Hays Travel Wakefield

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Reviews

1. Sara Ponce Rodriguez ★☆☆☆☆

   Avoid Hays Travel Wakefield – completely unreliable and stressful! We booked our honeymoon through Hays Travel Wakefield, hoping for peace of mind and professional support for a long-haul trip. Instead, we experienced stress, chaos, and shocking incompetence from start to finish. The day before our 12-day holiday to Bali, we received an email at 5:30 PM titled “Holiday to Bali URGENT!” and a call at the same time. The call went straight to voicemail, leaving us unable to get in touch. The email, sent by Emma from the branch, stated our flight was cancelled but gave no clear details. The itinerary she sent was completely wrong, showing flights via Shanghai instead of our correct route via Hong Kong: Manchester – Hong Kong, 15th August, 11:10 – 06:45 Hong Kong – Shanghai, 16th August, 20:55 – 00:50 Shanghai – Bali, 17th August, 06:20 – 09:00 We tried contacting the branch as we left for Manchester at 7 AM the next day but couldn’t reach anyone. After two hours of research, we finally contacted Customer Service and spoke to Leanne (Area Manager), who spent two hours trying to contact Hays Wakefield. Even Leanne didn’t know our correct flights—we had to tell them the route we were actually taking. By 9 PM, we finally discovered that our first flight was only delayed. Hays Travel Wakefield hadn’t even checked the correct information—they sent completely wrong flights, leaving us stressed and anxious the day before our holiday. During travel, the problems continued. I repeatedly called Sam from the branch to clarify the flights and request vouchers for food or lounges during long layovers in Hong Kong. He said he would “try” but never followed up. When we finally reached him from another number, he falsely claimed lounges were unavailable—something we later confirmed online was untrue. Sam never checked back or offered any assistance. We paid nearly £6,000 for a holiday, expecting professional service, guidance, and peace of mind. Instead, we faced misinformation, no communication, and complete neglect. After returning home, we waited a month for an email from the branch saying they could not handle compensation and that we would have to do it ourselves. This level of service is completely unacceptable. If you value your money, time, and sanity, avoid Hays Travel Wakefield at all costs. Book elsewhere—you will not get the support you are promised and will only experience stress, frustration, and disappointment.

   almost 4 months ago
2. C C ★★★★★

   Came in today to exchange money, lady was lovely even when my little girl was having a winge haha didn't put her off the great service.

   almost 4 months ago
3. Nicola Fourie ★★★★★

   Excellent service. Staff very knowledgeable, friendly as and helpful

   almost 9 months ago

1. david hudson ★★★★★

   Bought currency, certainly the best rate I was able to get. Would highly recommend.

   almost 3 years ago
2. Alan T ★★★☆☆

   Checked their Pound /Kuna rate online, rang the Wakefield store and asked if my wife could pick up 350 Kuna the next day. However I hadn't "read the tiny print" and my wife returned with a very inferior deal. Won't use them for currency deals ever again.

   almost 3 years ago
3. Lehan Medlock ★★★★★

   Walked in, greeted warmly and invited to sit down. We explained to Christopher what we wanted and he found us the perfect holiday! Brilliant service-have no complaints and would recommend!

   almost 3 years ago

1. darren finan ★★★★★

   Brilliant staff. Nothings to much trouble always happy to help special thanks to SAM @ hays in wakefield West Yorkshire

   almost 4 years ago

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