Just spent a great morning here. Lots to keep our grandson busy. Very clean, food great and staff friendly and helpful. We will certainly come back again
Nice place for kids with friendly staff, but the décor is outdated – chairs and tables need replacing. There’s a lot of dust on the upper playground, so not ideal for allergy sufferers. Some food scraps on the floor and sticky toys could use a proper clean. My son enjoys it though, so we visit for him – kids don’t see
Every time we have been it’s always been clean and staff have been lovely. But today we come to “breakfast with Santa” and it was fantastic and really reasonably priced the breakfast was unlimited and great choice. And all the staff went above and beyond with games and toys for the children! We absolutely loved it!
Pleasant afternoon with great grand children. Large range of equipment, spacious, parking, food available.
Would not recommend this soft play at all. It was disgusting, the equipment, floor, tables were all dirty looking. The staff were perfectly nice but it was clearly understaffed. Took almost 15 mins for me to be order, 40 mins to get the drinks (after the food arrived and asking twice). The kids lunchbox came on greasy looking plates and the fries were solid. I'd seen them reusing teaspoons that had just been randomly left on the counter to make fresh drinks and my Husband's diet Pepsi was that awful I had to ask them to replace it with a coffee. The coffee cup which was crusty! Its a reall shame because the space and some of the equipment show a lot of potential but I won't be going again.
Attended on a Saturday where it was extremely busy and only 2 staff were working, we ordered a kids nugget meal which came with 3 hard nuggets and hard chips, no beans because they said they don’t come with the meal anymore.for the price you should get beans…. the food has gone very downhill. There needs to be more than 2 staff on weekends where it is busy. Also it was freezing cold inside i actually kept my coat on because it was that cold, overall the children had a lovely play with the toys but something needs to be done about the food and coldness.
Visited round the twist on the 17th of December, Upon arrival we placed a food order & waited an extremely long time. When it finally did arrive , the food was not edible at all, where I did actually leave this. When one of the younger members of staff came to remove the plates away which they were still full, a middle aged women who I believe her name is Angela, came running across and spoke very rude to the younger members of staff, saying that we had not finished our food, and when we said we had finished , we did not get asked why you hadn’t eaten any of it, or even offered a refund. There was also other customers who had only just received their food at the end of the session, were getting asked to leave when they had only just received their order. The customer service has massively gone down hill lately. They don’t seem to have time for customers but time to go out for a cigarette. Play area itself I can’t fault, it’s very entertaining for the children, however does lack cleanliness at certain parts of the toilets.
My children left in tears and asking to never go there again yet they love(d) soft play. We turned up here with a baby, 2 year old and 3 year old. We ordered food and this came out extremely late and was dry and tasteless. Our 2 children were playing in the soft play when we were about to call them for their food. All of a sudden we couldn’t see them but we could hear them crying. My partner ran into the soft play to find them whilst I walked around the outside with baby in arms. At the bottom of the slide sat some older children with big balls they wedged up the slide then sat leaning against them. Our young children had gone down the slide and come to an abrupt stop into these huge balls. Other kids were still going down the slide not knowing the situation so our children were getting squished. We had to scream And shout at these kids to get them to move to save our little ones (I’m not violent but they’re lucky they moved when they did). Our two children were in absolute hysterics, in pain and crying. The kids laughed and their parents didn’t give two hoots. We complained to the woman behind the till after standing there shouting for someone’s attention for 5 minutes. She said there was nothing she could do as there is no age limit to soft play and would offer a small amount of money off for next time. We did not accept this offer of course as our children did not want to go there again, understandably. We left there £40 lighter with empty tummies, heart broken children and ended up going straight home to comfort our little ones. Absolutely appalled at the parents and staff. Didn’t care. I’d recommend getting rid of those big round balls as they’re the perfect size to block the tubed slide! This no doubt will keep happening
Round The Twist is located at Unit 2, Jaeger House 141 Holt Rd, Wrexham LL13 9DY, UK
You can contact Round The Twist at +44 1978 352227
You can find directions to Round The Twist by following this map link