. Contacted CH who apologised and left bottle of Prosecco on doorstep. Contacted them again to ask for another towel - despite reply saying it would be delivered, it never was. Hot water stopped coming out of shower on last day. Sent all our feedback and again received apology along with £50 good will gesture (cottage cost £2600+ for week and between 8 of us, that ‘refund’ was insulting). Cottage was great location but just not well cared for and we expected more consideration given to the basics for the money paid. Will not be using CH again.

   almost 3 years ago

1. Jon Lunn ★☆☆☆☆

   I had to cancel my Christmas booking. I cancelled within 48hrs of booking due to unforeseen and difficult circumstances. The deposit hadn't even fully left my account - over £500! They flatly refuse to refund it unless the property is re-let. They also charged me booking and cancellation fees (£145). Customer services are curt and unsympathetic to the circumstances. I intentionally went direct rather than AirBnB to support a local business - I certainly won't be doing that again. Avoid at all cost (or certainly read the small print!).

   almost 4 years ago
2. Annmarie Hall ★☆☆☆☆

   Words fail me with the lack of concern about the state of the properties they represent. They obviously don't do any check ups to make sure owners are keeping up their part of the deal . Very slow to respond to any queries, so obviously could not care less once they have taken your money , the least they could do is officially contact the owners instead of asking the holiday maker to sort it out themselves , I would say to anyone be careful before you book with this company as they really come over as if they don't care , very amateur,

   almost 4 years ago
3. ben nathan ★☆☆☆☆

   The worst customer service from Above Beach Cottages. They have you over a barrel. Made a booking at Porthleven cottage but couldn’t make the booking because we had to self isolate/covid, kids sent home from school because of positive covid test. Followed government guidelines to stay safe and do the right thing. Also checked company policy - ‘Any customers unable to take their holidays due to covid related legal restrictions have the following options.You would also be entitled to cancel your booking and receive a full refund of the amount paid for the holiday.’ Then had to wait 2 weeks for a reply, chasing the company, leaving messages repeatedly. Was eventually told that we wouldn’t get any refund, in contradiction of policy! Also told that we wouldn't get any credit either. A friend had the same experience with another holiday cottage company. They offered 20% reduced stay for a future booking. Why couldn't Above Beach do the same? Because Above Beach Cottages are profiteering from Covid. Pocketing hard earned money, penalising customers for following government guidelines. They've got you over a barrel. Have used the company in the past but definitely won't in the future. Neither should you.

   almost 5 years ago

1. John Howard ★★★★★

   We had a brilliant stay at Kestrel House and the cleanliness was impeccable. We had a problem with the lock safe because we did not know how to use it. A cheery lady arrived and helped within 30 minutes on a Saturday late afternoon. We would do a return trip to this house.

   more 7 years ago
2. Alex Peters ★★★★★

   We have used Above Beach Cottages twice now and each time we found the team very helpful and friendly. We stayed in a beautifully clean and well equipped cottage with amazing views of sea and beach. We will be booking again for next year.

   more 7 years ago
3. susan hill ★★★★★

   We had a problem with the cottage we booked. Above beach were fantastic, helpful friendly staff. Got everything sorted out no problem. Moved us to another cottage. It was so good we stayed another week. Would not hesitate to book with them again. Well done.- great customer care. Thank you.

   more 11 years ago

FAQs